MWEB Uncapped Subscribers Feedback

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MWEB Operations said:
Hi Bluink,
My sincerest apologies for the frustration this is causing. I'm looking into your query now, but I can assure you that we will do our best to resolve your situation even if it is congestion on the exchange. There is a chance that there might be another DSLAM that is not so congested but even for that solution we still need to rely on Telkom. I will try to get more information about the exchange that you are connecting to.

Regards
Mweb Operations
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Mweb contacted me a few minutes ago and they said that there is nothing more they can do the problem lies with Telkom and in order for me to get faster speeds I have to be living within a 5km radius of the exchange. I haven't moved in 15 years so why all of a sudden do I need to move closer?.
I then get a call from Telkom telling me that they cannot seem to find a problem therefore there is no problem, what kind of excuse is that?!?

Anyway, I have come up with my own solution and I would like to know from you if it would work.
According to MWEB the only way I can get a 1Mbps connection, is if I am directly linked to Telkom.
So...If I were upgrade my MWEB account to 4096kbps uncapped (R539) and then separately rent my line from Telkom (R413), I would then be a Telkom customer right?
Would this solve my problem as Telkom would then be able to move my line to a new exchange and bump it up to 1Mbps?
 
Linoman said:
This is now starting to make me consider if I should continue with having MWEB as my ISP. Now not only do webpages time out, streaming buffers forever but now my http downloads are pathetically slow again. So far NOTHING works correctly!
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Hi Linoman,

Your query is still pending and is receiving the necessary attention. Please bare with us until your query is resolved

Regards
Mweb Operations
 
Bluink said:
Mweb contacted me a few minutes ago and they said that there is nothing more they can do the problem lies with Telkom and in order for me to get faster speeds I have to be living within a 5km radius of the exchange. I haven't moved in 15 years so why all of a sudden do I need to move closer?.
I then get a call from Telkom telling me that they cannot seem to find a problem therefore there is no problem, what kind of excuse is that?!?

Anyway, I have come up with my own solution and I would like to know from you if it would work.
According to MWEB the only way I can get a 1Mbps connection, is if I am directly linked to Telkom.
So...If I were upgrade my MWEB account to 4096kbps uncapped (R539) and then separately rent my line from Telkom (R413), I would then be a Telkom customer right?
Would this solve my problem as Telkom would then be able to move my line to a new exchange and bump it up to 1Mbps?
Click to expand...


As per my previous response, we still need to see if we can't get you connected to another exchange. The matter will receive urgent attention on Monday morning and I will advise you soonest
 
MWEB Operations said:
Hi Linoman,

Your query is still pending and is receiving the necessary attention. Please bare with us until your query is resolved

Regards
Mweb Operations
Click to expand...


Thanks for the feedback Mweb Operations! I hope this will be resolved soon as it is starting to drive me insane.
 
MWEB Operations said:
Hi Bluink,
My sincerest apologies for the frustration this is causing. I'm looking into your query now, but I can assure you that we will do our best to resolve your situation even if it is congestion on the exchange. There is a chance that there might be another DSLAM that is not so congested but even for that solution we still need to rely on Telkom. I will try to get more information about the exchange that you are connecting to.

Regards
Mweb Operations
Click to expand...

This sort of problem has little or nothing to do with a DSLAM dude.
 
Tanya35 said:
This sort of problem has little or nothing to do with a DSLAM dude.
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ROFL! Chipping in with your expert opinion when you are not even involved in the actual discussions between the parties concerned. Bet they're all kicking themselves now that they didn't get your opinion first. Enlighten us then -- what IS the actual problem? I'm sure both the customer and MWeb would be delighted that you can solve the problem. Please don't hold out on us now.
 
SabreWolfy said:
ROFL! Chipping in with your expert opinion when you are not even involved in the actual discussions between the parties concerned. Bet they're all kicking themselves now that they didn't get your opinion first. Enlighten us then -- what IS the actual problem? I'm sure both the customer and MWeb would be delighted that you can solve the problem. Please don't hold out on us now.
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Yea tanya come on now you trollalicous thing you.
 
Tanya35 said:
This sort of problem has little or nothing to do with a DSLAM dude.
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/informes tanya35 that *** dslam == *** dsl; further away from dslam == degraded stability and speeds.

SabreWolfy said:
what IS the actual problem? I'm sure both the customer and MWeb would be delighted that you can solve the problem. Please don't hold out on us now.
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go over to the isp she works for obviously :D
 
Uhm actually it can be the exchange Tanya as none of 80% of the country doesint have this problem.
 
