MWEB Uncapped ADSL Feedback

[diabolus]

Thank you for your prompt reply. I have tried with different devices (PCs), but with no luck. Had no issues whilst with other ISPs. I can access supernews just fine with allt.binz, but not Mweb, which I find strange.

Something somewhere must be causing an issue then.

News.mweb.co.za port 119 definitely works, just downloaded from it. I am using newsleecher , maybe alt.binz is problematic?

 

[Mephisto_Helix]

About to be forced to buy a prepaid gig so I can game on a Saturday evening ........ ridiculous.

 

[Hunted]

News.mweb.co.za port 119 definitely works, just downloaded from it. I am using newsleecher , maybe alt.binz is problematic?

Even on my asus transformer tablet with nzb leech app It doesn't want to connect, but supernews connects fine. So I doubt that it's alt.binz, I also tried a simple email client that also refuses to connect.

That is weird, all the tests I have run to our news server show that it is working correctly.
I am not able to replicate your problem.

Regards
MWEB Guy

Well, I at least know that the server is online and working for others. I just need to try and figure out why it isn't working for me. Possible routing/firewall or similar issues.

Thanks again for the help.

 

[Mephisto_Helix]

Still sitting with 5-8% packet loss ingame ........





^ to show my line is normal

 

[Mephisto_Helix]

On a more serious note, I'm having dips in connectivity with my Mweb account. All traffic went completely dead for about 9 minutes just now.

 

[jeanres]

anyone else having random disconnects in Cape Town?

 

[Necuno]

On a more serious note, I'm having dips in connectivity with my Mweb account. All traffic went completely dead for about 9 minutes just now.

You could throw in a testmy, speedtest.net and if not try down the router for 30 mins. See if your packet loss continues. Worst case it's the exchange

 

[Dames]

anyone else having random disconnects in Cape Town?

Not random disconnects just PAINFULLY slow browsing at the moment...

 

[MWEBHelp]

Not random disconnects just PAINFULLY slow browsing at the moment...

Hi Dames,

I received your inbox message and have replied to it.

MWEB Guy

 

[MWEBHelp]

anyone else having random disconnects in Cape Town?

Hi Dames,

I received your inbox message and have replied to it.

MWEB Guy

Not random disconnects just PAINFULLY slow browsing at the moment...

Hi Guys,

Please inbox me tracert & ping results from any local and international site.

MWEB Guy

 

[AfricanTech]

Not random disconnects just PAINFULLY slow browsing at the moment...

Same here. Not at home but the wife called me...

 

[kohlhtor]

Same on BUSINESS UNCAPPED ADSL i have 80% packet lost on hub | 176.67.177.148 |


-----------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
-----------------------------------------------------------------------------------------------------------------------------------------------------
| 0 | | 10.45.5.140 | p02012722.emea.luk.com | | | 0 | x | [Local Network] |
| 1 | | 10.45.0.1 | r02prt003.emea.luk.com | | | 0 | x | [Local Network] |
| 2 | | 41.134.89.233 | 41-134-89-233.dsl.mweb.co.za | (South Africa) | | 1 | x | [Network for 41.134.89.233] |
| 3 | | 197.81.146.1 | 197-81-146-1.jhb.mweb.co.za | (Australia) | | 66 | -x- | [Network for 197.81.146.1] |
| 4 | | 197.81.146.3 | 197-81-146-3.jhb.mweb.co.za | (Australia) | | 60 | x | [Network for 197.81.146.3] |
| 5 | | 196.22.169.225 | tengig0-0-0-2.11.vic-p-1.mweb.co.za | (South Africa) | | 239 | x | [Network for 196.22.169.225] |
| 6 | | 197.80.5.7 | pos0-3-2-0.lon-up-1.mweb.co.za | (Australia) | | 243 | x- | [Network for 197.80.5.7] |
| 7 | 86 | 176.67.177.148 | - | (Australia) | | 240 | x | [Network for 176.67.177.148] |
| 8 | | 195.50.124.133 | xe-8-1-0.edge3.London1.Level3.net | London, UK | | 237 | x | [Network for 195.50.124.133] |
| 9 | | 4.69.139.120 | ae-52-52.csw2.London1.Level3.net | London, UK | | 246 | x- | [Network for 4.69.139.120] |
| 10 | | 4.69.153.129 | ae-56-221.ebr2.London1.Level3.net | London, UK | | 240 | x | [Network for 4.69.153.129] |
| 11 | | 4.69.148.186 | ae-21-21.ebr2.Frankfurt1.Level3.net | Frankfurt, Germany | | 252 | x- | [Network for 4.69.148.186] |
| 12 | | 4.69.140.26 | ae-82-82.csw3.Frankfurt1.Level3.net | Frankfurt, Germany | | 256 | -x- | [Network for 4.69.140.26] |
| 13 | | 4.69.154.138 | ae-3-80.edge6.Frankfurt1.Level3.net | Frankfurt, Germany | | 249 | x | [Network for 4.69.154.138] |
| 14 | | 195.16.161.114 | - | | | 252 | x- | [Network for 195.16.161.114] |
| 15 | | 94.127.76.80 | www.express.de | | | 249 | x | [Network for 94.127.76.80] |
-----------------------------------------------------------------------------------------------------------------------------------------------------

 

[MWEBHelp]

Hi kohlhtor,

Thank you for taking the time to bring this matter to our attention.
I will escalated your query to our business department.
Could you please supply me with the relevant account details via PM so that I may do so.

