MWEB Uncapped Subscribers Feedback

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Hi Gty

Throttling limits the overall connection speed and is usually linked to a Fair Usage Policy limitation.

MWEB does not have any ADSL products that utilize throttling.

Kind regards
MWEB Guy

In my simplistic view Mweb is shaping traffic in such a way that extreme throttling is apparent most of the times. So you are throttling my connection most of the time.
 
In my simplistic view Mweb is shaping traffic in such a way that extreme throttling is apparent most of the times. So you are throttling my connection most of the time.

lol, there's a difference between throttling, shaping and prioritization
 
yeah vaalpens , these lame childish around the bush comments are really killing me inside.

My connection with all 3 mweb accounts are a steaming pile of **** , its low laggy and in some cases non existent. Call is shaping , call it throttling , call it prioritisation I actually don't care.

I have been with this specific ISP dating back to the days of ICON , as a long standing loyal mweb supporter with 3 uncapped accounts all I am trying to find out is WTF IS MY MWEB CONNECTION SO **** ?!!??!?!!?
 
Ok, explain the difference in detail so we can see which section 'this bloody disaster of a MWEB' is slapping us into because bru, nothing works!

Shaping = Port Priority, some protocols will get full speed and some will get limited to whatever they have set.
Throttling = No matter what you do the ISP has limited your max download speed to a value like 32kb/s no matter what protocol you use and you cannot bypass it

Thats the way I understand it.
 
not gonna draw pictures, but easiest way to describe is,in context of our local products in south africa, most IS based uncapped packages throttles and shape your bandwidth, mweb only shapes.
lets say on afrihost, if u go over 17gb, BAM! everything , alllllllll the protocols and stuff get slowed down to 56k speed. thats throttling

shaping is more like, on a food chain, http / voip / dns /icmp etc is more on top of the chain.
and stuff like p2p,torrents dc++ etc is on the bottom, because if they are let to run loose, the will *hurt* (cant use the correct word here) the other protocols, because they open connections everywhere, all over the place.
and if left to run freely they will kill stuff like pings and dns and http completely.
but mweb doesnt apply straight flat line shaping, its a bit more adaptive and allows room for change.

on an unshaped product all traffic is given same priority, although some isp's do cheat a bit here...

if mweb implemented a new system, cause lets face it, end of the day its their pipe, to manage that whole pipe, and it has bugs, theres no way they could predict all the possible issues, but ye, if its not giving the same results to everyone across the board (telkom issues aside), we dont have all the facts or its broken..

but still, in my opinion, if you have a 4mb account , and NOTHING is performing at 4mb speeds, then you are getting robbed.
dont get me wrong here, then you and i as consumers have the right to fight for what you are paying for
 
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but still, in my opinion, if you have a 4mb account , and NOTHING is performing at 4mb speeds, then you are getting robbed.
dont get me wrong here, then you and i as consumers have the right to fight for what you are paying for

I agree here - but MWEB is taking as many subscribers, upgrading them and what is happening - their network is dying and they know it and MWEB is just saying 'give me your details and I'll check on it' :mad:
 
im with you on that gdiza :(
but giving them the account details helps to pinpoint which shaping "pools" of users are experiencing issues. i went and gave them all the possible info and set up vm's with seperate accounts etc to try and help with this.
 
Hi SHVAK

Please provide more information as to what exactly you are experiencing.

Kind regards
MWEB Guy

Err... I am experiencing nothing. If you look up at the top toolbar on the My Broadband page you will see a little icon that says "Speed Test"
Sigh...
Have a look at all the results from the various ISP and then you will realise MWEB is right at the bottom with dial-up like download speeds.
They do not even feature on the international downloads :wtf:
Again, this is not a complaint just a question... How the hell is everyone better than you guys? :erm:

The only guys you could beat was Neology

download
 
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not gonna draw pictures, but easiest way to describe is,in context of our local products in south africa, most IS based uncapped packages throttles and shape your bandwidth, mweb only shapes.
lets say on afrihost, if u go over 17gb, BAM! everything , alllllllll the protocols and stuff get slowed down to 56k speed. thats throttling

shaping is more like, on a food chain, http / voip / dns /icmp etc is more on top of the chain.
and stuff like p2p,torrents dc++ etc is on the bottom, because if they are let to run loose, the will *hurt* (cant use the correct word here) the other protocols, because they open connections everywhere, all over the place.
and if left to run freely they will kill stuff like pings and dns and http completely.
but mweb doesnt apply straight flat line shaping, its a bit more adaptive and allows room for change.

