MWEB Uncapped ADSL - Official Q & A

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I still get decent speeds on torrents... Though I do have to wonder, why does Mweb not shape uploads?
 
Ive been having a problem with DC++ since sometime last month, my downloads refuse to connect if i dont switch forwarded ports every so often.
And international access going out every friday means someone up the provider chain is cutting corners or has terrible karma.
 
Slow line

Hi Mweb Operations

I've got an Mweb business uncapped 4mbit line with static IPs.

I've been getting fairly constants speeds just in excess of 220KB/sec since I got the line. I don't think it goes faster than that because of my Telkom line. So far the service has been pretty good... but about two days ago things went a bit odd.

Lately my line has really slowed down. Some HTTP downloads keep failing (in Firefox they'll show as complete, but at a fraction of their size). Wget retries multiple times.

A test on speedtest.net using the JHB option gives me a rating of 0.58mbit download and 0.39mbit upload, with a latency of 95ms.

Downloads from international sites (distfiles.gentoo.org and netbsd tested) don't seem to exceed 40KB/sec.

Is there a failure on Seacom ? has someone flipped the switch on my line ?

The router doesn't lose Carrier Detect/doesn't drop the line.

Thanks
P.S. It's quite progressive for Mweb for have a rep on here.

P.P.S. I've just tried the same download via ssh on my office PCs (they're on a piddly 384k line) and I'm getting around 32KB/sec, the same download was running at 22KB/sec on my 4mbit line. (File : http://distfiles.gentoo.org/distfiles/bash-3.2-patched.tar.gz)

P.P.S. Murphy's law ? Now files are coming in, from the same international servers via http at between 90KB/sec and 220KB/sec. Speedtest now reports a download speed of 1.85mbit/sec, latency of 64ms and upload of 0.41mbit.
 
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aquarat said:
Hi Mweb Operations

I've got an Mweb business uncapped 4mbit line with static IPs.

I've been getting fairly constants speeds just in excess of 220KB/sec since I got the line. I don't think it goes faster than that because of my Telkom line. So far the service has been pretty good... but about two days ago things went a bit odd.

Lately my line has really slowed down. Some HTTP downloads keep failing (in Firefox they'll show as complete, but at a fraction of their size). Wget retries multiple times.

A test on speedtest.net using the JHB option gives me a rating of 0.58mbit download and 0.39mbit upload, with a latency of 95ms.

Downloads from international sites (distfiles.gentoo.org and netbsd tested) don't seem to exceed 40KB/sec.

Is there a failure on Seacom ? has someone flipped the switch on my line ?

The router doesn't lose Carrier Detect/doesn't drop the line.

Thanks
P.S. It's quite progressive for Mweb for have a rep on here.

P.P.S. I've just tried the same download via ssh on my office PCs (they're on a piddly 384k line) and I'm getting around 32KB/sec, the same download was running at 22KB/sec on my 4mbit line. (File : http://distfiles.gentoo.org/distfiles/bash-3.2-patched.tar.gz)

P.P.S. Murphy's law ? Now files are coming in, from the same international servers via http at between 90KB/sec and 220KB/sec. Speedtest now reports a download speed of 1.85mbit/sec, latency of 64ms and upload of 0.41mbit.
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Hi aquarat


Please PM me your details and I will have a one of our specialists contact you.


Regards
MWEB Operations
 
rambo919 said:
@ MWEB operations

Could you please look into my DC++ problem?
Click to expand...

Hi Rambo919


Please PM me your details and I will have one of our specialists contact you.

Regards
MWEB Operations
 
@MWEB

nvm, shortly after I sent the pm's I realised I had made a id10T error, murphy in all his glory, all working fine now. :blush:
 
rambo919 said:
@MWEB

nvm, shortly after I sent the pm's I realised I had made a id10T error, murphy in all his glory, all working fine now. :blush:
Click to expand...

Hi rambo919

We all make mistakes :D, would you like me to cancel the call back?


Regards
MWEB Operations
 
Hi I asked the same question a few months back, I just want to know if anything has changed.
How is the internet gaming on the 384 line uncapped?
Thanks.
 
First trace route is using MWEB, the second one is using a VPN connection on top of the same MWEB connection. Using same browsers, Windows, machine, just clicked the VPN connection after doing the first traceroute.
The problem is not at my end, the problem is with MWEB's peering with TELKOM etc. The page loads if it goes via the offshore VPN but doesn't load now (it doesn't even load) if I go directly. Again using same browser, just clicking Refresh after connecting up the VPN tunnel.