Same on BUSINESS UNCAPPED ADSL i have 80% packet lost on hub | 176.67.177.148 |


-----------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
-----------------------------------------------------------------------------------------------------------------------------------------------------
| 0 | | 10.45.5.140 | p02012722.emea.luk.com | | | 0 | x | [Local Network] |
| 1 | | 10.45.0.1 | r02prt003.emea.luk.com | | | 0 | x | [Local Network] |
| 2 | | 41.134.89.233 | 41-134-89-233.dsl.mweb.co.za | (South Africa) | | 1 | x | [Network for 41.134.89.233] |
| 3 | | 197.81.146.1 | 197-81-146-1.jhb.mweb.co.za | (Australia) | | 66 | -x- | [Network for 197.81.146.1] |
| 4 | | 197.81.146.3 | 197-81-146-3.jhb.mweb.co.za | (Australia) | | 60 | x | [Network for 197.81.146.3] |
| 5 | | 196.22.169.225 | tengig0-0-0-2.11.vic-p-1.mweb.co.za | (South Africa) | | 239 | x | [Network for 196.22.169.225] |
| 6 | | 197.80.5.7 | pos0-3-2-0.lon-up-1.mweb.co.za | (Australia) | | 243 | x- | [Network for 197.80.5.7] |
| 7 | 86 | 176.67.177.148 | - | (Australia) | | 240 | x | [Network for 176.67.177.148] |
| 8 | | 195.50.124.133 | xe-8-1-0.edge3.London1.Level3.net | London, UK | | 237 | x | [Network for 195.50.124.133] |
| 9 | | 4.69.139.120 | ae-52-52.csw2.London1.Level3.net | London, UK | | 246 | x- | [Network for 4.69.139.120] |
| 10 | | 4.69.153.129 | ae-56-221.ebr2.London1.Level3.net | London, UK | | 240 | x | [Network for 4.69.153.129] |
| 11 | | 4.69.148.186 | ae-21-21.ebr2.Frankfurt1.Level3.net | Frankfurt, Germany | | 252 | x- | [Network for 4.69.148.186] |
| 12 | | 4.69.140.26 | ae-82-82.csw3.Frankfurt1.Level3.net | Frankfurt, Germany | | 256 | -x- | [Network for 4.69.140.26] |
| 13 | | 4.69.154.138 | ae-3-80.edge6.Frankfurt1.Level3.net | Frankfurt, Germany | | 249 | x | [Network for 4.69.154.138] |
| 14 | | 195.16.161.114 | - | | | 252 | x- | [Network for 195.16.161.114] |
| 15 | | 94.127.76.80 | www.express.de | | | 249 | x | [Network for 94.127.76.80] |
-----------------------------------------------------------------------------------------------------------------------------------------------------

 

[AthenianOwl]

Hey!! Something weird happened today Our internet got cut off (The Internet LED was red but our phone line is working just fine today) for some reason until I rebooted the router. Now it's working as normal. What's going on? I bet it will get cut off again later today I want to know how it happened. Is there any way to prevent it from occurring again?

 

[kohlhtor]

I send you the Information

 

[MWEBHelp]

I send you the Information

Hi kohlhtor,

I have replied.

MWEB Guy

 

[MWEBHelp]

Hey!! Something weird happened today Our internet got cut off (The Internet LED was red but our phone line is working just fine today) for some reason until I rebooted the router. Now it's working as normal. What's going on? I bet it will get cut off again later today I want to know how it happened. Is there any way to prevent it from occurring again?

Hi Kitty09,

I have checked your account and ADSL line and could not find anything wrong.

"I want to know how it happened." Could of of just been a glitch as I do not see any dropped connections on your account.

If it happens again, let me know.

MWEB Guy

 

[Nicko]

After reading some of the feedback in this thread I almost didn't get mweb uncapped because of all the negativity, but thankfully I spoke to couple of my friends who had uncapped and they said it was going great. So I thought I would share my experiences with anyone who is deciding weather or not to take the leap.