on an unshaped product all traffic is given same priority, although some isp's do cheat a bit here...

if mweb implemented a new system, cause lets face it, end of the day its their pipe, to manage that whole pipe, and it has bugs, theres no way they could predict all the possible issues, but ye, if its not giving the same results to everyone across the board (telkom issues aside), we dont have all the facts or its broken..

but still, in my opinion, if you have a 4mb account , and NOTHING is performing at 4mb speeds, then you are getting robbed.
dont get me wrong here, then you and i as consumers have the right to fight for what you are paying for

Sorry Vaalpens, for me any method of slowing down your traffic is throttling. Shaping is when only certain protocols are effected. With Mweb ALL protocols are effected thus that is the same as throttling, no matter how Mweb paints the color, they are deceiving us and stalling for time to make more money. I had it with their lies and stalling tactics.
 
Shaping = Port Priority, some protocols will get full speed and some will get limited to whatever they have set.
Throttling = No matter what you do the ISP has limited your max download speed to a value like 32kb/s no matter what protocol you use and you cannot bypass it

Thats the way I understand it.

Exactly, then using that descriptions you can safely say that Mweb are throttling us as ALL the protocols slows down at the same time.
 
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I see after last night's 7pm hiccup, YouTube is back to buffering for ages. Seriously, please just fix everything at once and then never let your engineers touch bloody anything again, it's irritating the crap out of me, all this up and down.
 
IMHO what we are suffering from is a result of Mwebs new DPI (Deep packet inspection) software.
If one goes to :
http://mybroadband.co.za/vb/showthread.php/221840-MWEB-Uncapped-Subscribers-Feedback/page792 amd read post #11869 you will see the following
/snip
The traffic managers we use carry out deep packet inspection which evaluates the signature of the packet and determines the traffic category based on ports, destination and various other parameters.
/snip

WRT - DPI it is notorius for slowing traffic:
DPI technology opens and reads the data field in real time, allowing network operators to identify and control, at a precise level, everyday uses of the Internet. Operators can tag packets for fast-lane or slowlane treatment – or block the packets altogether – based on what they contain or which application sent them."
Users in the country report the Internet having slowed to less than a tenth of normal speeds. Deep packet inspection delays the transmission of online data unless it is offset by a huge increase in processing power, according to Internet experts.
http://consumercal.blogspot.com/2009/06/iran-china-and-deep-packet-inspection.html

This technology is used to delay, or ‘throttle’, particular data content generated by some computer applications
These delays don’t stop content delivery, but they can have other unwanted effects. For example, when the CBC made Canada’s Next Great Prime Minister TV show available on P2P networkings, DPI equipment delayed traffic so much that while some people received their broadcast within 2.5 hours, others were still waiting 10 hours later.
http://www.deeppacketinspection.ca/what-is-dpi/
Sound familiar ?

I wont even go into the privacy and control issues WRT this tech, but needless to say these sharp cuts in product performance are most likely the result of this DPI tech.

So many check points for data transmission and recieving are slowing down the overall performance and speed.
Just like a road with too many traffic lights, that arent properly syncronised, traffic backs up to crawl.
 
vote DA

I've only used 40GB this month :(

Oh wait its the 3rd :D:D

Well come to Cape Town!! wooo vote DA
 
Planned maintenance

Software upgrades in the Cape Town data center will run from midnight tonight until 06:00 tomorrow morning the 4th June. This will result in relatively small periods of intermittent unavailability of member services linked to MyAccount as well as access to the MWEB portal.

Kind regards
MWEB Guy
 
Planned maintenance

Software upgrades in the Cape Town data center will run from midnight tonight until 06:00 tomorrow morning the 4th June. This will result in relatively small periods of intermittent unavailability of member services linked to MyAccount as well as access to the MWEB portal.

Kind regards
MWEB Guy

Please don't break the internet for the CT people... its been working so nicely! Any tinkering with London or CT data center should leave the damned shaper alone! Please?
 
Planned maintenance

Software upgrades in the Cape Town data center will run from midnight tonight until 06:00 tomorrow morning the 4th June. This will result in relatively small periods of intermittent unavailability of member services linked to MyAccount as well as access to the MWEB portal.

Kind regards
MWEB Guy

Hahahaha. Cape Town people will now get same performance as the JHB and DBN people.

Hahahahaha.
 
Hahahaha. Cape Town people will now get same performance as the JHB and DBN people.

Hahahahaha.

I used to get the same performance as the JHB and DBN people. It was only after MWEB sorted out their shaping prioritization or whatever it was in CPT that it came right.
 
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