MWEB Uncapped Subscribers Feedback

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MWEBS feedback reports are much better now than they were, but still. Often I sit and try and determine if the problem is the PC, The modem, Telkom or MWEB. Would it not be possible to send rapid notifications when theres a problem I know that on the Mweb site there a notice page, but these are generally just copies of SAIX notices, not MWEB specific. Thanks
 
@ Tharaxis
Just thought id point out that just like the "conspiracy theorists" you see everywhere (ironic aint it?) ....you seem to be frothing at the mouth too, your long monologues dont help either.
The public does not trust big business in South Africa so its hardly surprising that the worst is thought the minute something goes wrong, hell we've even had bread scandals ffs.
So you allso need some perspective, and technical mumbo jumbo does not excuse results, it never has and never will.
 
rambo919 said:
@ Tharaxis
Just thought id point out that just like the "conspiracy theorists" you see everywhere (ironic aint it?) ....you seem to be frothing at the mouth too, your long monologues dont help either.
The public does not trust big business in South Africa so its hardly surprising that the worst is thought the minute something goes wrong, hell we've even had bread scandals ffs.
So you allso need some perspective, and technical mumbo jumbo does not excuse results, it never has and never will.
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Well if you don't care to learn anything in process I can't help that. I completely agree that big business can't be trusted, but when what's happening can be easily explained using actual logic, that's when the moronic statements made by some individuals cease to hold water.
 
Moronic statements? Lol
Mweb told me on the phone it was them testing or tweaking their shaping rules.
They officially blames Seacom.
Seacom deny any faults.
Other isp's are fine.
You seems to be the only one spewing moronic statements here ;)
 
marine1 said:
Seems he has been proved wrong it was not Seacom :)
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Er, when has this been proven? From what I can tell there was a problem with one of the switches M-Web uses which caused the outage over their international transit, this may not have necessarily been a "SEACOM (the cable)" problem, but it's a problem that affected their international connectivity over SEACOM (the international connection), I see this merely as a semantic issue, it proves nothing - this would then be similar to what was discussed on MyBB a month or two ago where SEACOM indicated that most issues that ISP's call "SEACOM issues" are in fact caused by Neotel transit to SEACOM and not the cable itself.

Meanwhile, your assertion that it was somehow some huge M-Web lie and cover-up has been shown to be ridiculous.

If you can point me somewhere where it's been proven that it was not an international b/w issue and instead proves your point, I'll be more than happy to revise my opinion.

What are you, 12?
 
marine1 said:
Moronic statements? Lol
Mweb told me on the phone it was them testing or tweaking their shaping rules.
They officially blames Seacom.
Seacom deny any faults.
Other isp's are fine.
You seems to be the only one spewing moronic statements here ;)
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Okay, obviously you still choose to bury your head in the sand, because it's been explained many times now how it could happen. Alas I can't help you there, since based on the manner in which you deal with these things it's obvious you're 12 or mentally haven't grown past that point.

Anyway, their international capacity is now back to 100%, so lets see how things go, there's very little point continuing this.
 
Are you bloody brain dead? :rolleyes: yes I am 12 rofl
Let me try explain to you what a lie is or would you perhaps like a dictionary.com link? Will be happy to provide one. Yes let's wait and see no one here seems to impressed with you posts anyway we don't seem to care about your so called technical knowledge of how things work either.
Problem with you is while trying to show how much you know, just makes you look like an employee of mweb ;)
 
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Tharaxis said:
Er, when has this been proven? From what I can tell there was a problem with one of the switches M-Web uses which caused the outage over their international transit, this may not have necessarily been a "SEACOM (the cable)" problem, but it's a problem that affected their international connectivity over SEACOM (the international connection), I see this merely as a semantic issue, it proves nothing - this would then be similar to what was discussed on MyBB a month or two ago where SEACOM indicated that most issues that ISP's call "SEACOM issues" are in fact caused by Neotel transit to SEACOM and not the cable itself.

Meanwhile, your assertion that it was somehow some huge M-Web lie and cover-up has been shown to be ridiculous.

If you can point me somewhere where it's been proven that it was not an international b/w issue and instead proves your point, I'll be more than happy to revise my opinion.