We would have to see the customers snr margin and line attenuation rates to know if the problem is exchange related or not. Also if the customer has an alternative account to test the line on one could easily establish if the issue is with the ISP or Telkoms exchange and the customers distance from the exchange...
 
Necuno said:
/informes tanya35 that *** dslam == *** dsl; further away from dslam == degraded stability and speeds.



go over to the isp she works for obviously :D
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I think your stalking should stop now. I'm only quoting what Telkom told me for a similar problem. It doesn't make any difference what DSLAM they put you on, so changing to another has little or no effect. If you are far from the exchange then that's unlucky and you just have to wait until they decide to improve the infrastructure. Stop reading between the lines and concentrate on actually reading the words.
 
@sandmanm34 I do have another account that I was able to test, actually two alternate accounts, and I get the same results. I tested a Telkom account as well as an FNB Connect account and the same thing.

@Tanya35 That's what doesn't make sense to me. I get that I'm far from the exchange and well, that's unlucky I know. But why would this problem pop up all of a sudden (or since I migrated my line to Mweb) if I have been living the the same house for 15 years?!?!?
 
Bluink said:
@sandmanm34 I do have another account that I was able to test, actually two alternate accounts, and I get the same results. I tested a Telkom account as well as an FNB Connect account and the same thing.

@Tanya35 That's what doesn't make sense to me. I get that I'm far from the exchange and well, that's unlucky I know. But why would this problem pop up all of a sudden (or since I migrated my line to Mweb) if I have been living the the same house for 15 years?!?!?
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Bluink, the Telkom 'technicians' are not very highly qualified. Most don't know what latency is for example, so I would take their claims with a pinch of salt.
Mweb likes to take over lines because it deters you from switching. Whether they would be able to improve anything or manage it better is open to debate. Telkom has control over all the hardware and it serves the interests of Mweb to knock or blame Telkom for all the problems (even if true). We all know that the Mweb service is quite limited because of apparently huge contention ratios and restrictions on bandwidth. The effect of this is high latency and port shaping to block games, P2P, Skype, YouTube, RS and anything that will use cap.

I don't have an answer for your problems, but I will say that if you understand what motivates these companies, then their answers will be in context.
 
Seriously Tanya35, just keep quiet now about MWEB. We get the point, you don't like them...
 
Tanya35 said:
<snip>
Mweb likes to take over lines because it deters you from switching.
<snip>
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FFS! Is there any aspect of MWeb or their service that you do not have a problem with or that you do not put a negative spin on? Your intentionally emotive language ("take over lines") shows your bias. MWeb cannot "take over" any lines unless the user specifically nominates to use an all-inclusive package. MWeb is not "taking over" anything.

They offer the all-inclusive service because then users pay one amount to one supplier for the entire ADSL experience. Also, it means that problems on the Telkom line can be reported to MWeb directly, rather than to Telkom. I appreciate both of these aspects. When I have had a problem with my ADSL I contact MWeb and they liaise with Telkom. It's as simple as that.

Also, you can get an ADSL account from MWeb and still have your line with Telkom -- MWeb does not force users to take the all-inclusive offer. Both offers are detailed on the MWeb ADSL page. Each user can decide for themselves if they want all-inclusive or not.

Stop with the MWeb-bashing. You're continuing to embarrass yourself.
 
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SabreWolfy said:
FFS! Is there any aspect of MWeb or their service that you do not have a problem with or that you do not put a negative spin on? Your intentionally emotive language ("take over lines") shows your bias. MWeb cannot "take over" any lines unless the user specifically nominates to use an all-inclusive package. MWeb is not "taking over" anything.

They offer the all-inclusive service because then users pay one amount to one supplier for the entire ADSL experience. Also, it means that problems on the Telkom line can be reported to MWeb directly, rather than to Telkom. I appreciate both of these aspects. When I have had a problem with my ADSL I contact MWeb and they liaise with Telkom. It's as simple as that.

Also, you can get an ADSL account from MWeb and still have your line with Telkom -- MWeb does not force users to take the all-inclusive offer. Both offers are detailed on the MWeb ADSL page. Each user can decide for themselves if they want all-inclusive or not.

Stop with the MWeb-bashing. You're continuing to embarrass yourself.
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Nobody's forcing you to read it. If comments about Mweb irritate you then stop coming back for more. Nobody says they force you (Necuno skool of reading?) , but they do encourage customers to give them the line.
 
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