MWEB Uncapped ADSL - Official Q & A

Status
Not open for further replies.
Basic questions:
- What is the contract term/length for the uncapped services?
- What is the termination notification period and penalties (if any).
- Do these products utilise a "base cap" (As specified in your T&C)?
- Do the uncapped products utilise the IS backbone? If YES, are websites hosted at IS data centres free from bandwidth usage charges from this connection?
 
what the hell is protocol prioritisation ?

Some protocols are given priority. E.g. email, voip, ssh, http traffic

Some are left unprioritised, E.g. ftp, peer-to-peer, news servers

So basically business / common use protocols get priority so that people pulling down torrents don't stop the rest of the users from using skype.
 
Q: What constitutes abuse, according to MWEB?

Where the activities of any one user have a detrimental impact on the user-base as a whole.

That is still very vague.
Your terms and conditions effectively bar any form of downloading, what is the point of uncapped then.
 
Will the SAIX news server work with the account?
Hi silkman,

In a manner of speaking. MWEB has deployed its own news infrastructure and any access requests to news.saix.net on the new MWEB network are redirected to our own servers (same 2 connections limit applies).

MWB.
 
Some protocols are given priority. E.g. email, voip, ssh, http traffic

Some are left unprioritised, E.g. ftp, peer-to-peer, news servers

So basically business / common use protocols get priority so that people pulling down torrents don't stop the rest of the users from using skype.

thanks !
 
Q: What constitutes abuse, according to MWEB?

Where the activities of any one user have a detrimental impact on the user-base as a whole.

Without some guidelines, how are we, as end-users, supposed to know when our activities are affecting the user-base as a whole?
 
what the hell is protocol prioritisation ?

You connect to the internet using different protocols example http stands for hypertext transfer protocol, and if you play games it uses another protocol. People browse more than people play games, so they will give web browsers a higher priority in peak teams than games etc.
 
Hi rorz0r,

Will you be launching a "netflix" type service?
Suppose that would be inevitable given the group that MWEB comes from, however at this stage we are not releasing any information in this regard ... but what this space.

MWB.
 
A break down of what ports/protocals are shaped / what the priorities are would be awesome to see.
Hi rsd,

I shall see what information I can provide in this respect. Will revert as soon as I can.

MWB.
 
Should customers wish to use applications and services (protocols) which are not prioritised, MWEB advises that such activities be performed/ scheduled at off-peak times to provide reasonable performance.

So the shaping rules change between during the day and after hours?
 
Would it not be possible to do what axxess does and order a 312kb account and have it go full speeds after hours/weekends etc.
 
Are you guys using seacom bandwidth?
Just interested to know, as it would be a massive success story for a change.
 
R219 sounds great but just look at the restrictions in the T&C. Specifically 5.6/5.7/5.9/5.10

edit: also no mention of contention ratios.

You mention tha we should schedule downloads into offpeak times yet your own T&C say there will be no automated downloads.
 
R219 sounds great but just look at the restrictions in the T&C. Specifically 5.6/5.7/5.9/5.10

edit: also no mention of contention ratios.

You mention tha we should schedule downloads into offpeak times yet your own T&C say there will be no automated downloads.

I agree the T&Cs are a little scary, but worst case you sign up month-to-month, use it the way you want to and get shouted at for abuse.

Not much risk of anything terrible happening.
 
I'm curious about why the email coming from Mweb, for the free 512K uncapped in April, comes from this address?

MWEB Connect <[email protected]>

Seems a bit unusual, I would think Mweb should use a @Mweb address?
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X