What are you, 12?
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There’s a difference. Saying that is a SEACOM issue means that the fault can be directly attributable to something that Seacom should be fixing. If it is something that Mweb has to fix, then it cannot be possibly be termed a SEACOM issue.
 
I've seen it happen now a few times that when someone "seems" to be defending Mweb someone else just has to jump up and shout... "you work for them don't you?!" ... I doubt Mweb would be paying their techies to sit on the myBB forum :)

In any case, no business wants to generate a negative consumer experience... Mweb encountered a problem, they rectified it and will hopefully have learnt from the mistake as to not repeat it. It makes no sense for them to go through all the hassles of creating an uncapped package and then deliberately go and sabotage it.

It should be working again, so now we can just sit and see if something like this happens again.
 
it was on Seacoms side according to this,
From their Facebook page
Rudi Jansen
Tony, I can assure you it is an equipment problem in Europe. We have been trying with Seacom the entire weekend to fix the problem. Hopefully we are now much closer to a solution, and we ensure that this problem will not be repeated in future. With all the network build we are doing there has been a number problems we have encountered and fixed along the way. We do want to offer the best service available and we will get there.
Yesterday at 5:33pm · Flag
i realy doubt mweb would lie about this, because they cant keep it up for more than a month or so, this is a product marketed on tv and the have invested a great amount so they sure the product will work for a long time to come. They would never be so brave to have a facebook page if it was a terrible service.
 
... so even local bandwidth is suffering, SEACOM as well MWEB??
I stream a local radio station due to crap reception via conventional methods and have not seen so much buffering on my piddly 4mbits line ever.
 
I'm not happy with Mweb at all.

The day they launched their uncapped offering I signed up for a 4mb uncapped all inclusive.

I got a phone call saying that while they wait for my line to be bumped up to 4mb they will give me a 384kb...

It's been close to 2 months now, and still nothing. I contacted them the other day and was told that they never received my form. If that is the case then how come I am now on a 384 uncapped?

I'm not going to fill out the whole form again. And have to resubmit everything. I sent them the form, they received, it is up to them not to misplace it.

The worst part is that we've been Mweb subscribers since the very early days, we've learned to expect better from them.

As it stands, I am busy looking for another uncapped all inclusive provider because I am sick of waiting for my line to be bumped up, I was told it would only take 21-28 days. I'd also like an ISP that doesn't lose the forms I submit.
 
Ok, I admit it, I stuck up for MWEB with P2p, but DOWNSTORM? FFS MWEB NOW YOU HAVE GONE TOO FAR!
 
I'm glad they are doing that - it is just another form of mass downloading like torrents, it could affect other users QoS.
 
Rouxenator said:
I'm glad they are doing that - it is just another form of mass downloading like torrents, it could affect other users QoS.
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I disagree, Mweb made it clear that P2P would be shaped, and HTTP downloads get priority. Using downstorm is no different then me going to apple.com and downloading Itunes. Itunes is stored on a server and I can download Itunes at full line speed. Downstorm is in essence doing the same thing. Taking a torrent, uploading it to a server (which does not use Mweb traffic to do so) and then downloading off the server through HTTP (which uses Mweb traffic). Mweb are now doing the opposite of what they said they are doing which is shaping HTTP downloads.

Edit: And I can confirm that they are now shaping HTTP downloads and not just Downstorm. Just tried to download Itunes to test and I am getting no more then 150KB/s, I used to get full line speed.
 
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I see what you mean and I have the solution for you. Get an Openweb or WebAfrica unshapped capped account and you can downstream and P2P as fast as you like.
 
Yip I also discovered that ALL HTTP downloads are running much slower than normal. This is not right and in all honesty if anyone supports MWEB doing this, I am glad you are happy wasting your money
 
Rouxenator said:
I see what you mean and I have the solution for you. Get an Openweb or WebAfrica unshapped capped account and you can downstream and P2P as fast as you like.
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Why would I want to do that? Just because Mweb's Uncapped accounts are shaped doesnt mean that I should move over to another ISP and get unshaped capped. Mweb made it clear that HTTP would never be shaped and that it always got the highest priority. Now all of a sudden they are changing their minds because some1 figured out a way to download torrents files over HTTP? No, Im sorry, thats complete rubbish. If they are shaping downstorm, then they are in fact shaping HTTP, and if they are shaping HTTP, then they are in fact.... false advertising.
 
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