MWEB Uncapped Subscribers Feedback

Status
Not open for further replies.
SabreWolfy said:
What is the price difference? How is OpenWeb able to offer (and charge for) a shaped service which, it seems, is actually unshaped? :confused:
Click to expand...

It's not apparently "unshaped" it's just that they do not shape the service down to 56K standards when the network cannot handle the congestion due to a lack of capacity or an extremely bad contention ratio. Tel me are you casually working for Mweb? :)
 
SabreWolfy said:
What is the price difference? How is OpenWeb able to offer (and charge for) a shaped service which, it seems, is actually unshaped? :confused:
Click to expand...

About 150 odd bucks, somewhere there. O don't think it is unshaped bud, it is shaped. For instance news server only runs at 60 odd k in the day and full speed at night.

The way mweb shape it seems they shape the whole internet, for instance with mweb if i had a download http going at say 120 i could not surf. They also seemed to shape my entire account, so during the day i could never get more than 100-120.

The shaping is far more relaxed than mwebs, mweb shape everything. Trouble with mweb is i don't mind the shaping in the day but i cannot handle having a 4 meg line with a 4 meg uncapped account and i only go at 1 meg, i may as well be on 1 meg then. Something changed with mweb in the last 2 months and they shape the entire line it seems now.
 
Qwikslver said:
My new GOLD account is awesome. Better than MWEB was even when they just started.
Dude. It's a super cheap uncapped account consumer account. Of course there will be restrictions. If you wanna download without warnings move to GOLD like Killadoob and I :D
Click to expand...

Of course, but it is tiring if someone can't seem to let go like lounger and have to constantly popup from the lamelounge to spew his intestines over the provider. There's no problem to give us feed back on the product which I do appreciate since I am eyeing the product over my current uncapped solution.

Maybe start a con and pro thread where you and killaboob can clearly list what has not happened and what is happing now between old and your gold accounts for a nice comparison :)
 
I agree with you prophet but personally i believe mweb sucked us in and then killed it :D.

So if mweb agree to refund my money for this month i will stop bleeting on about it. If not well there is another 25 odd days to go :D. So pucker up.

They cannot offer me a service yet they want my money. FFS paying 600 bucks a month for a 1 meg line is totally Fking wrong. Throttle and shape all the pirate stuff but let me have a 4 meg line for surfing at least. Why shape that as well?
 
killadoob said:
I agree with you prophet but personally i believe mweb sucked us in and then killed it :D.

So if mweb agree to refund my money for this month i will stop bleeting on about it. If not well there is another 25 odd days to go :D. So pucker up.

They cannot offer me a service yet they want my money. FFS paying 600 bucks a month for a 1 meg line is totally Fking wrong. Throttle and shape all the pirate stuff but let me have a 4 meg line for surfing at least. Why shape that as well?
Click to expand...

I hated that with MWEB. If if I limited my downloading to 100k I still couldn't browse or game properly. It was like the whole line got throttled. I must say though. Even just normal browsing feels "smoother and faster" on GOLD.
 
My HTTP does not want to go above 28kb/s but when it hits 28kb/s all pings time out and i cannot browse. Clearly they are shaping the whole line down otherwise i would still be able to ping sites while downloading at 28kb/s. Mweb got an answer for this or just gonna shrug it off.

You see what Mweb does is they dont look at the issues, they just wait till all the customers that complain finally leave. Less complaints are not because there are less problems, only that there are less customers complaining, either because they do not know how, have left mweb or just gave up. To the public, there are still allot of issues, people just stop complaining after awhile or leave mweb. That is why we see a bit less complaints. I still believe in 2 weeks we will have a "happpppppy 1000 page" thread of mweb complaints.
 
Wow, 270KB/s on torrents vs. 65KB/s on my favourite /premium/ usenet server... I never thought the day would come when I would use torrents over news servers. :cry:
 
Bah, another night of slow steam downloads.

Gosh JHB node is doing 50KB/s. lol...
 
Last edited:
Best alternative to MWEB?

