MWEB Uncapped ADSL - Official Q & A

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Gatecrasher said:
Have you tried both Astrweb General and Astraweb Euro servers? Have you tried it without SSL?
BTW: You should rather post this in the Feedback thread.
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Tried both servers, with and without SSL and with different ports. I was getting 420KB/s this morning.
 
Good grief

I might not be as 'clever' as some on these pages but R899 for an uncapped 4mb line?!!

WTF, MWEB, i to hope you reap the benefits of your genius work for the South African Market...

You are now leading, and others are going to have to follow if they want their companies to survive, let's face it everyone is going to switch, including me!

I have to email my ISP and ask them if theyae going to counter act this, and if not, well then.... cut and dry hey?Yeah

Noob question : R899 for a 4mb uncapped service, not to worried about throttling because i understand emails and http need to take preference etc. Does the R899 include line rental? What if i don't have a line at all at the moment? Router i can get no worries...

To all the moaners about usage, stay on your ISP then and pay whatever it is you paying. Let MWEB at least shake up the industry for us so that other ISP's follow in their footsteps and eventually try and BEAT them. Wouldn't that be fantastic? 20mbuncapped for R500 sounds good to me :P
 
Signed up for an account and got given my username ([email protected]) and my default password, which I immediately changed on the mweb website. But now if I put those into my router I keep getting an Mweb error page stating that my username or password is incorrect. How can this be if I am able to log onto their website?
Apologies if I'm missing something obvious, does it take some time for my account to become "live"?

Thoughts/suggestions?
 
smtgra011 said:
Signed up for an account and got given my username ([email protected]) and my default password, which I immediately changed on the mweb website. But now if I put those into my router I keep getting an Mweb error page stating that my username or password is incorrect. How can this be if I am able to log onto their website?
Apologies if I'm missing something obvious, does it take some time for my account to become "live"?

Thoughts/suggestions?
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Nope. You should call support. The real username is like [email protected]

I know you can log in at the website but just call support and ask they should give you the connect username.
 
cavedog said:
Nope. You should call support. The real username is like [email protected]

I know you can log in at the website but just call support and ask they should give you the connect username.
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So your username is the same for both the mweb website and the router? Or not?
And same for the password?

Or are they completely different animals?
 
smtgra011 said:
So your username is the same for both the mweb website and the router? Or not?
And same for the password?

Or are they completely different animals?
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My username on the website is. [email protected]

But I connect with a username that is [email protected]

Password for the site and connection is the same.

So just call support and ask for the username you need to put in your router. tell them that you get the landing page if you connect with the username. They will give the connection username to you. The sales person was supposed to give it to you.
 
Hi

Thanks guys, sorted it. The problem was that I changed my password online, to a 9 character password. Of course, they only want it to be a maximum of 8 characters, but they don't tell you something's wrong if you don't obey. So I had to use just the first 8 characters of that password and voila, it all works.

Thanks to the tech support guys, they sorted me out quickly.
 
If I signup for MWEB uncapped DATA ONLY, does MWEB just give me a login and password that I enter into my router (in other words, not affect my Telkom line)? I am petrified I will switch ISP providers (currently Afrihost.co.za) and have to go 10 rounds with Telkom again.
 
If you include the telkom line rental in an MWEB package and you already have a telkom line, is there going to take time for it to transfer? In other words, am I going to be out of phone line for a few days while Telkom cancels the line I have and then sets up the MWEB line?
 
BrianB said:
I'm not sure if it's an Astraweb problem or if MWEB is now heavily shaping news servers but I'm getting 60KB/s max with 20 connections to Astraweb using SSL and port 443, I can get 420KB/s off speedtest.net.
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Unfortunately MWeb seems to heavily shape news servers and torrents. On Twitter and elsewhere on this forum several people who signed up with MWeb can only get between 30 and 60kB/s but when they switch back to their other ISP accounts, they get 380kB/s for the same news server or torrent. The shaping is therefore severe.
 
Globetrotter said:
Unfortunately MWeb seems to heavily shape news servers and torrents. On Twitter and elsewhere on this forum several people who signed up with MWeb can only get between 30 and 60kB/s but when they switch back to their other ISP accounts, they get 380kB/s for the same news server or torrent. The shaping is therefore severe.
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I am now getting 410KB/s off Astraweb.
 
sspurious said:
If you include the telkom line rental in an MWEB package and you already have a telkom line, is there going to take time for it to transfer? In other words, am I going to be out of phone line for a few days while Telkom cancels the line I have and then sets up the MWEB line?
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When you get the data only. You get a username and password to enter in your router. No changes to the line at all. If you choose to migrate your line to mweb. You won't even notice any downtime/difference in service. No interruptions or anything.

Telkom will charge you pro rata if it gets transfered in the middle of the month. So you won't pay double the cost.
 
Globetrotter said:
Unfortunately MWeb seems to heavily shape news servers and torrents. On Twitter and elsewhere on this forum several people who signed up with MWeb can only get between 30 and 60kB/s but when they switch back to their other ISP accounts, they get 380kB/s for the same news server or torrent. The shaping is therefore severe.
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But is that peak times or off-peak times? If they shape during peak times only then it is fine. On my Axxess Uncapped at double the price I can only get 20KB/s during the day, and if I'm getting 20KB/s on p2p nothing else works. So I have had to set up a second connection (TI or Afrihost) on my router to get decent daytime broadband. If MWeb solves that problem, I can kick the script and the dual connections.
 
The wording on MWeb's T&C page is quite troublesome, especially paragraph 5.6 and 5.10:
5.6 You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the ADSL Services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the ADSL Services in an abusive manner in connection with any unlimited packages, options or promotions.
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5.6 It's worded quite strongly, effectively eliminating power users.

5.10 You may not use the ADSL Service for unattended automated operation, unless otherwise agreed. You may stay connected as long as you are actively using that connection. You further agree not to use Internet applications for the purpose of simulating network activity to avoid session inactivity disconnection.
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It's as if 5.10 was written for dialup users and needs to be removed? The whole point of using ADSL is to have an 'always on' connection!

No unattended operation allowed? Half the things users do online today are done without being in front of their PCs. From download managers to monitoring security webcams at home to automated software updates, etc.

Today software like Skype and other chat messengers do network requests all the time to stay connected anyway, half my add-ons in Firefox do frequent requests to 3rd party servers to check for little updates to ensure those add-ons are functioning as they should; so there are a lot of software out there that are legitimately used which can be regarded as "simulating network activity" on the network.

The wording of 5.10 is therefore completely irrelevant.
It's one thing to for users to hope these terms are not enforced but the reality is that it's legally binding and the wording should rather be changed to comply with the actual services offered otherwise it will scare prospective consumers away. I wouldn't want to sign up with MWeb just to be disconnected because I have software running that once in a while does a network request.
Furthermore there's no need to check if users are trying to stay connected, they're expecting to be connected 24/7 anyway, it's ADSL ! :)
According to 5.10 all users should basically switch off their modems and routers when they leave their homes. ;)

These are only two paragraphs, but the reality is that the T&C page will need an overhaul since it still seems to be outdated. It's one thing to protect MWeb through legalese but when the wording is so draconian that it makes the actual statement irrelevant, then what's the point?
 
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