MWEB Uncapped ADSL - Official Q & A

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Geezuz there is no satisfying some folk.... :wtf: You getting cocaine half price but you want it mahala???!!! Eish, nothing for mahala...
 
MWEB:

As a company, either internally or from a technical perspective, what metric are you running the network on, ie. your "network mission statement" for example:

"Our intention is to have a network that has the best performance for gaming, browsing, e-mail, streaming, etc, better than all the other ISP's out there".

or is it,

"Our intention is to have a network that's best for browsing, but we won't really be placing any priority on the performance of other 'non-critical' protocols".

Now you may not always meet the goals you set out for yourself (such as best of breed gaming or whatever), but it helps indicate where your focus and efforts lie. Really it boils down to are you caring about the "average consumer" (ie. browsing and e-mail) or are you equally cognisant of "power users" such as those streaming videos and playing online games both locally and internationally, it also helps us as power users determine what exactly will be likely to suffer first should your network become saturated or heavily utilised.

When I was working for Web Africa, and we were rolling out the network, our goal when doing so was ALWAYS to make it that the distinction between shaped and unshaped would eventually be minimal, that it would "just work". The idea was gaming has to be the best, video streaming has to be the best, etc.

Has WA met those goals? I don't know, though from experience I maintain that WA has one of the best, if not the best, networks out there from a performance perspective (especially if you're on unshaped), though I haven't as of yet taken the opportunity to compare it to MWEB to see which is better. I know where WA's intentions lie from a usability and performance perspective, but I'm interested to see what MWEB's stance re. theirs (and please, less PR more honesty).
 
All good

I previously had a 3GB 384kbps all-inclusive account with MWeb. I've been away for a week without much access to news, so I was piecing together details I'd seen about a new uncapped service from MWeb that seemed to good to be true.

I called MWeb Sales soon after I got home this afternoon -- just before 5pm. I got through straight away to a helpful rep. who upgraded my account to uncapped immediately. I refreshed the "MyADSL" page I'd logged in to and the uncapped account was active -- I didn't even need to restart the router.

Well done to MWeb -- it could not have been easier or quicker to upgrade my account. R350 all inclusive for a 384kbps uncapped ADSL line is absolutely awesome -- this really is a revolutionary moment in the broadband / Internet industry in this country.

I'm just looking forward now to the updated / corrected / fixed Terms and Conditions :-)
 
Hi FragMePleaz,

Yes, no speed restriction to MWEB's news servers, but it also depends on their load ... the server cluster is big, but does not have infinate performance.

MWB.

I can connect to news.mweb.co.za but only with one connection and not the two you said was standard. I have searched the forums but came up empty handed on a solution, ideas?
 
I can connect to news.mweb.co.za but only with one connection and not the two you said was standard. I have searched the forums but came up empty handed on a solution, ideas?

I can confirm, 1 connection limit is in place. Not sure why, might be load related but it used to be 2 connections.
 
Hi MWEB

I have a few question about this:

1. Is there any "threshold" on the "everyday home & office Uncapped"?

2. Is there a "setup fee" on the "business adsl uncapped"?

3. Are all prices include-VAT or exclude-VAT?

4. What is the backbone of both "everyday home & office Uncapped" & "business adsl uncapped"? IS or SAIX?

5. For "business adsl uncapped", after the 12 months contract, do we have to sign another 12 months contract? Or will it be month to month? and how long do we have to give notice to you to cancel after the first 12 months?

Please clarify the above questions.

Thanks
 
I can confirm, 1 connection limit is in place. Not sure why, might be load related but it used to be 2 connections.

two connections work for me, running astraweb and mweb servers in conjuction with each other. Geting close to full speed now
 
Hi MWEB

I have a few question about this:

1. Is there any "threshold" on the "everyday home & office Uncapped"?

2. Is there a "setup fee" on the "business adsl uncapped"?

3. Are all prices include-VAT or exclude-VAT?

4. What is the backbone of both "everyday home & office Uncapped" & "business adsl uncapped"? IS or SAIX?

5. For "business adsl uncapped", after the 12 months contract, do we have to sign another 12 months contract? Or will it be month to month? and how long do we have to give notice to you to cancel after the first 12 months?

Please clarify the above questions.

Thanks

Come on man only your last question isn't already answered in this thread or actually just on the MWeb site. Read around a bit.
 
You guys not gonna like this but I just want to say thanks to the MWEB guy for answering all our questions, must be hell of a job considering all the posts that are on here. Im definitely going to migrate to mweb after April, want to see what other users are reporting from their experience with it. I pull about 200gb a month and thats at off peak times cuz I work online during the day so if that dusnt get the hammer of piracy (read: game updates) justice rained down on my head will be brilliant.
 
MWEB, I am currently on a 384k line from telkom and am looking at the all inclusive 512k option.
I plan to only have the account activated on the 1st of april, how will I go about ordering, will I have to make a note that the line must be upgraded or will this automatically be done for me?
Also, how long will the migration + upgrade take.
Thank You!
Hi Mike43110,

Yes, no problem MWEB will do the line transfer for you. On our side its very quick however there is sometimes a delay waiting for Telkom to do their bit, will try to get you an average delay.

To begin the process just contact our call centre on 08600 32000

MWB.
 
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