MWEB Uncapped Subscribers Feedback

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I couldn't agree more, Lino.

There's a general complacency in South Africa with regards to poor service. We just "deal with it" instead of whining (as I'm apparently doing). We pay for a service and we should get that service - easy as that. It's not a difficult concept.

MWEB needs to do EVERYTHING in their power to make sure that we have the FULL service that we're paying for. Or they need to reimburse us for the value that we're not getting. But instead we are all expected to be so humbly appreciative that we have an internet connection, that we put up with all of this nonsense!

It's ridiculous!
 
SabreWolfy said:
These circular discussions around SEACOM outages all over these forums are pointless in my opinion. They achieve nothing and cover the same ground again and again and again and again. This is all covered by the T&C as we all know. When EASSy is lit, this will all change. Enjoy discussing the issue at length for as long as you like. Youl'll only frustrate yourself because there is nothing you can actually do about. I'm done on this issue. Cheers :)
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If its circular and pointless , why you still participating.
 
Still the same children going on about the outage?

Good grieve, go take a walk outside or something, the extra Vitamin from being in the sun outdoors will do you loads of good.

Unless you are going to loose your job over this - get over yourself and your selfish greed for piracy. And don't even bother justifying your sorry self, you know you are ticked off because you cannot download illegal content. I want to steal as much I can, but God forbid a company takes a couple of rands while they sort out a "legitimate" problem!
 
MyWorld said:
Still the same children going on about the outage?

Good grieve, go take a walk outside or something, the extra Vitamin from being in the sun outdoors will do you loads of good.

Unless you are going to loose your job over this - get over yourself and your selfish greed for piracy. And don't even bother justifying your sorry self, you know you are ticked off because you cannot download illegal content. I want to steal as much I can, but God forbid a company takes a couple of rands while they sort out a "legitimate" problem!
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Not everyone who uses the internet download illegal content! Some of us NEED IT FOR WORK!
 
Did I miss something? When did wanting a decent internet connection automatically turn you into a pirate? Some of us actually use our connections for things other than downloading "illegal content" as you so eloquantly put it.

This thread is here for us, as MWEB customers, to give feedback on our experiences with MWEB. That's what we're doing. If you're not here to do that, then skip the thread and go annoy someone else.
 
MyWorld said:
Still the same children going on about the outage?

Good grieve, go take a walk outside or something, the extra Vitamin from being in the sun outdoors will do you loads of good.

Unless you are going to loose your job over this - get over yourself and your selfish greed for piracy. And don't even bother justifying your sorry self, you know you are ticked off because you cannot download illegal content. I want to steal as much I can, but God forbid a company takes a couple of rands while they sort out a "legitimate" problem!
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oh how sad.
 
Linoman said:
There is a difference between being grateful that one can afford to support companies who offer us these services. What I am not grateful for is companies who are taking our hard earned cash and not providing a service. Would MWEB accept my payments to them as best effort? Would they say thank you Lino we understand you will get paid late, no problem at all. HELL NO! They would start demanding my payment!

My point business is there to make money nothing else.
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I refer you to BTTB's signature ...
 
MWEB Operations said:
Please see below answers to your questions.
If you need anymore information feel free to PM me.

1) We do have the option to pay via credit card.
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You failed to mention that the notice period increases to 4 months if I pay by credit card.
 
wikus said:
You failed to mention that the notice period increases to 4 months if I pay by credit card.
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Hi Wikus

I have confirmed with our billing department. Even though you pay via credit card there is still only one calendar month notice period.
What type of account did you apply for?


Regards
Mweb Operations
 
We can all moan and complain as much as we like....Human nature i guess....But guess what!!!! IT is outta our hands so lets just be thankfull mweb are making plans to give us a bit of int bandwidth.
 
Posted on the seacom blog http://www.seacomblog.com/

Submitted by Team Seacom on Wed, 2010/07/07 - 14:02.

Legalbeagle and Videosurfer, thanks for taking the time to comment on our forum. SEACOM is a work in progress and we always have been dedicated to connecting Africa to the rest of the world.

We do have good news though! We have successfully secured a number of restoration options for our clients through other international connectivity providers, including cable networks. This effectively provides customers with alternatives to re-route services and restore connectivity. These restoration solutions are now being actively implemented.

The exact cause of the problem is still being investigated but the current assessment points to a technical issue on the SEACOM cable offshore to the north of Mombasa, Kenya.

Whilst the repair process is expected to last a minimum of 6-8 days, the actual duration is unpredictable due to external factors such as transit time of the ship, weather conditions and time to locate the cable.
 
Blaze786 said:
Where did you suck that carp from? Your idiocy amazes even me :o
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That was uncalled for.

This post wasn't directed towards you, and I was informed of this by an Mweb support agent over the phone this afternoon.

It's really not your place to call me an idiot.
 
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