MWEB Uncapped Subscribers Feedback

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I want to congratualate MWeb is sucessfully deceiving their customers.
let me explain.

i have a 4meg uncapped account. i have known before i sign up that this is a shaped account, but i have never thought that it will be shaped into the ground.

so i did the speedtest thing, and got 4 meg. So my telkom portion is correct, and i know that i can also get 4 meg from my adsl account.

So i performed a download from EC Council website, and got 4k at night i got 20K
So i did a download from microsoft and got 60K
I did a download from tucows and got 21K
I then did a download form Raqpidshare and got less that 1k.

Over the last couple of days i did a couple of download tests, inside of my firewall and on the outside.
At the end i rteleased thaqt i have been deceived by MWeb.

and i would like to warn other internet users not to buy the Mweb ADSL home account.
This is my statement. --- MWeb will sell you a ADSL account, but you will NEVER get what you pay for !!!! ----

After i have called them thay blamed telkom. i then ended up calling saix who gave me a test account. On this test account i got 4 meg download speed, but downloading the same content with the mweb account, i got 2 k.

When i called Mweb again, i was told that they share "Fire Shareing sites". Yes , i understsand that you share them, but there is a difference in sharing them that it does not use up a lot of bandwidth and shaing them that they cannot be used.

In the Mweb case, they have shaped "File Sharing sites" and it now seems like general HTTP traffic into the ground.
Downloading a 20Meg file fromthe EC Counsil takes 3 Hours.

People be warned, You are going to waste your money if you move to MWeb.
"Mweb, the Compnay that deceive their customers into paying for something that thay will never get."

Needless to say, i have cancelled my Mweb account
 
C0de-Expl01t said:
I want to congratualate MWeb is sucessfully deceiving their customers.
...
....
People be warned, You are going to waste your money if you move to MWeb.
"Mweb, the Compnay that deceive their customers into paying for something that thay will never get."

Needless to say, i have cancelled my Mweb account
Click to expand...

Let me save you the time and money...DON'T bother trying any of the IS uncapped accounts!! They're just as dog slow! After 2 months I canceled my uncapped account and moved back to splitting INT vs LOC traffic on my linksys rooter...happy days again as I now get full line speed.
 
Well i cannot complain, slowish browsing during the day but at night full speed.

Goodness apart from my bloody ping :(.
 
you should have stayed with afrihost. its been good from about a month after all the bithing started.......
torrentz shaped during the day but thats normal, browsing is full speed.
at night everything flies.................. :D :D :D
 
@MWebrep, help account is dead, looks like a dns issue as some p2p traffic is still working but I can't resolve websites or other addresses. Router restart does nothing and the call center aint answering :(
 
To all those with surfing issues:

This helped me alot when I had browsing issues, about a month back changed my DNS servers to googles public DNS servers and haven't looked back since! (mweb dns servers are up to sh*t)

Google Public DNS Servers as follows:

Primary: 8.8.8.8
Secondary: 8.8.4.4

Try that, it should help a lot!

Edit: Latency to these servers are a bit more than the mweb servers, but you wont get timeouts and pages not loading etc. - Even with the extra latency, it gives you a good surfing experience
 
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Would you say if i was browsing slow today but after 5 it was flying that i have a dns issue?

Hmmm doubtful but maybe?
 
Sensou said:
To all those with surfing issues:

This helped me alot when I had browsing issues, about a month back changed my DNS servers to googles public DNS servers and haven't looked back since! (mweb dns servers are up to sh*t)

Google Public DNS Servers as follows:

Primary: 8.8.8.8
Secondary: 8.8.4.4

Try that, it should help a lot!

Edit: Latency to these servers are a bit more than the mweb servers, but you wont get timeouts and pages not loading etc. - Even with the extra latency, it gives you a good surfing experience
Click to expand...


Absolutely f**#!@# awesome Sensou, that worked. Much appreciated.
 
I did the same thing (Google DNS). I tried the Open DNS ones first, but MWEB did not seem to like that.
 
C0de-Expl01t said:
In the Mweb case, they have shaped "File Sharing sites" and it now seems like general HTTP traffic into the ground.
Click to expand...
It's not MWeb's fault: the reason your HTTP traffic might also be shaped now is because of some guys who abuse the unshaped ports to download bulk stuff that would normally otherwise be shaped. This is what I'm talking about: http://mybroadband.co.za/vb/showthread.php?236415-Your-Freedom-Proxy
As I (easily) predicted, ordinary users like yourself have to now suffer the consequence of Overall degraded service because of a few abusers who will find a way to leech their files through any potential avenue regardless of the ethical implications on other users.
 
