MWEB Uncapped Subscribers Feedback

[Swoosh]

WTF????? You don't give me full speed then you send me emails like this?

 

[medicnick83]

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations

Oh shyte!
I better stop my downloads - wouldn't want to kill this AMAZING MWEB NETWORK with my BURDEN of 10KB/s!!!!

 

[Swoosh]

Oh shyte!
I better stop my downloads - wouldn't want to kill this AMAZING MWEB NETWORK with my BURDEN of 10KB/s!!!!

Haha. You better gdiza. The network is going to fail if you pressure it with your 10KB/s.

Don't like people threatening me!!!

 

[vaalpens]

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations

Wow Will/Mwebguy
if i need to download a 12gb file i should stop/start/stop/start/stop/start it every 30 minutes or whatsup with this?
i can understand if im download at HIGH speed for 5 days onward it would be an issue?
can we please get some CLARITY on the abuse?

what happens if i go on leave and decide to buy 5 games on steam and need to download everything, at average 8gb a game?

cause currently your rules say, "hi, please dont drive fast on the highway" but the highway doesnt have any speed limit signs up ?

*edit :
I understand you cant have 100% of your client base constantly downloading, that makes sense, but play ball here, and be open of what is high etc, chat to the client ,tell him, hey, please slow down.

*free the web*

 

[gregmcc]

I stand corrected - the speeds have no dropped to a AMAZING 10KB/s!

Ahhh man!!!! Not again

Haha. You better gdiza. The network is going to fail if you pressure it with your 10KB/s.

Don't like people threatening me!!!

What type of traffic were you downloading? nntp/http/p2p? Were you using non standard ports?

 

[Swoosh]

Wow Will/Mwebguy
if i need to download a 12gb file i should stop/start/stop/start/stop/start it every 30 minutes or whatsup with this?
i can understand if im download at HIGH speed for 5 days onward it would be an issue?
can we please get some CLARITY on the abuse?

what happens if i go on leave and decide to buy 5 games on steam and need to download everything, at average 8gb a game?

cause currently your rules say, "hi, please dont drive fast on the highway" but the highway doesnt have any speed limit signs up ?

If you download a 1MB pdf, make sure you don't use multiple threads. And set your schedule to stop/start/stop/start every 5 minutes. The network may just crash!

 

[vaalpens]

If you download a 1MB pdf, make sure you don't use multiple threads. And set your schedule to stop/start/stop/start every 5 minutes. The network may just crash!

if im not allowed to open 100+ (thumbsuck figure, not actuall tcp sessions etc) connections my contract should state that specifically
and not just say "high"

because my high is 10 downloads with 10 threads each,
but ms daisy from the flower shop will think high means facebook+gmail+skype

 

[Swoosh]

if im not allowed to open 100+ (thumbsuck figure, not actuall tcp sessions etc) connections my contract should state that specifically
and not just say "high"

because my high is 10 downloads with 10 threads each,
but ms daisy from the flower shop will think high means facebook+gmail+skype

Maybe they need to redo the T&Cs on their uncapped product. Maybe I don't understand the term "UNCAPPED".

 

[MWEBHelp]

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations

Hi Swoosh

Would you mind please dropping a Pm with your details so that I may investigate this for you.

Kind regards,
MWEB Guy

 

[Swoosh]

Hi Swoosh

Would you mind please dropping a Pm with your details so that I may investigate this for you.

Kind regards,
MWEB Guy

I've given you my details. So maybe you or Will can give us an overview of:

- What does Mweb see as Abuse
- Describe the term "UNCAPPED"
- If you are on a 4mbps line, must you treat it as a 384k line?

Please... let us hear...

 

[Swoosh]

This is the selling point:

ADSL: Uncapped

Use as much data as you like (Subject to our Acceptable Use Policy)
Always-on internet access
Phone and surf the web at the same time
Pay a fixed monthly price
Ideal for video calling, downloads and running a small office

 

[zoltain73]

MWEB ACCEPTABLE USE POLICY
"Connectivity Services
We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage".

• Please inform us what the restrictions will be on uncapped, since I cannot find a document anywhere that states that we are restricted, i.e. 1gb a day, 100gb a month or whatever the restriction may be,
• What is acceptable usage of the service?
• How do you impose the terms and conditions of acceptable usage, will it be accross the board the same to all users on the uncapped package?
• We need a CLEAR indication what is regarded as acceptable usage of your uncapped data, since I don't want to be stressed out every time I need to download a significant data size file from the internet.
• What is regarded as repeated instances of prolonged download sessions, daily, every second day, once a week?

 

[SabreWolfy]

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations

I've given you my details. So maybe you or Will can give us an overview of:

- What does Mweb see as Abuse
- Describe the term "UNCAPPED"
- If you are on a 4mbps line, must you treat it as a 384k line?

Please... let us hear...

This is the selling point:

ADSL: Uncapped

Use as much data as you like (Subject to our Acceptable Use Policy)
Always-on internet access
Phone and surf the web at the same time
Pay a fixed monthly price
Ideal for video calling, downloads and running a small office

Fixed. Discussed at length again and again in this thread. Search. Don't bypass the shaping. Reread the email from MWEB.

What/how are you downloading/using your line? Maybe MWEB made a mistake? Give us some details ...

 

[gregmcc]

If you dont try and bypass shaping then your fine - you can download as much as you want. The shaping will stop you from abusing your account. Its if you try and bypass their shaping.

 

[SabreWolfy]

If you dont try and bypass shaping then your fine - you can download as much as you want. The shaping will stop you from abusing your account. Its if you try and bypass their shaping.

Agreed -- that's my understanding. Usage patterns are examined over a period of time. Prolonged usage which is in contravention of the AUP will result in the warning.

 

[zoltain73]

If you dont try and bypass shaping then your fine - you can download as much as you want. The shaping will stop you from abusing your account. Its if you try and bypass their shaping.

How would you bypass their shaping? I am an attorney not an IT expert, will it be done intentionally or can it be done by mistake?

 

[avert]

tunneling over ssh or vpn

cant really do it by mistake

 

[vaalpens]

MWEB ACCEPTABLE USE POLICY
"Connectivity Services
We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage".

• Please inform us what the restrictions will be on uncapped, since I cannot find a document anywhere that states that we are restricted, i.e. 1gb a day, 100gb a month or whatever the restriction may be,
• What is acceptable usage of the service?
• How do you impose the terms and conditions of acceptable usage, will it be accross the board the same to all users on the uncapped package?
• We need a CLEAR indication what is regarded as acceptable usage of your uncapped data, since I don't want to be stressed out every time I need to download a significant data size file from the internet.
• What is regarded as repeated instances of prolonged download sessions, daily, every second day, once a week?

+1

 

[gregmcc]

How would you bypass their shaping? I am an attorney not an IT expert, will it be done intentionally or can it be done by mistake?

Intentionally. If you for instance download NNTP, some providers allow you to download NNTP over SSL, or NNTP over HTTP, similarly with other protocols, HTTP over FTP, any thing over VPN/SSH etc etc. You are intentionally trying to trick the shaper to bypass shaping.

Most shapers now work on the destination as well as the port so if you download via any port to news.astraweb.com you will be shaped.

 

[SabreWolfy]

How would you bypass their shaping? I am an attorney not an IT expert, will it be done intentionally or can it be done by mistake?

It requires deliberate and targeted effort. Non-IT-experts and general users will not be able to accidentally stumble into a situation where they are actively bypassing shaping for days on end

Running torrents or other downloads over a VPN or through an SSH tunnel at line speed hour after hour, day after day, will probably get you a warning letter if you are using a shaped account.