Definitely get it, it is the only true uncapped service available, all the others are a complete joke. Its been 2 months since I have been with mweb, and I can download any time of the day with full speeds, I can browse no problem, watch youtube videos, and get amazing gaming pings. I came from Openweb Gold (so I paid extra), and it was dismal. You can't browse during the day because you are so badly shaped. Downloads are non-existent after 7am and before 5-6pm and I couldn't even game between those times.

I will report back if my experiences change, but for now, thanks Mweb for actually understanding what it means to be uncapped.

 

[MWEBHelp]

After reading some of the feedback in this thread I almost didn't get mweb uncapped because of all the negativity, but thankfully I spoke to couple of my friends who had uncapped and they said it was going great. So I thought I would share my experiences with anyone who is deciding weather or not to take the leap.

Definitely get it, it is the only true uncapped service available, all the others are a complete joke. Its been 2 months since I have been with mweb, and I can download any time of the day with full speeds, I can browse no problem, watch youtube videos, and get amazing gaming pings. I came from Openweb Gold (so I paid extra), and it was dismal. You can't browse during the day because you are so badly shaped. Downloads are non-existent after 7am and before 5-6pm and I couldn't even game between those times.

I will report back if my experiences change, but for now, thanks Mweb for actually understanding what it means to be uncapped.

Afternoon Nicko, awesome feedback!!!

 

[Necuno]

eish. Please can TS stop calling me. I did send the mail, it did went through as headers would reflect from my send items.

Date: Tue, 14 Feb 2012 17:37:17 +0200
From: ********* <**********.com>
To: TS 3rd Party <[email protected]>
Message-Id: <1357c82bdbe.6063997441081498507.3525719069518480071@**********>
In-Reply-To: <[email protected]>
References: <[email protected]>
Subject: Re: Speed Query
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_49823_1511835299.1329233837500"
X-Priority: Medium
User-Agent: Zoho Mail
X-Mailer: Zoho Mail

rest of

------=_Part_49823_1511835299.1329233837500
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Hi,

Unfortunately that test account doesn't want to trace or ping so I used my own webafrica account:


-----[mweb]
---ping


C:\Users\JadeX64>ping www.mweb.co.za


Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=48ms TTL=118
Reply from 196.2.63.110: bytes=32 time=85ms TTL=118
Reply from 196.2.63.110: bytes=32 time=44ms TTL=118
Reply from 196.2.63.110: bytes=32 time=49ms TTL=118


Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 85ms, Average = 56ms


C:\Users\JadeX64>ping www.google.co.za


Pinging www-cctld.l.google.com [74.125.233.24] with 32 bytes of data:
Reply from 74.125.233.24: bytes=32 time=33ms TTL=52
Reply from 74.125.233.24: bytes=32 time=32ms TTL=52
Reply from 74.125.233.24: bytes=32 time=33ms TTL=52
Reply from 74.125.233.24: bytes=32 time=33ms TTL=52


Ping statistics for 74.125.233.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms


C:\Users\JadeX64>ping www.gmail.com


Pinging googlemail.l.google.com [74.125.233.23] with 32 bytes of data:
Reply from 74.125.233.23: bytes=32 time=34ms TTL=52
Reply from 74.125.233.23: bytes=32 time=32ms TTL=52
Reply from 74.125.233.23: bytes=32 time=32ms TTL=52
Reply from 74.125.233.23: bytes=32 time=33ms TTL=52


Ping statistics for 74.125.233.23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 34ms, Average = 32ms


---tracert


C:\Users\JadeX64>tracert www.mweb.co.za


Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:


1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 9 ms 8 ms 8 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 11 ms 11 ms 11 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 11 ms 11 ms 11 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 33 ms 35 ms 35 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 32 ms 35 ms 36 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]


7 37 ms 34 ms 34 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
8 33 ms 32 ms 32 ms 196.28.178.115
9 32 ms 32 ms 32 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
10 33 ms 33 ms 32 ms cte-core-sw2.vwol.net [196.41.144.35]
11 42 ms 41 ms 41 ms www.mweb.co.za [196.2.63.110]


Trace complete.


C:\Users\JadeX64>tracert www.google.co.za


Tracing route to www-cctld.l.google.com [74.125.233.24]
over a maximum of 30 hops:


1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 9 ms 9 ms 8 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 11 ms 11 ms 11 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 12 ms 13 ms 11 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 34 ms 35 ms 35 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 33 ms 36 ms 34 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]


7 36 ms 35 ms 34 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
8 32 ms 32 ms 33 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
9 104 ms 123 ms 135 ms google.cinx.net.za [196.223.22.41]
10 32 ms 32 ms 32 ms 64.233.174.105
11 32 ms 32 ms 32 ms www-cctld.l.google.com [74.125.233.24]


Trace complete.


