MWEB Uncapped ADSL - Official Q & A

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Boggle said:
I have a question about the free accounts from FreeTheWeb.

I got one of them, I just want to know, I'm thinking of calling Cybersmart and asking them to stop my uncapped account (but keep the 384k line with them)
so that I may use the free account I got from the FreeTheWeb guys. Then I can let you move the line over during April, I should be able to do this right ?

I'm also going to be out of the country from next week Wednesday (24th) till the 6th of April, how I can I make sure I receive the free account so that I may start using it as soon as I get back ?

Thanks again :)
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Hi Boggle,

Have escalated your query to Client Services, will revert as soon as I have an answer.

MWB.
 
Fudzy said:
Are you on contract or month-to-month?
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MWEB said:
Hi Voicy,

Please can you specify the exact 384Kbps package your on e.g. Data Account only or All-Inclusive ?

MWB.
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Hi MWEB,

We are on a month-to-month package. We upgraded from ISDN (old Iafrica.com) to ADSL 2 or 3 years back.

We were on a 3GB package, but it has since then been upgraded to a 5GB package.
 
Hi MWEB,

Are you blocking access to your news server from your uncapped accounts?
 
Voicy said:
Hi MWEB,

We are on a month-to-month package. We upgraded from ISDN (old Iafrica.com) to ADSL 2 or 3 years back.

We were on a 3GB package, but it has since then been upgraded to a 5GB package.
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Voicy, if I understand you right, you're on a 5GB Data Only Acccount (with your ADSL line rental in your own name)?

MWB.
 
Mweb, I was looking at your application form for ADSL data accounts, can you explain why you need to provide a payslip with your application? What if you work for yourself?
 
MWEB said:
Hi Fulton17,

Apologies, our T&C are amalgated for various access products, which may lead to confusion. I can assure you MWEB has no problem with you using you Uncapped ADSL service for streaming content like radio. Would be pretty pointless providing uncapped if we did.

MWB.
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Thanks for quick reply and totally agree
 
Glipsie said:
Hi,

1. Will the business packages come with an SLA? If so, what are the time frames to repair? Will it cover Telkom line faults?
2. Are these packages available on month-2-month if the company purchases the CISCO router?

Thanks
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Hi Glipsie,

1. No, our Business ADSL products do not come with guaranteed SLA targets, these are reserved for the more premium leased access products. That said, being a business orientated product it is prioritised via a dedicated business call centre, field support team & escalation processes. MWEB will manage the interaction with Telkom if (a) the line is in the customers name and MWEB has been appointed as the agent or (b) the line was supplied by MWEB e.g. All-Inclusive.

2. No, the Business ADSL packages are exclusively on a 12 month contract.

MWB.
 
As was asked before & still not answred:

What are the payment options available for this???????

Is it only debit order or could eft's, direct deposits etc also be done????
 
Dear MWeb,

1) Will the client have full admin access to the router supplied in the Uncapped Business deal?

2) Why the need for shaping on the capped accounts. The account is already restricted by bandwidth allowance, so why the need to restrict how the client uses his bandwidth? Think about it - it just does not make sense!

3) Are any bigger packages going to be available (eg 5GB, 10GB) for the capped accounts?
 
If this product is only being launched next week, for use from 1st April, how come some people are already on the product?
 
A consultant said they would email through an application form but they have not done so yet... Can you email one through to me? agentpooky at gmail dot com
 
To MWEB,

I am loving the package, it's amazing but one question :

Will the consumer 4mb uncapped package be unshaped on the weekends ? Meaning, will we get full line speed on the weekends because they are considered 'after hours' ?

Thanks!
 
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