MWEB Uncapped Subscribers Feedback

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Quick question: what speeds should I expect from Mweb news servers during the day? I'm on a 384kbs line. I did look for it, but it wasn't adequately answered after 39 pages.
 
Linoman said:
No MWEB doesn't only use their mail system to contact their customers. They have been in contact with me using my GMAIL account. Every single ISP on the planet uses the email address they give to their customers to keep them locked in. It is not only MWEB, implying that it is a down right attempt to discredit them.

If there are so many problems then stop using it, no one is forcing you to use the email account MWEB provides you. If you can only say negative things about them, then just stop using them. It is as simple as that.
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I'm considering the alternatives. I never said that was their only way of contacting people (read properly). Even though I gave them a Yahoo address to use, they kept sending me mail via their own system. If they are going to lock people in to their mail, at least it should work.
 
Why dont you just go into your mweb email account, and configure forwarding to your alternative email address. Thats what I did, I setup forwarding to my gmail address. Any emails that Mweb send me to the mweb email gets forwarded to my other email address. Its simple really. And it works.
 
I have experience very crappy local pings for the last 2 days.. is it just me or does MWEB have a problem atm?
 
GeForce said:
I have experience very crappy local pings for the last 2 days.. is it just me or does MWEB have a problem atm?
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Hi GeForce, please PM me your Mweb and contact details and I will get 1 of our Technical Specialists to contact you
 
Seems like your exchange is dodgy. I only had to reset my modem after 3 weeks last weekend. Still going strong since then.
 
copacetic said:
Every day I have to reset my router once because the internet stops working all of a sudden.

What gives?

:D
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Hi copacetic

Please PM me your MWEB details and I will have a one of our specialists look into this for you.


Regards
MWEB Operations
 
And now the weekly friday squeese has set in again, total down speed 1-10KBps no matter what protocol

Edit: this is for int traffic, local traffic is fine
 
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Randhir said:
Quick question: what speeds should I expect from Mweb news servers during the day? I'm on a 384kbs line. I did look for it, but it wasn't adequately answered after 39 pages.
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I'm getting 39-42Kb/s. That basically the max a 384 line can do. :D
Think i'm doing 60-70Gb a month.
 
Randhir said:
Thanks for the reply dude :) Just to clarify - full line speed during the day, right?
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No, you will be shaped during the day - I still dont understand the shaping rules. Some days are blazingly fast all day, some are dead slow (like today)

I guess you gotta take the good with the bad......
 
P5Playa said:
Hey Mr. Mweb,

I've been calling Mweb a bunch of times over the past two days for help with my EXTREMELY slow connection. I have called about ten times and not once have they been able to help; they tried recreating the port on my line 3 times; I have had to reset my router 11 times and I have had to restart my router about 20 times. They then said that they would get someone from the secondary technical department to contact me at 17:00; they ended up calling me at 20:30. With about 45 minutes of troubleshooting during that call I was asked to change my MTU from 1495 to 1492, reset my router yet again and they also gave me a few different Mweb usernames that I could use, but that didn't help.A lot was done and they managed to restore my speed to about 15kb/s (I'm on a 384kbps line) from a speed of 6kb/s. Today my speed is back down and is staying at around 3kb/s, it goes as low as 200bps and that is USELESS. Please can you help me work this most irritating problem out.
The strange thing is that as soon as my line was migrated to Mweb I started having these slow speeds, but while it was with Telkom it was fine.


I also have another problem, I have been waiting since March for Mweb to upgrade my line to 4Mbps. I followed up weekly about the status of my order and they said they are still waiting for Telkom to give them a 'thumbs-up' so that they could bump my line up to 4Mbps and. Then when that excuse wasn't working anymore they decided to tell me that there aren't any ports available in my area, which is absolute rubbish as I already have a 384 line that was working fine. At the end of May, yes 2 MONTHS down the line, I was told that there isn't a 4Mbps line in my area and therefore cannot get a 4Mbps account. IT TOOK THEM 2 MONTHS TO FIGURE THAT OUT. I then asked what the fastest speed I COULD get in my area and they told that it was 1Mbps, I said that was fine and I then ordered that, but I still do not have a 1Mbps connection, instead I still seem to have 384 and an EXTREMELY slow speed at that i.e. 3Kb/s

There is a lot wrong and I AM FED UP, please could someone fix this rubbish now!!
Please Mr.Mweb sort this out
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After I posted this, MWEB Ops. asked me for my contact details and a technician contact me the very next day but was still not able to resolve my problem. He told me that there isn't a problem with my line although the problem is with Telkom, the exchange that my line goes through is very old and is over capacity and that is why I am getting such slow speeds, he also says that this means that there are no ports available in my area and therefore there is nothings they can do. WHAT KIND OF SERVICE IS THIS!!!!!!!! He said it's not their problem, but I'm sorry and this is really really really getting on my nerves now!

Here's a screenshot of my FASTEST speedtest:
4732659203_c8b0a333f9.jpg
 
Bluink said:
After I posted this, MWEB Ops. asked me for my contact details and a technician contact me the very next day but was still not able to resolve my problem. He told me that there isn't a problem with my line although the problem is with Telkom, the exchange that my line goes through is very old and is over capacity and that is why I am getting such slow speeds, he also says that this means that there are no ports available in my area and therefore there is nothings they can do. WHAT KIND OF SERVICE IS THIS!!!!!!!! He said it's not their problem, but I'm sorry and this is really really really getting on my nerves now!

Here's a screenshot of my FASTEST speedtest:
4732659203_c8b0a333f9.jpg
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Hi Bluink,
My sincerest apologies for the frustration this is causing. I'm looking into your query now, but I can assure you that we will do our best to resolve your situation even if it is congestion on the exchange. There is a chance that there might be another DSLAM that is not so congested but even for that solution we still need to rely on Telkom. I will try to get more information about the exchange that you are connecting to.

Regards
Mweb Operations
 
Interisting how the years of user frustration with sub-standard broadband has suddenly hit ISP's over the head when uncapped became viable as standard connection. Will probably fade away eventually and hit again with the next majour milestone. People moan and moan as if the moaning itself actually influences corporate SA, lets face it they typically have more pressing problems to deal with than prissy clients. That does not excuse over-marketing though, you cant promise and imply way more than you can actually deliver and not expect the more wishful thinking clients not to moan....and so the cycle continues.
 
This is now starting to make me consider if I should continue with having MWEB as my ISP. Now not only do webpages time out, streaming buffers forever but now my http downloads are pathetically slow again. So far NOTHING works correctly!
 
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