TonyA
Expert Member
It would be good if MWEB could send a comprehensive email to all existing clients explaining exactly what options are available and how to go about implementin!
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MWEB Uncapped ADSL - Official Q & A
- Thread starter MWEB
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It would be good if MWEB could send a comprehensive email to all existing clients explaining exactly what options are available and how to go about implementin!
They allways seem to care more about potential customers than current customers
The official launch date is Monday, why not wait till then before complaining that they don't care about current customers.
evilsee
Senior Member
Also, if someone buys the router outright, do they still have to sign the 12 month contract .
The company I work is very interested in MWEB's business uncapped, but wont tie themselves down to any contract.
Which is understandable considering the way things are changing with countries internet world.
Thanks
Pilgrim
Wugger
Hi MWeb, it bugs me that you keep misrepresenting the truth. Your package is SHAPED, 24/7.
Don't compare it to acting unshaped or whatnot, it is shaped. Period.
If somebody asks if your package is unshaped over the weekends, please answer: "No, it is shaped over the weekends".
Your analogy of "the needs of the many outweigh the needs of the few, or the one" is flawed.
When downloaders saturate your backhaul capacity they are not the only people that will be affected. you will be dropping any lower priority traffic like gaming, voip, "non downloading" peer to peer communication.
That is where shaped and unshaped differ. With true unshaped when the network becomes saturated you drop packets across the board, http, ftp, mail, and all the rest. So the impact to the "few or the one" is much less, while the "many" also suffer a small impact.
But I suppose this will still not stop you from trying to get people to think that your product is "unshaped" after hours.
hahaha im hardly that petty, this is just the latest in a long line of potential customer centric behaviour, they hook u and then the horse becomes a pony
The_Unbeliever
Honorary Master
Maybe Mweb should get a rep 24x7 for this thread - the rep can't keep up with the questions 
Just to clear up my earlier question about MWEB blocking access to their news server.
Access is NOT blocked and I am now connected, my firewall was blocking the MWEB server but for some reason it was not blocking other news servers.
Access is NOT blocked and I am now connected, my firewall was blocking the MWEB server but for some reason it was not blocking other news servers.
The_Unbeliever
Honorary Master
What firewall are you using?
RouterOS
Hi dd1313,
The bundled Cisco router remains the property of MWEB. Obviously should you wish to continue the service after the initial 12 month period it will remain avaliable for your use.
MWB.
I am not sure if this has been asked before, but what is the process of moving over to MWEB?
This is my situation
I am on Telkom do3 with a 4Meg line, 5GB int, 30 local - R413 for line rental alone
Screamer uncapped- R 399
I have already cancelled my screamer account and would like to know if I sign up now with Mweb 4meg uncapped how much would i be liable to pay? this is in regard to telkom specifically and mweb I am sure I will need to pay the current telkom bill for March, and is the payment to mweb pro rata till month end and not receive a telkom adsl bill next month???
This is my situation
I am on Telkom do3 with a 4Meg line, 5GB int, 30 local - R413 for line rental alone
Screamer uncapped- R 399
I have already cancelled my screamer account and would like to know if I sign up now with Mweb 4meg uncapped how much would i be liable to pay? this is in regard to telkom specifically and mweb I am sure I will need to pay the current telkom bill for March, and is the payment to mweb pro rata till month end and not receive a telkom adsl bill next month???
Hi The_Librarian,
1. Of course, for the consumer (Connect) Uncapped products, you can use whichever PPPoE capable router you like.
2. Would be best to discuss signup prerequisites & payment options with our sales call centre on 08600 32000
MWB.
Hi evilsee,
Unfortunately a 12 month contact for the Business Uncapped ADSL products is part of the specification/terms of the offering, as is the use of the bundled router provided. As mentioned in a previous post you can add your own router/firewall behind it to maintain full control of Internet access/NAT/security/VPNs etc.
MWB.
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hambone
Expert Member
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Hi MWEB
Not sure if you missed my earlier post, but I currently have a Telkom Closer 4(?) line. Would I need to contact Telkom myself to have Voice unbundled from the ADSL portion? Or will you guys do that for me. 'Cause if thats the case, I may find myself without an ADSL line for quite sometime.
Look forward to your response.
Not sure if you missed my earlier post, but I currently have a Telkom Closer 4(?) line. Would I need to contact Telkom myself to have Voice unbundled from the ADSL portion? Or will you guys do that for me. 'Cause if thats the case, I may find myself without an ADSL line for quite sometime.
Look forward to your response.
Hi TonyA,
I'm seeing what I can do, but it gets quite complicated as people run different caps on different line speeds.
MWB.
Umm... so you recoup the cost of the router in your price, but at the end you keep it?
Like a cell phone contact.... but you take the phone back?
Will there be a discount after the first 12 months or will we continue helping you "recoup" the cost of therouter?
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