MWEB Uncapped Subscribers Feedback

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The failure belongs to Seacom. Mweb could not offer an uncapped service this cheap via the other providers at and neither could their opposition. All Seacom resellers are affected. The fact that Mweb are providing ANY alternative should count in their favor. If you aren't happy with the risks assosiated with cheap uncapped, get another form of internet account.

Surely a 1GB prepaid account would suffice for SSH, mail, whatever when Failcom strike?
 
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Cancel with mweb, no point moaning like tanya yet she keeps paying them every month.

Just cancel and find something else that will suit your needs. Tanya needs to cancel like ASAP
 
unskinnybob said:
The failure belongs to Seacom. Mweb could not offer an uncapped service this cheap via the other providers at the same cost and neither could their opposition. All Seacom resellers are affected. The fact that Mweb are providing ANY alternative should count in their favour. If you aren't happy with the risks associated with cheap uncapped, get another form of internet account.

Surely a 1GB prepaid account would suffice for SSH, mail, whatever when Failcom strike?
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Spoken like a true fanboi. Look, we pay Mweb. We have nothing to do with Seacom, therefore, by law it is Mweb's responsibility to provide the service. (P.S. I've fixed your spelling)
You sound like a dysfunctional company's ideal customer because you always find a reason why it isn't their fault.
 
Errrm tanya it isn't mweb's fault that a cable under the sea has broken bwhahahahahhaha.

How did mweb cause the damage? Maybe they did it on purpose to make extra money while providing no service. Yes Yes an informant has just told me a ship with the words MWEB was seen leaving the scene shortly before the shyte hit the fan.
 
Tanya35 said:
Spoken like a true fanboi. Look, we pay Mweb. We have nothing to do with Seacom, therefore, by law it is Mweb's responsibility to provide the service. (P.S. I've fixed your spelling)
You sound like a dysfunctional company's ideal customer because you always find a reason why it isn't their fault.
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By law? lol. I'm pretty sure they are well within their legal rights to have downtime. You aren't going to get a redundant 4MB uncapped service anywhere for this price. Fact. No fanboyness here, just being realistic. If I were a dysfunctional company's ideal customer I'd still be with afrihost.
 
killadoob said:
Errrm tanya it isn't mweb's fault that a cable under the sea has broken bwhahahahahhaha.

How did mweb cause the damage? Maybe they did it on purpose to make extra money while providing no service. Yes Yes an informant has just told me a ship with the words MWEB was seen leaving the scene shortly before the shyte hit the fan.
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Let's not sound like a silly boy. You (I presume you are actually a customer) bought the product from Mweb. It is therefore their responsibility to provide the service. If it turns out that Mweb have a bad supplier, it is up to them to provide an alternative. The number of times that Mweb has gone down - for one reason or another - is simply staggering. It shows they haven't provided for this eventuality, which is not good service. If they had some semblance of professionalism, they would have an SLA from SEACOM, which ensured compensation and/or a reasonable backup route.

If you don't know how companies sign contracts or consumer law, then please refrain from commenting - especially in a personal, attacking manner.
 
unskinnybob said:
Surely a 1GB prepaid account would suffice for SSH, mail, whatever when Failcom strike?
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Except, my 1GB (not uncapped) Afrihost account doesn't work either. I'm angry with them too, not just MWeb.

They only need to pay for usage of the expensive alternative for the duration of the failure. The rest of the time, they get to make handsome profits, which should more than cover the losses during the occasional failure. If the failures turn out to be more than occasional, however, then even the cheap prices we are paying start to look expensive. Also, I'm happy with a degraded, slow service with restrictions on bandwidth heavy protocols like p2p when problems happen. That is something that they can do at a reasonable price.

What's not acceptable is being unable to access my mail on a locally hosted IMAP server. Why is local broken?
 
Tanya35 said:
Let's not sound like a silly boy. You (I presume you are actually a customer) bought the product from Mweb. It is therefore their responsibility to provide the service. If it turns out that Mweb have a bad supplier, it is up to them to provide an alternative. The number of times that Mweb has gone down - for one reason or another - is simply staggering. It shows they haven't provided for this eventuality, which is not good service. If they had some semblance of professionalism, they would have an SLA from SEACOM, which ensured compensation and/or a reasonable backup route.

If you don't know how companies sign contracts or consumer law, then please refrain from commenting - especially in a personal, attacking manner.
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If I am correct .... then Mweb have done their part with a redirect via SAIX for their customers in a very good time frame. Not bad for a a "best effort service" Maybe those that feel so strong about it can claim a days financial reprieve at the cost of getting a "special" shaping profile that would make you even more insignificant on the broadband arena. Thus rather beware!
 
