MWEB Uncapped Subscribers Feedback

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Swift-wp said:
It works and is running at ~36kb/s on a 384 line. What I've noticed a while back is if I use Google's DNS servers, I can't connect to the Mweb news server or my downloads are erratic. As soon as I remove the Google DNS servers from being in use on my machine, it goes back to normal. Could you provide some clarity regarding this?
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Hi Swift-wp,

At this stage I don't have an answer for you regarding the Google dns performance on our news server. I will have to discuss this with our technical manager and see if we can get clarity on this

Regards
Mweb Ops
 
newdeal said:
What Mweb have to do is give us official information regarding shaping.
i.e. Percentage of shaping done to what service at what time.
That way customers will know exactly what to expect and whether or not to stick with mweb.

I was at 450Kb/s at 7AM and then at 8AM dropped to 300Kb/s and then dropped to 270Kb/s and the shaping has been getting tigher and tighter through out the day......
Currently i'm getting +- 36Kb/s on a 4mb line connected to an international news server.
On my webafrica account i'm getting +- 850Kb/s

Now if thats not shaping by mweb then I don't know what is.
To pay for a 4mb service and be limited to speeds of 36kb/s is just ridiculous.
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Hi newdeal,

It is difficult to quantify speeds that you'll get on filesharing services as this is also dependent on the amount of users contesting for the bandwidth made available for filesharing at any given time. I will try to get more clarity on the matter and feedback

Regards
Mweb Ops
 
Google DNS, doesn't work. MWEB Ops DNS's given, don't work. News server, doesn't work. :(
 
MWEB Operations said:
Hi Swift-wp,

At this stage I don't have an answer for you regarding the Google dns performance on our news server. I will have to discuss this with our technical manager and see if we can get clarity on this

Regards
Mweb Ops
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Sure thing. Thanks for the update.
 
MWEB Operations said:
Hi newdeal,

It is difficult to quantify speeds that you'll get on filesharing services as this is also dependent on the amount of users contesting for the bandwidth made available for filesharing at any given time. I will try to get more clarity on the matter and feedback

Regards
Mweb Ops
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That would be great, and please understand that I'm not trying to put any gas on the flames.
It's just a little frustrating when the shaping gets enforced to such a tight level without a better understanding of when this is expected to happen.

Initialy I was under the impresion that we could expect some shaping during work hours but after hours and on weekend we could expect decent performance.
From all the testing thats been done from guys in this thread, it seems as though the enforced shaping does have specific hours and strenghts and it would be great if we could be informed in more detail what to expect.

To only have decent performance after 1AM is is quite dissapointing......especialy for those of us who don't leave their PCs on overnight with ques of donwloads.
 
copacetic said:
Modem speeds here off of Megaupload.

I understand this is a shaped service, but 1/10th my line speed on a weekend? :rolleyes:

And for the record, not that it should matter, I am trying to download a perfectly legal file and it really irks me that this is essentially impossible, given the fact that a 700 meg file is going to take 57:04 hours and my line keeps dropping.

:mad:
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copacetic said:
Just stopped. "cannot complete download".

Absolutely pathetic.

Slow speeds are one thing.

The inability to actually download is something else entirely.

Every single post in this thread in which I have ever had a problem has been ignored, except the one time when I was told 'torrents are fine, it's clearly a problem with your torrent', which in that case, may have been true although I am not sure, due to it occasionally reaching the thirties. That looks like shaping to me (and of course I understand and happily accept that it's a shaped account, just at the time of the complaint, I was getting 'speeds' of sub 5kB/s; which is just absurd).

In any case, my issue being WTF is the point of a feedback thread if ninety percent of the damn complaints get totally ignored?

Over it.

:mad:
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MWEB Operations said:
Hi copacetic

PM me your details and I will assist

Kind Regards
MWEB Operations
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copacetic said:
Done.
Click to expand...

MWEB Operations said:
Thank you I have received our PM. I will have this investigated.
Kind Regards
MWEB Operations
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No pressure, just to let you know that this afternoon I had another go at the file I mentioned, in fact let me just provide the link:

http://dl.free.fr/cIHbl2gRr/SetupLilithPaths11.exe
Or:
http://www.megaupload.com/?d=PRGDISFD

After coming back after several hours it was racing along at 0.0 kB/s, having completed 28 megs.

*edit*

Paused and resumed download, and it miraculously resumed, currently going at between 5-15 kB/s.

Is there some way to figure out if the fact it paused (and when I say paused, I mean it is just dead in the water) was on my side or MWEBs?

