MWEB Uncapped Subscribers Feedback

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Not all international connections though. Google is inaccessible; other international sites are wokring.
 
I joined MWeb +- 2 weeks ago and have been struggling with Gmail ever since ....

Edit: A Bit more info on Gmail. It loads but I cannot get into any of my mail or folders. Gchat also not loading. (I have cleared my cache on firefox, IE and Chrome)
 
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For all these free filehosting sites you should use JDownloader as your download manager. Lets you queue them up and does the "captcha" on rapidshare and megaupload for you. It resumes with a lot of those sites, I actually thought fileserve/sonic could resume with JDL seeing as I mostly download from them thesedays.. but then I don't think any have ever failed.
 
SabreWolfy said:
Not all international connections though. Google is inaccessible; other international sites are wokring.
Click to expand...

Hi SabreWolfy

We are aware of the problems you are encountering with Google and are busy investigating, please provide me with tracert results to Google as this will assist with our investigation.

Kind regards
MWEB Operations
 
MWEB Operations said:
Hi SabreWolfy

We are aware of the problems you are encountering with Google and are busy investigating, please provide me with tracert results to Google as this will assist with our investigation.

Kind regards
MWEB Operations
Click to expand...

Having the same problem.

Tracert said:
C:\Windows\System32>tracert google.co.za

Tracing route to google.co.za [209.85.227.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms <censored> [192.168.1.1]
2 145 ms 177 ms 179 ms 41-132-28-1.dsl.mweb.co.za [41.132.28.1]
3 31 ms 88 ms 108 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 199 ms 178 ms 107 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 242 ms 214 ms 179 ms tengig-0-0-0-0-12.vic-up-2.mweb.co.za [196.22.16
9.242]
6 209 ms 108 ms 178 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]

7 456 ms 463 ms 499 ms 196.22.175.210
8 388 ms 534 ms 464 ms 195.66.226.125
9 468 ms 498 ms 356 ms 209.85.255.175
10 658 ms 677 ms 641 ms 66.249.95.173
11 761 ms 712 ms 603 ms 209.85.251.231
12 629 ms 499 ms 428 ms 209.85.243.97
13 476 ms 394 ms 286 ms wy-in-f106.1e100.net [209.85.227.106]

Trace complete.
Click to expand...

Can't access most web-sites now however. Using the IP I can still access google however. Got the ip with:
ping google.co.za

Gives me: http://209.85.227.106/

Your DNS server is messing up somewhere, looks to me.
 
WTF MWEB... no google?!! no youtube?!! and speeds that move slower than a corpse!

Disgusted!

M
 
Ok I've got it back up using OpenDNS, definitely a DNS problem on the MWeb network.

For those who want internet use the 2 following DNS servers:
208.67.222.222
208.67.220.220

Switch back when the problem is resolved.
 
Something died on MWeb's Cape Town routing at 4pm, if the CINX traffic graph is anything to go by:
http://stats.cinx.net.za/

I also can't access the TENET-SEACOM graph which is hosted locally:
http://monitor.net.tenet.ac.za/cacti/graph_view.php?action=tree&tree_id=6&leaf_id=874

Edit: TENET graph seems to be working at 18h15, but routing is going via JINX now.

Something is broken, CINX traffic should be 5 hops maximum, and not go from CT to Jhb:
Code: 
Tracing route to tenet.cinx.net.za [198.32.214.33]
over a maximum of 30 hops:

   1   <10 ms   <10 ms   <10 ms  home.gateway [192.168.1.254]
   2     6 ms     7 ms     7 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
   3     8 ms     9 ms     8 ms  196-28-178-166.adsl.mweb.co.za [196.28.178.166]
   4     8 ms     8 ms     7 ms  196-28-179-11.adsl.mweb.co.za [196.28.179.11]
   5    11 ms    10 ms    10 ms  196-28-178-97.adsl.mweb.co.za [196.28.178.97]
   6   108 ms   106 ms   102 ms  gig-0-0-2.vic-hscore-3.mweb.co.za [196.22.169.49]
   7    85 ms    85 ms    87 ms  196.22.169.61
   8  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  reports: Destination net unreachable.

Trace complete.

Edit: Its not a DNS error AFAIK.
 
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seriously i don't know what you guys are doing, but gmail, google and youtube is working fine for me from GP/PTA. must be area related...

Rouxenator said:
Hi MWEB Operations

Please let me know what you guys are doing about your cache servers caching broken files. I have given MWEB a lot of praise over the last few months so I would not suggest that you ignore me. You never know when that praise turns into something else... especially with a loose cannon like me.

