MWEB Uncapped ADSL - Official Q & A

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Hi

@AntiThesis, With regards to your query please inbox me your details and I will have one of our Technical support guys give you a call.

Regards
MWEB Operations
 
Hi

@Malaia Please inbox me your details and I will have one of the Technical Support guys give you a call.

Regards
MWEB Operations
 
Getting useless speeds, corrupted downloads on files (10MB files!).
Half the websites do not load or time out. ADSL line is fine, syncing at 4MB. Rebooted the router multiple times.
Think its time to move on.
 
SYNERGY said:
Getting useless speeds, corrupted downloads on files (10MB files!).
Half the websites do not load or time out. ADSL line is fine, syncing at 4MB. Rebooted the router multiple times.
Think its time to move on.
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Hi Synergy

Please Inbox me your details so that one of our Technical Specialist can call and assist with your query

Regards
MWEB Operations
 
With so many people have problems, is highly unlikely that the problem is on our side so calling us is pretty much useless. My torrents have been dead pretty much since thursday (Except on Saturday miday, it moved. Just a bit.)

Furthermore I know Im not the only that has had this problem. Now it seems there are browsing problems, and I just had such a problem earlier though nothing major (Still irritating). Clearly, the problem is not on our sides.

Torrents are not a major thing for me though, as long as it moves sometimes since Im patient but it would be nice to get what your paying for - even if it is shaped, not dead most of the time.

Luckily I have not had the browsing problems like you guys have, except for a little bit earlier. Though am I the only one that thinks calling us is stupid? :wtf:
 
Eliphas said:
With so many people have problems, is highly unlikely that the problem is on our side so calling us is pretty much useless. My torrents have been dead pretty much since thursday (Except on Saturday miday, it moved. Just a bit.)

Furthermore I know Im not the only that has had this problem. Now it seems there are browsing problems, and I just had such a problem earlier though nothing major (Still irritating). Clearly, the problem is not on our sides.

Torrents are not a major thing for me though, as long as it moves sometimes since Im patient but it would be nice to get what your paying for - even if it is shaped, not dead most of the time.

Luckily I have not had the browsing problems like you guys have, except for a little bit earlier. Though am I the only one that thinks calling us is stupid? :wtf:
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Hi Eliphas


There are a variety of factors that could influence your downloads, we would just like to make sure that it is not one of the factors that we could assist with

Please inbox me your details so that we can assist you in this regard


Regards
MWEB Operations
 
MWEB Operations said:
Hi Eliphas


There are a variety of factors that could influence your downloads, we would just like to make sure that it is not one of the factors that we could assist with

Please inbox me your details so that we can assist you in this regard


Regards
MWEB Operations
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The MWEB 4MB packages has just become as useful as my dial up modem. Nothing to do with any other factors MWEB is shaping everything to hell.

UPDATE, 25 May 2010: MWEB has decided to severely shape not only torrents (understandable), but regular HTTP download sites such as Rapidshare, Hotfile, Filefactory and others. Download speeds are maximum 30-40KB/s during the day, with some let-up during evenings. Browsing is usable, but for downloading it would be frustrating for most. It is fair to say that MWEB's Uncapped should be rebranded 'Uncapped browsing', as uncapped downloading clearly isn't what these accounts were intended for. No need to have a 512k or 4Mbps line with these accounts if you intend to download - a 384K would be just fine.

http://www.hellkom.co.za/mweb-uncapped-adsl/

ShapeTheWeb brought to you by MWEB from Hero to Zero.
 
@mweb operations: It seems to have come right, thanks for the offer - will take you up on it if it happens again :)
 
AntiThesis said:
@mweb operations: It seems to have come right, thanks for the offer - will take you up on it if it happens again :)
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Hi Antithesis


Good to hear, If you should have any issues feel free to let us know


Regards
MWEB Operations
 
mika1000 said:
'Uncapped browsing' - very true!
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Hi mika1000

Please PM me your e-mail address and contact details. I would like one of our specialists call you to assist.


Regards
MWEB Operations
 
GMail access still slow

Evening Mweb

I was wondering if there is any feedback to my post from a couple of weeks ago about very slow access to Gmail, Google search, etc?

All three laptops that we use at home have slow access to Google sites, no downloads are running and the line is a 384Kb uncapped. All other websites respond decently and I don't have this issue from my companies MTN Business Diginet line. At the time I had similar reponses from other users trying to use Google sites.

Hope you can assist.

Many thanks.
 
Does anybody know why the speeds on RS and the like are so damn bad... the last few days have felt like swimming through mud!
 
Because they are throttling it. Its being treated the same as a P2P or torrent based service. So its heavily "shaped/ throttled".
 
I've been phone this morning by 2 diffirent MWEB people, from Technical and Operations. And I've been told by both, "that without shaping and throtteling, it is unsustainable." That heavy shaping and throtteling is in effect on all protocols except email and browsing. :confused:

If this is not misinformation and misrepresentation, I don't know what is. :wtf:

It's time for official complaints at ASASA. (http://www.asasa.org.za/Complaint.aspx) :mad:

They must be stopped fooling customers and steeling their money. :sick:
 
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mika1000 said:
I've been phone this morning by 2 diffirent MWEB people, from Technical and Operations. And I've been told by both, "that without shaping and throtteling, it is unsustainable." That heavy shaping and throtteling is in effect on all protocols except email and browsing. :confused:

If this is not misinformation and misrepresentation, I don't know what is. :wtf:

It's time for official complaints at ASASA. (http://www.asasa.org.za/Complaint.aspx) :mad:

They must be stopped fooling customers and steeling their money. :sick:
Click to expand...

Without trying to be difficult, you need to specify exactly which clause in the T&C you consider MWeb is infringing. Read all of sections 9 and 12 at least.
 
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