Tanya35 said:
Let's not sound like a silly boy. You (I presume you are actually a customer) bought the product from Mweb. It is therefore their responsibility to provide the service. If it turns out that Mweb have a bad supplier, it is up to them to provide an alternative. The number of times that Mweb has gone down - for one reason or another - is simply staggering. It shows they haven't provided for this eventuality, which is not good service. If they had some semblance of professionalism, they would have an SLA from SEACOM, which ensured compensation and/or a reasonable backup route.

If you don't know how companies sign contracts or consumer law, then please refrain from commenting - especially in a personal, attacking manner.
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Then please read the contracts you signed. Quoting from http://www.mweb.co.za/legalpolicies/ProductsServices/ADSLTerms2010/tabid/1918/Default.aspx

8. Disclaimer

8.1 We may use or rely on upstream providers to provide the ADSL Service or certain portions thereof. We accordingly provide the ADSL Service subject to the limitations and terms imposed on us by such upstream providers, which includes the actual availability of the upstream provider’s network.

8.2 We will always try to provide the ADSL Service to the best of our ability. However, we provide the ADSL Service “as is” and “as available” and do not warrant or guarantee that the ADSL Service is free of errors or interruptions, is always available, is fit for any purpose, does not infringe any third party rights, is secure and reliable, or will conform to your delivery timeline requirements.

8.3 We also do not warrant that we will always be in a position to obtain an ADSL line for you from Telkom, or that Telkom will continue to make the ADSL line used by you available to us for the purposes of this Agreement; or that we will always be in a position to lease ADSL lines to subscribers.
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epeer said:
Why is local broken?
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Seems to me they have blocked everything except web/email going out of mweb now. Totally fustrating since several services I use still worked with the seacom cable being down but now mweb have cut access to them in order to give us the saix link for international web/email. Not a decent or acceptable solution to the seacom problem imo.
 
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I am Penguin said:
You never read the conditions of service? Shame, go read them quick You will be so well informed and surprised.
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As informed as you are, I have to tell you that you cannot contract out of your basic consumer rights, no matter what the fine print says.
 
killadoob said:
Errrm tanya it isn't mweb's fault that a cable under the sea has broken bwhahahahahhaha.

How did mweb cause the damage? Maybe they did it on purpose to make extra money while providing no service. Yes Yes an informant has just told me a ship with the words MWEB was seen leaving the scene shortly before the shyte hit the fan.
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Come on, you know that's not true. They don't have a ship. Surely you are well aware that they have a skin diver who walks along the cable carrying out random sabotage so that they can donate large volumes of money to Telkom in order to increase the money available for the Telkom ceo's large bonus?

It's oviaas.

PS to ALL of those so hard done by, please, please cancel your accounts, give up the Internet.
 
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It might not be MWEBs fault - but its still them taking our money for a service they're not providing.

Yes - I have internet access, but its nowhere near broadband, or the 4MB line speeds I'm paying for.
 
I'm thinking of selling a new Cola (SkinnyCola). It will be slightly cheaper than the well-known brands like Pepsi and Coke. I cannot guarantee that the contents will contain sugar because our bottler is an new independent company with no proven experience. Our terms are based on the 'best effort' model, so don't blame us if you don't get what you bought. No refunds and no complaints.

Any takers?
 
I understand the "It's not our fault, so it shouldn't be our problem" argument - But at the same time, we knew what we were getting into when ordering this line, and we cannot expect them to pay triple for redundancy when we are getting it for these rediculously low prices.

That said.. Because of this, I cannot get into a locally hosted VPN server, which is irritating me to no end.
 
Tanya35 said:
As informed as you are, I have to tell you that you cannot contract out of your basic consumer rights, no matter what the fine print says.
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Sure, try your luck. The options are wide open for you. At a higher expense get a Saix based account on the SAT3 cable or like me join Telkom. Better even get it and use it as your own backup line, Mweb are not responsible for your needs. YOU ARE!
 
Tanya35 said:
I'm thinking of selling a new Cola (SkinnyCola). It will be slightly cheaper than the well-known brands like Pepsi and Coke. I cannot guarantee that the contents will contain sugar because our bottler is an new independent company with no proven experience. Our terms are based on the 'best effort' model, so don't blame us if you don't get what you bought. No refunds and no complaints.

Any takers?
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You will be the only willing foolish person to apply, so be my guest!
 
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