Tracing route to sms.postoffice.co.za [165.8.60.15]
over a maximum of 30 hops:

1 5 ms <1 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 33 ms 32 ms 31 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 32 ms 32 ms 32 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 33 ms 34 ms 37 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 32 ms 32 ms 31 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.
249]
7 32 ms 32 ms 32 ms tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za [196.4
3.25.54]
8 230 ms 207 ms 199 ms sapos-gw.telkom-ipnet.co.za [196.25.191.34]
9 37 ms 37 ms 37 ms 165.8.15.17
10 38 ms 37 ms 38 ms 165.8.13.3
11 * 38 ms 37 ms firewall1.sapo.co.za [165.8.13.21]
12 38 ms 37 ms 39 ms 165.8.15.41
13 * * * Request timed out.
14 * * * Request timed out.
15 39 ms 38 ms 39 ms 165.8.60.15

Trace complete.

C:\Documents and Settings\Nagatoyuki>tracert sms.postoffice.co.za

Tracing route to sms.postoffice.co.za [165.8.60.15]
over a maximum of 30 hops:

1 286 ms 286 ms 286 ms 95.211.102.1
2 285 ms 285 ms 285 ms 94.75.222.190
3 286 ms 286 ms 287 ms te0-3-0-6.crs.tc2.leaseweb.net [62.212.80.97]
4 287 ms 290 ms 286 ms ams-ix.ams01.mzima.net [195.69.144.73]
5 286 ms 286 ms 286 ms 92.60.240.138
6 294 ms 294 ms 294 ms lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za
[196.43.9.217]
7 294 ms 294 ms 295 ms lon-ip-dir-telecity-ge-0-3-0-100.telkom-ipnet.co
.za [196.43.9.42]
8 295 ms 295 ms 295 ms lon-ip-dir-telecity.telkom-ipnet.co.za [196.43.9
.249]
9 467 ms 467 ms 467 ms 196.43.9.137
10 485 ms 484 ms 485 ms tpr-ip-esr-3-gig-6-0-0.telkom-ipnet.co.za [196.4
3.25.54]
11 494 ms 494 ms 494 ms sapos-gw.telkom-ipnet.co.za [196.25.191.34]
12 485 ms 485 ms 486 ms 165.8.15.17
13 485 ms 486 ms 487 ms 165.8.13.3
14 * 492 ms 493 ms firewall1.sapo.co.za [165.8.13.21]
15 487 ms 486 ms 487 ms 165.8.15.45
16 * * * Request timed out.
17 * * * Request timed out.
18 492 ms 492 ms 492 ms 165.8.60.15

Trace complete.
Click to expand...
 
The problem is not at my end, the problem is with MWEB's peering with TELKOM etc.
Click to expand...

Hi PeterCH

I've just tested the site on a 384k MWEB connection and could not replicate the problem you are describing, the site is quick and all pages load fully. Looking at the traceroute that you've provided from the MWEB connection I don't see any indication there of a peering problem and traces and pings from my side are all completing successfully.

Please PM your MWEB Account details and I'll have one of our specialists contact you to troubleshoot this further.

Kind Regards
MWEB Operations
 
MWEB Operations said:
Hi PeterCH

I've just tested the site on a 384k MWEB connection and could not replicate the problem you are describing, the site is quick and all pages load fully. Looking at the traceroute that you've provided from the MWEB connection I don't see any indication there of a peering problem and traces and pings from my side are all completing successfully.

Please PM your MWEB Account details and I'll have one of our specialists contact you to troubleshoot this further.

Kind Regards
MWEB Operations
Click to expand...

It also times out for me.
 
Tanya35 said:
It also times out for me.
Click to expand...

Are you in Cape Town, Tanya35? Where is MWEB Operations - maybe not in Cape Town - it could be a CPT thing.

It's not a local machine problem because the only variable I change is the VPN connection.
I connect freshly booted computer without VPN - site times out. Other sites work.
I connect the VPN - site loads perfectly.
I disconnect the VPN - click refresh - site times out. (other sites like MyBB and Google.co.za work)
I connect VPN again - click refresh - site loads perfectly.
 
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I am in Cape Town PeterCH, however bear in mind that our IPC breakout is situated at our data centre in JHB so all customers would take the same route to the server regardless of geographical location.
Are you experiencing a problem loading any other portions of the site, or is it just the track and trace functionality? As I don't have a parcel to trace myself I can't go beyond the front screen of the track and trace utlity, but the rest of the site loads perfectly.
If this is the case it's possible that the problem could be caching related, this would be consistent with your experience of it working via vpn as this would bypass our caching servers.

Once again if you PM me your details I can arrange for one of our specialists to contact you and gather all the neccesary details of the exact error you are experiencing so that we can escalate this to our networks team to investigate :-)

Kind Regards
MWEB Operations
 
Post office and parcel tracking pages has for me always mostly not worked or worked slow enough to make murder a very good option...
If im lucky it decides to work, this behaviour was customary WAY before uncapped so I just thought it was a gov related service being governmental hehehe
 
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