I have two more cache fails for you to fix :

Link URL : http://www.filesonic.com/file/r000216945/30258733/AlexD_-_Tag_und_Nacht_neu_-_SMOKING.avi.part3.rar
Download URL : http://s36.filesonic.com/download/3...268d/125242d8df736f2f1c967451a491005084212b80
Filename : AlexD_-_Tag_und_Nacht_neu_-_SMOKING.avi.part3.rar
Expected byte count : 190,549,216
Fail byte count : 75,654,615

Link URL : http://ul.to/umepu0
File name : Alexl.part3.rar
Fail size : 21.3MB
Expected size : 184MB

Quick quick, I want answers post haste, quid pro quo, status quo and all that nonsense too.
Click to expand...

going to try them right now.

ra5myh.jpg



:edit
it download fine without any issues without using a download manager, don't you have any examples that is not around 1gig ? i suppose you did download all 3 parts and not just part 3, trying to unzip that...

:edit
just to make sure we are looking at the same files here, i've searched for the one and got at a Hot Bdsm Collection link site, is that correct ?
 
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Pr⊕phet said:
seriously i don't know what you guys are doing, but gmail, google and youtube is working fine for me from GP/PTA. must be area related...
Click to expand...

No it is DNS related. If you don't know networks it is complicated to explain but in short the problem isn't the network going down. A real world analogy would be that the roads are fine but you cannot understand an address. The network is working but it cannot resolve the name (eg. google.com) to the IP address.

As I said, using OpenDNS everything is back to normal. Some areas may be unaffected and some people may have different DNS settings, some people may have cached hosts, etc. There are so many reasons why your internet could still work, however the network isn't down.
 
Gnome said:
No it is DNS related. If you don't know networks it is complicated to explain but in short the problem isn't the network going down. A real world analogy would be that the roads are fine but you cannot understand an address. The network is working but it cannot resolve the name (eg. google.com) to the IP address.

As I said, using OpenDNS everything is back to normal. Some areas may be unaffected and some people may have different DNS settings, some people may have cached hosts, etc. There are so many reasons why your internet could still work, however the network isn't down.
Click to expand...

wel i'm using 3 dns servers at the moment. 1) mweb, 2) google primary and 3) google secondary.
 
Sorry, the problem (in CT anyway) has nothing to do with DNS! (BTW: I do know how DNS works...)

One of MWeb's links to CINX is broken, and traffic is now being routed via JINX:
Code: 
Tracing route to tenet.cinx.net.za [198.32.214.33]
over a maximum of 30 hops:

   1   <10 ms     1 ms   <10 ms  home.gateway [192.168.1.254]
   2     7 ms     6 ms     6 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
   3     8 ms     9 ms     8 ms  196-28-178-166.adsl.mweb.co.za [196.28.178.166]
   4     8 ms     8 ms     8 ms  196-28-179-11.adsl.mweb.co.za [196.28.179.11]
   5    11 ms     9 ms     9 ms  196-28-178-97.adsl.mweb.co.za [196.28.178.97]
   6    92 ms    94 ms    94 ms  gig-0-0-2.vic-hscore-3.mweb.co.za [196.22.169.49]
   7    61 ms    60 ms    65 ms  196.22.169.61
   8    44 ms    47 ms    53 ms  tengig-0-0-0-0-11.vic-up-2.mweb.co.za [196.22.169.226]
   9    47 ms    49 ms    50 ms  jx2621-1-S1-AP.mweb.net [196.22.163.5]
  10    32 ms    33 ms    34 ms  tenet.jinx.net.za [198.32.142.33]
  11    34 ms    34 ms    34 ms  tenet.cinx.net.za [198.32.214.33]

Trace complete.

The IP address is the same 198.32.214.33, but the routing has changed...

Edit: There is a gap in the TENET graph of SEACOM traffic, indicating that the break was probably on the TENET side of CINX. This break could have affected TENET traffic between Jhb and CT. I'm guessing, but Google may be cached on TENET, which would explain why MWeb (local) DNS users would fail...
http://monitor.net.tenet.ac.za/cacti/graph_view.php?action=tree&tree_id=6&leaf_id=874
 
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Pr⊕phet said:
wel i'm using 3 dns servers at the moment. 1) mweb, 2) google primary and 3) google secondary.
Click to expand...

Could be why yours is working. As I said, mine is working using OpenDNS whereas it did not using MWeb DNS.

Gordon_R said:
Sorry, the problem (in CT anyway) has nothing to do with DNS! (BTW: I do know how DNS works...)
Click to expand...

Weird, solved the problem here. So using the Google IP ( http://209.85.227.106/ ) directly you get no result?

My gmail, youtube, google everything works now btw. I've viewed a video or two and I'm currently using gmail, sending emails and chatting.
 
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anyone else getting like a 2 minute drop in connection every five minutes??
come on mweb, this is bulloxs
 
MWEB Operations said:
Hi SabreWolfy

We are aware of the problems you are encountering with Google and are busy investigating, please provide me with tracert results to Google as this will assist with our investigation.

Kind regards
MWEB Operations
Click to expand...

Thanks, but it's working again :) Absolutely terrifying not having access to Google. I couldn't use the 'net :)
 
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