I don't want to blow my lid again if it is not a MWEB problem I will do whatever necessary on my side to help figure this out.

Thanks.
 
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Thanks for the response.
I have since found that my sister who lives 900m down the road from me, and is also on mweb 384 uncapped is not experiencing the same problem. This leads me to believe it is more a telkom issue. I don't believe it's a local router/pc issue as I have reset my router a few times already, and have the same problem with 4 desktops and a laptop, running Win XP SP3 and Win7.

Normal browsing is fine, maybe something specific to port 119, I dunno, but it sure is frustrating the hell outta me! Last week Thursday it seemed things were ok again, but it only lasted a few hours, then back to zero.
 
I've been getting basically ZERO on nntp at mweb for over a week now. But if I ping the news server I get 47ms average!
 
I've tried using Google DNS servers this weekend and also the 196.28.80.139 & 196.28.80.140 suggested earlier - makes no difference to my nntp - I'm getting NO connection to news.mweb.co.za. But a ping to the news server is about 49ms avg.

What the heck is going on here???
 
zaphod said:
Not here: news.mweb.co.za and news.saix.net is not working on this side.

Does anybody else has the same problem?
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Yeah, zaphod, here in Table View CPT I have no nntp for over a week now. Just last thursday nite for a few hours it seemed to be back to normal. <sob>

And I've been going thru 100's of all these posts and MWEB ops responses looking for solutions, so far none have worked. am still not sure if it's a) MWEB b) Telkom, c) my router,which I have powered off and on a few times already, or d) all 4 of my desktops and my laptop?

I do appreciate the MWEB's presence and responses - I hope this major problem can be resolved soon.
 
scorpioso69 said:
Yeah, zaphod, here in Table View CPT I have no nntp for over a week now. Just last thursday nite for a few hours it seemed to be back to normal. <sob>

And I've been going thru 100's of all these posts and MWEB ops responses looking for solutions, so far none have worked. am still not sure if it's a) MWEB b) Telkom, c) my router,which I have powered off and on a few times already, or d) all 4 of my desktops and my laptop?

I do appreciate the MWEB's presence and responses - I hope this major problem can be resolved soon.
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It's MWEB. none here either. It's DNS issue on their side. Reaqd the previous page to this one :)

Still not working btw. No matter what DNS or what sign on I use.
 
I'm using the new MWeb DNS servers 196.28.75.200 and 196.28.75.210, but I'm still getting DNS timeouts this morning.

The problem seems to be somewhere upstream (and its not a ping problem).

Edit: I went trhough my list of old MWeb DNS servers, and found one in Cape Town (fast) that seems to work (may not work for everybody).
196.2.46.254 (ns2.mweb.co.za), with any of the others as an alternate DNS.

Given the recent latency problems in CT, using a local DNS server makes a noticeable difference to web browsing!

Update: The CT DNS is upstream from the congested router, so using a different DNS doesn't make much difference at peak times!? (It was great for a few minutes around 8.30am...)
 
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Gordon_R said:
Edit: I went trhough my list of old MWeb DNS servers, and found one in Cape Town (fast) that seems to work (may not work for everybody). 196.2.46.254 (ns2.mweb.co.za), with any of the others as an alternate DNS. Given the recent latency problems in CT, using a local DNS server makes a noticeable difference to web browsing!
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Good to know, will try that tonight!
 
Aaaaaargh, getting annoyed. Need my nntp ;) Surely Mweb would rather have us leeching from locally cached content than looking for overseas sources. Come on guys, its for your own good, fix this ****!!!
 
MWEB newsgroups have been down/slow for ages now....when is something going to be done about it?
 
SSung said:
MWEB newsgroups have been down/slow for ages now....when is something going to be done about it?
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Hi SSung

We are aware of issues with news server downloads and we are looking into it.


Kind Regards
MWEB Operations
 
how do i log into my account on the mweb website, so that i can see my account and also send e-mails? It keeps on asking to register my email address, but if register my one i got from mweb, it is a catch 22 because i need the email to be albe to read the email sent. so i cant activate it.
 
The Philosopher said:
how do i log into my account on the mweb website, so that i can see my account and also send e-mails? It keeps on asking to register my email address, but if register my one i got from mweb, it is a catch 22 because i need the email to be albe to read the email sent. so i cant activate it.
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Hi The Philosopher

When signing into the MyAccount site you don’t have to register, all you have to do is sign in with your MWEB email address and password. It will only ask you to register on this site if the email address you typing are incorrect. Please test again and keep me posted.

Kind regards
MWEB Operations
 
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