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Sensou said:
To all those with surfing issues:

This helped me alot when I had browsing issues, about a month back changed my DNS servers to googles public DNS servers and haven't looked back since! (mweb dns servers are up to sh*t)

Edit: Latency to these servers are a bit more than the mweb servers, but you wont get timeouts and pages not loading etc. - Even with the extra latency, it gives you a good surfing experience
Click to expand...

I would not recommend that users change their DNS servers, for several reasons.

Firstly if international traffic (e.g. SEACOM) goes down, you will not be able to access any local sites (DNS will fail).

Secondly the latency issues on MWeb DNS servers is most likely a short term issue, and using international DNS servers will always impose a 200ms (or more) latency on all of your web surfing.

IMO this is a 'quick fix' that will cause more problems than it solves in the long run, although it might work for some users and some situations.

Update: MWeb's local and international traffic is horribly congested this evening. Latency to the Google DNS server is sitting at 490ms right now.

Code: 
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
   1   <10 ms   <10 ms   <10 ms  home.gateway [192.168.1.254]
   2     7 ms     8 ms     8 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
   3   213 ms   214 ms   217 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
   4    33 ms    33 ms    33 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
   5   215 ms   212 ms   216 ms  tengig-0-0-0-0-12.vic-up-1.mweb.co.za [196.22.169.241]
   6    38 ms    42 ms    39 ms  tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
   7   514 ms   506 ms   497 ms  pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
   8   339 ms   340 ms   341 ms  195.66.224.125
   9   320 ms     *      300 ms  64.233.175.25
  10   317 ms   321 ms   324 ms  72.14.232.134
  11   490 ms   317 ms   315 ms  216.239.49.45
  12   317 ms   505 ms     *     209.85.243.81
  13   495 ms   492 ms   499 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.
 
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Access again:

842141190.png


Restart your routers...
 
soldierboi said:
Is anyone else experiencing massively slow browsing this evening??
I'm having a torrid time :(
Click to expand...

only slow accounts i had and stopped for now was updating my mortal online to final release and final fantasy 14 alpha test client download. both launched today so i expected massive slowness anyways.
 
Necuno said:
final fantasy 14 alpha test client download. both launched today so i expected massive slowness anyways.
Click to expand...

I have 1.4% after about around 3 hours downloading. Screw you IS. (tried two accounts both on IS, they cannot get over 4kb/s?)
who.is.michael said:
Access again:
http://www.speedtest.net/result/842141190.png
Restart your routers...
Click to expand...

Maybe for you... just reset and...:
Not even 256k speeds on my 4096k line...
 
Gordon_R said:
I would not recommend that users change their DNS servers, for several reasons.

Firstly if international traffic (e.g. SEACOM) goes down, you will not be able to access any local sites (DNS will fail).

Secondly the latency issues on MWeb DNS servers is most likely a short term issue, and using international DNS servers will always impose a 200ms (or more) latency on all of your web surfing.

IMO this is a 'quick fix' that will cause more problems than it solves in the long run, although it might work for some users and some situations.

Update: MWeb's local and international traffic is horribly congested this evening. Latency to the Google DNS server is sitting at 490ms right now.

Code: 
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
   1   <10 ms   <10 ms   <10 ms  home.gateway [192.168.1.254]
   2     7 ms     8 ms     8 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
   3   213 ms   214 ms   217 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
   4    33 ms    33 ms    33 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
   5   215 ms   212 ms   216 ms  tengig-0-0-0-0-12.vic-up-1.mweb.co.za [196.22.169.241]
   6    38 ms    42 ms    39 ms  tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
   7   514 ms   506 ms   497 ms  pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
   8   339 ms   340 ms   341 ms  195.66.224.125
   9   320 ms     *      300 ms  64.233.175.25
  10   317 ms   321 ms   324 ms  72.14.232.134
  11   490 ms   317 ms   315 ms  216.239.49.45
  12   317 ms   505 ms     *     209.85.243.81
  13   495 ms   492 ms   499 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.
Click to expand...

Yeah look as I said, it will give you more latency, but those servers provide better host to IP mapping than the Mweb servers, don't think anyone can doubt that.

When using the Mweb DNS servers you ALWAYS have to reload pages like 3 or 4 times, often get timeouts, pages not displaying etc.

From the couple people who I've told to try using the google servers (myself included), browsing has been a pleasure and I haven't once had to reload a page.

As you can see @ the top of this page, it instantly helped Kosmik with his problems too...

Besides, it's not like once you set those DNS servers, they're there to stay, if you're having problems with the Google DNS servers, just revert back to DHCP configuration DNS settings...

Easy as that :)

But so far, these servers have by far outperformed the Mweb DNS servers, simple as that...
 
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