MWEB Uncapped Subscribers Feedback

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unskinnybob said:
By law? lol. I'm pretty sure they are well within their legal rights to have downtime. You aren't going to get a redundant 4MB uncapped service anywhere for this price. Fact. No fanboyness here, just being realistic. If I were a dysfunctional company's ideal customer I'd still be with afrihost.
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Agreed. This kind of downtime is clearly covered in their T&C (obviously!). Those who wish to believe otherwise should go and read the T&C again carefully (extracts posted above for easy reference), preferably with a dictionary at hand to assist with the big words,
 
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Hey fanbois go read mweb operations latest post, now lets see how you all feel:)
 
SabreWolfy said:
Agreed. This kind of downtime is clearly covered in their T&C (obviously!). Those who wish to believe otherwise should go and read the T&C again carefully (extracts posted above for easy reference), preferably with a dictionary at hand to assist with the big words,
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Yes - I can see clearly where it says WEEKS of downtime, and you will pay for it.

If this was Telkom, everyone would be up in arms... but fanboiism must apply.
 
Can anyone who is foaming and frothing at the mouth about the outage on SEACOM explain clearly what they would like MWeb to do. When SEACOM goes down, there is insufficient bandwidth in the country. Again. When SEACOM goes down there is insufficient bandwidth in the country. There are not enough cables. There is not enough capacity. MWeb can not do ANYTHING except shape more aggressively over SAT3. There is no other solution. There are no other physical cables to carry all the additional traffic. There is no redundancy. MWeb is routing over SAT3 so that browsing and email still work. This is all covered in the standard T&C they have -- just like any other ISP in the world. We are no the first people to "suffer" an outage and we won't be the last.

Please can someone explain in detail exactly what they would like MWeb to do? Saying that MWeb must just "sort it out" is not an acceptable answer. I expect MWeb has arranged to purchase capacity on EASSy -- then we will have redundancy. Until then, you gotta suck it up and queue those downloads. It's time to grow up and realize that not everything in the world always runs exactly as you want it to all the time. Sometimes it sucks. But it won't suck forever and is hasn't sucked for a long time, so just relax.
 
A link would rock. http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx still shows the message from last night.

Outage Num:8084
International ADSL outage affecting all regions
International ADSL services in the following area may be inaccessible due to a SEACOM outage: All Regions. Latest Update :- Please note that alternative routing is now in place and members are advised to restart their ADSL routers to effect the change. P2P traffic will be blocked while using alternative routing.
Start Date:2010-07-05 11:34:01
End Date:
Status:Open
 
semaphore said:
Hey fanbois go read mweb operations latest post, now lets see how you all feel:)
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We feel that they at least tried, unlike others. Now TELscum is overloaded as the whole South African system is a disaster. So first come first served. I am a Telscum client so have no real problems as yet apart from some slowing down due to You lot's.
 
That is because telkom rip us off where as mweb are not.

You and tanya should cancel with mweb rapid, make your lives so much better and all your problems would be gone.

What does it say sema?
 
I am Penguin said:
We feel that they at least tried, unlike others. Now TELscum is overloaded as the whole South African system is a disaster. So first come first served. I am a Telscum client so have no real problems as yet apart from some slowing down due to You lot's.
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Not i, im using webafrica:P
 
killadoob said:
That is because telkom rip us off where as mweb are not.

You and tanya should cancel with mweb rapid, make your lives so much better and all your problems would be gone.

What does it say sema?
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Oh - so it boils down to price - we're getting what we're paying for (or not getting as it might be).

Its ok because according to you telkom rip us off, and MWEB are our saviours?
 
Mweb Operations said:
Please note that with immediate effect the interim capacity that we obtained from SAIX has been significantly reduced due to constraints on their own network. Most customers will not have access to international bandwidth at this point in time. Access to local web sites, Internet banking and e-mail will continue as per normal. We are urgently trying to secure alternative international capacity and we will keep you updated of any developments in this regard.
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There
 
xrapidx said:
Oh - so it boils down to price - we're getting what we're paying for (or not getting as it might be).
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Get an temporary Axxess Saix prepaid for R119.00 in small change. that should lower the blood pressure!
 
xrapidx said:
Oh - so it boils down to price - we're getting what we're paying for (or not getting as it might be).

Its ok because according to you telkom rip us off, and MWEB are our saviours?
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Yup mweb are our saviours, i download so much a month it is sick :D for cheap as well. They have changed internet in SA with cheap uncapped accounts. Sadly seacom is letting them down and letting us down but i will stick with mweb and seacom because without them i would not be able to download 150gb a month for R539.00 :D.
 
killadoob said:
Yup mweb are our saviours, i download so much a month it is sick :D for cheap as well. They have changed internet in SA with cheap uncapped accounts. Sadly seacom is letting down and letting us down but i will stick with mweb and seacom because without them i would not be able to download 150gb a month for R539.00 :D.
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I heard similiar raves about Afrihost not to long ago...
 
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