MWEB Uncapped Subscribers Feedback

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Back to normal :-)

Cruizing for a bruising.... but today my poor ol 384k has only done 2.511GB :P with 4 hours to go.
 
Lobesy said:
I made a Wireshark dump of attempting to login using this filter as according to https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711
Code: 
(tcp.srcport>=27014 && tcp.srcport<=27050) ||( tcp.dstport>=27014 && tcp.dstport<=27050) || (udp.srcport>=27000 && udp.srcport<=27030) || (udp.dstport>=27000 && udp.dstport<=27030) || udp.srcport==3478 || udp.dstport==3478 || udp.srcport==4379 || udp.dstport==4379 || udp.srcport==4380 || udp.dstport==4380
Where should I send the file?
Click to expand...

Hi Lobsey

Thanks a lot for that - will PM you my email address now :)
 
mweb very slow this morning on mu 512 line... only seem to be getting about half line speed in south jhb....anyone else having issues..
 
crazy_cat said:
mweb very slow this morning on mu 512 line... only seem to be getting about half line speed in south jhb....anyone else having issues..
Click to expand...

Hi crazy_cat

Have you done a tracert to see if there is a bottleneck somewhere? Let us know if we can assist with anything.
 
MWEB Operations said:
Hi crazy_cat

Have you done a tracert to see if there is a bottleneck somewhere? Let us know if we can assist with anything.
Click to expand...

SpeedTest results


Tracecert..

>tracert www.stackoverflow.com

Tracing route to stackoverflow.com [69.59.196.211]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 17 ms 16 ms 41-132-16-1.dsl.mweb.co.za [41.132.16.1]
3 17 ms 17 ms 18 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.169.158]
4 18 ms 17 ms 17 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 46 ms 39 ms 48 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
6 19 ms 19 ms 16 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
7 203 ms 224 ms 205 ms lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za [196.43.9.217]
8 222 ms 220 ms 219 ms ge9-16.br02.ldn01.pccwbtn.net [63.218.13.13]
9 220 ms 220 ms 227 ms 10gigabitethernet1-1.core1.lon1.he.net [195.66.224.21]
10 294 ms 287 ms 296 ms 10gigabitethernet4-4.core1.nyc4.he.net [72.52.92.241]
11 312 ms 314 ms 310 ms 10gigabitethernet1-2.core1.chi1.he.net [72.52.92.102]
12 323 ms 320 ms 321 ms 10gigabitethernet1-1.core1.mci1.he.net [72.52.92.2]
13 336 ms 359 ms 335 ms 10gigabitethernet1-1.core1.den1.he.net [72.52.92.6]
14 367 ms 398 ms 369 ms 10gigabitethernet3-4.core1.sea1.he.net [184.105.213.41]
15 371 ms 421 ms 370 ms 10gigabitethernet1-2.core1.pdx1.he.net [72.52.92.10]
16 373 ms 390 ms 372 ms peak-internet-llc.gigabitethernet2-1.core1.pdx1.he.net [216.218.147.
226]
17 375 ms 373 ms 411 ms ge-0-0-2-cvo-br1.peak.org [69.59.218.2]
18 428 ms 376 ms 373 ms ge-1-0-0-cvo-core2.peak.org [69.59.218.193]
19 372 ms 372 ms 375 ms vlan5-cvo-colo2.peak.org [69.59.218.226]
20 424 ms 374 ms 375 ms stackoverflow.com [69.59.196.211]

Trace complete.

>tracert www.google.com

Tracing route to www.l.google.com [64.233.179.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 16 ms 16 ms 41-132-16-1.dsl.mweb.co.za [41.132.16.1]
3 17 ms 28 ms 19 ms tengig-0-0-0-100.vic-ipc-2.mweb.co.za [196.22.163.206]
4 55 ms 27 ms 16 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 56 ms 52 ms 63 ms tengig-0-0-0-0-12.vic-up-1.mweb.co.za [196.22.169.241]
6 102 ms 18 ms 22 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]
7 246 ms 247 ms 333 ms pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
8 354 ms 245 ms 242 ms 195.66.226.125
9 302 ms 246 ms 268 ms 209.85.252.76
10 284 ms 270 ms 269 ms 209.85.252.45
11 394 ms 393 ms 412 ms 209.85.248.214
12 393 ms 392 ms 415 ms 64.233.174.105
13 407 ms 394 ms 395 ms cpt01s01-in-f104.1e100.net [64.233.179.104]

Trace complete.

>tracert www.microsoft.com

Tracing route to lb1.www.ms.akadns.net [207.46.19.190]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 27 ms 17 ms 41-132-16-1.dsl.mweb.co.za [41.132.16.1]
3 16 ms 16 ms 42 ms tengig-0-0-0-100.vic-ipc-2.mweb.co.za [196.22.163.206]
4 17 ms 17 ms 16 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 97 ms 53 ms 22 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
6 20 ms 18 ms 20 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
7 244 ms 246 ms 246 ms PO9-0.lon-001-access-1.interoute.net [89.202.130.181]
8 512 ms 408 ms 363 ms PO6-0.nyc-002-access-1.interoute.net [212.23.43.149]
9 313 ms 313 ms 317 ms Gi7-0.nyc-002-access-3.interoute.net [212.23.43.138]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Those results look reasonably average crazy_cat. I can't see any signs of congestion on the Telkom side, or on our hops - what sort of problems are you experiencing exactly?
 
Hmm...posting this from my phone because of timeouts. As I said.. slow speeds. Yesterday things were fine - today most sites timeout and take veeery long to load, gmail, google reader, Twitter etc
 
Hi crazy_cat

Please PM your account details and I'll get someone to call you to assist.

Kind Regards
MWEB Operations
 
MWEB Operations said:
Sorry Pooky, we're lovers not fighters :D - we could ask them nicely if you like?
Click to expand...

Please do, apparently my exchange is overloaded and that's why my latency is high.

Good news though, my latency with Mweb is the same as an Openweb UNSHAPED account and better than Afrihost!
 
Pooky said:
Please do, apparently my exchange is overloaded and that's why my latency is high.

Good news though, my latency with Mweb is the same as an Openweb UNSHAPED account and better than Afrihost!
Click to expand...

That is good news :) I'm sure we have your account details already, I'll see what can be done tomorrow to get an update on the status of your exchange.
 
Lobesy said:
Never got that email address...
Although Steam seems to be running normally now so either the issue was resolved or it's just a weekend thing?
Click to expand...

Sorry that was me being stupid with the PM system - sent now.
 
@ MWEB
This is sort of my last ditch attempt to try and get a long standing issue resolved with my ADSL line.

I have exhausted my options with the Telkom fault process, which only saw a result of my ADSL line speed dropped to 1mbps from a 4mbps line. This unfortunately has not resolved my issues and even last night at around 23h00 I could not load a simple web page due to time-outs, let alone get a speed test done. I make use of various ISP's for different needs, one of which is a 512 uncapped MWEB account (which is brilliant btw). Due to the fact that I don't only surf the internet, but have found many other uses for it, Telkom refuses to do anything to resolve the issues, which is (as with many others) caused by an overloaded UMC box.

My question then is whether MWEB can assist me in getting this issue resolved, or at least improved to some extent? If not, I will have no choice but to cancel my ADSL line and all other ISP accounts and seek one of the many wireless options out there. Any comments would be much appreciated.

Oh and sorry, I know this is a bit off topic.
 
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