C:\Users\JadeX64>tracert www.gmail.com


Tracing route to googlemail.l.google.com [74.125.233.23]
over a maximum of 30 hops:


1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 9 ms 8 ms 9 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 11 ms 10 ms 11 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 12 ms 11 ms 11 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 37 ms 35 ms 35 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 34 ms 35 ms 35 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]


7 36 ms 34 ms 35 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
8 33 ms 32 ms 32 ms gi0-2-cpt-cinx.mweb.co.za [196.28.178.133]
9 32 ms 32 ms 32 ms google.cinx.net.za [196.223.22.41]
10 32 ms 32 ms 32 ms 64.233.174.105
11 33 ms 32 ms 32 ms cpt01s01-in-f23.1e100.net [74.125.233.23]


Trace complete.


-----[webafrica]
---ping


C:\Users\JadeX64>ping www.mweb.co.za


Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=39ms TTL=119
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119
Reply from 196.2.63.110: bytes=32 time=43ms TTL=119
Reply from 196.2.63.110: bytes=32 time=43ms TTL=119


Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 43ms, Average = 40ms


C:\Users\JadeX64>ping www.google.co.za


Pinging www-cctld.l.google.com [74.125.233.24] with 32 bytes of data:
Reply from 74.125.233.24: bytes=32 time=35ms TTL=57
Reply from 74.125.233.24: bytes=32 time=36ms TTL=57
Reply from 74.125.233.24: bytes=32 time=36ms TTL=57
Reply from 74.125.233.24: bytes=32 time=36ms TTL=57


Ping statistics for 74.125.233.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms


C:\Users\JadeX64>ping www.gmail.com


Pinging googlemail.l.google.com [74.125.233.23] with 32 bytes of data:
Reply from 74.125.233.23: bytes=32 time=37ms TTL=56
Reply from 74.125.233.23: bytes=32 time=43ms TTL=56
Reply from 74.125.233.23: bytes=32 time=48ms TTL=56
Reply from 74.125.233.23: bytes=32 time=39ms TTL=56


Ping statistics for 74.125.233.23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 48ms, Average = 41ms


---tracert


C:\Users\JadeX64>tracert www.mweb.co.za


Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:


1 8 ms 8 ms 8 ms wwg-ip-bb-1.ipnet.wa.co.za [41.185.82.1]
2 33 ms 34 ms 33 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
3 32 ms 31 ms 31 ms wnls-cr1-vl-801.wa.co.za [41.185.0.67]
4 34 ms 33 ms 34 ms wbrs-csw1-vl-140.wa.co.za [41.185.1.5]
5 33 ms 33 ms 34 ms mweb.cinx.net.za [196.223.22.32]
6 35 ms 37 ms 37 ms gigabitethernet0-2-1-4.cpt-up-1.mweb.co.za [196.
28.178.138]
7 53 ms 33 ms 45 ms 196.28.178.115
8 33 ms 33 ms 34 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
9 35 ms 35 ms 35 ms cte-core-sw2.vwol.net [196.41.144.35]
10 35 ms 33 ms 34 ms www.mweb.co.za [196.2.63.110]


Trace complete.


C:\Users\JadeX64>tracert www.google.co.za


Tracing route to www-cctld.l.google.com [74.125.233.24]
over a maximum of 30 hops:


1 9 ms 9 ms 8 ms wwg-ip-bb-1.ipnet.wa.co.za [41.185.82.1]
2 35 ms 34 ms 35 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
3 57 ms 59 ms 60 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 36 ms 35 ms 35 ms wbrs-csw1-vl-140.wa.co.za [41.185.1.5]
5 35 ms 35 ms 36 ms google.cinx.net.za [196.223.22.41]
6 34 ms 34 ms 34 ms 64.233.174.105
7 35 ms 36 ms 36 ms cpt01s01-in-f24.1e100.net [74.125.233.24]


Trace complete.


C:\Users\JadeX64>tracert www.gmail.co.za


Tracing route to www.gmail.co.za [196.41.214.134]
over a maximum of 30 hops:


1 8 ms 9 ms 8 ms wwg-ip-bb-1.ipnet.wa.co.za [41.185.82.1]
2 34 ms 33 ms 33 ms wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
3 42 ms 32 ms 32 ms wnls-cr1-vl-801.wa.co.za [41.185.0.67]
4 34 ms 34 ms 34 ms wbrs-csw1-vl-140.wa.co.za [41.185.1.5]
5 34 ms 35 ms 44 ms vox.cinx.net.za [196.223.22.21]
6 54 ms 54 ms 57 ms 41.193.32.13
7 55 ms 55 ms 55 ms fisheagle.wm.co.za [196.41.214.134]


Trace complete.







[WA- 41.185.168.254]




Last Result:
Download Speed: 3428 kbps (428.5 KB/sec transfer rate)
Upload Speed: 401 kbps (50.1 KB/sec transfer rate)
Latency: 189 ms
Jitter: 4 ms
Packet Loss: 0%