I was happy with my all-inclusive 384kbps capped MWEB account and moved to uncapped as soon as it was available. During April 2010 I experienced a strange problem with stalling MP3 downloads which would not resume. All other Internet usage was fine (browsing, email, other downloads). I went through all the troubleshooting steps. The problem would occur on different machines, under different OSs, using different downloading programs, using different routers, etc. The source server/website was fine because I could download elsewhere. The only constant was my line. Eventually MWEB got Telkom to move my line to a different port on the DSLAM. This solved it.

For the last few weeks I've been experiencing exactly the same problem. I've contacted MWEB on these forums and a technical support person has called me a few times. We've tried all the standard troubleshooting steps again. I tried a different/test MWEB uncapped shaped account. No difference. My uncapped (shaped) account has been temporarily changed to an unshaped account. No difference. Will@MWEB has been assisting me with this as well, but the problem persists. My router is locked to MWEB, but I've requested (again) the unlock firmware.

If I can't solve this problem, I'm going to have to change ISPs. I regularly download MP3 podcasts and if only half of them download successfully, it's pointless to stay with the same ISP. The problematic files download successfully on another MWEB account elsewhere, so possibly I need a trial account with another ISP to test on my line. MWEB was supposed to be arranging this for me, but until I can get my router unlocked, I can't try any other ISP accounts on this line. I guess everyone here would recommend OpenWeb as the best alternative?
 
SabreWolfy said:
I was happy with my all-inclusive 384kbps capped MWEB account and moved to uncapped as soon as it was available. During April 2010 I experienced a strange problem with stalling MP3 downloads which would not resume. All other Internet usage was fine (browsing, email, other downloads). I went through all the troubleshooting steps. The problem would occur on different machines, under different OSs, using different downloading programs, using different routers, etc. The source server/website was fine because I could download elsewhere. The only constant was my line. Eventually MWEB got Telkom to move my line to a different port on the DSLAM. This solved it.

For the last few weeks I've been experiencing exactly the same problem. I've contacted MWEB on these forums and a technical support person has called me a few times. We've tried all the standard troubleshooting steps again. I tried a different/test MWEB uncapped shaped account. No difference. My uncapped (shaped) account has been temporarily changed to an unshaped account. No difference. Will@MWEB has been assisting me with this as well, but the problem persists. My router is locked to MWEB, but I've requested (again) the unlock firmware.

If I can't solve this problem, I'm going to have to change ISPs. I regularly download MP3 podcasts and if only half of them download successfully, it's pointless to stay with the same ISP. The problematic files download successfully on another MWEB account elsewhere, so possibly I need a trial account with another ISP to test on my line. MWEB was supposed to be arranging this for me, but until I can get my router unlocked, I can't try any other ISP accounts on this line. I guess everyone here would recommend OpenWeb as the best alternative?
Click to expand...

that be true.
 
Surely you can just buy another router dude.

I have seen them as low as 500 smackers. I would say try openweb for sure if mweb is not working for you. With a locked a router what do you do when seacom goes down though? Sit with no internet? If mweb have issues you sound totally screwed with that locked router.
 
i tried unlock my billion 7300 or 7400 cant remember it know, same one will uses, was in contact with billion rep on the forums also, just cant seem to unlock mine :(

sad thing its very good router it even support half bridge mode :(

sabre you are using a download manager for those mps3 right?
 
roligov said:
Nope I wasn't using VPN because this would be bypassing their shaping which I don't wan't to do. I'm happy for them to shape me. I mainly use direct http downloads and newsgroup downloads (Didn't know about SSL not being allowed). Not sure what my speeds are like when I go to work, but according to the download stats, it looks like I was getting "near account speeds", I have a 6MB line. Why they not shaping me is up to them, maybe I should email abuse@mweb and ask why they not. Also with the SSL thing, why not shape at the source (aka the user account)?
Click to expand...

The problem with SSL is that it disguises the packets ( not intentionaly , it is a side effect of the security process ) so basically Mweb would allow SSL traffic priority and no restriction. Maybe tell the abuse guys you didn't realise about ssl and if they can leave the account for one month and monitor to show your good faith about staying within the shaping policy.
 
hereticangel said:
i tried unlock my billion 7300 or 7400 cant remember it know, same one will uses, was in contact with billion rep on the forums also, just cant seem to unlock mine :(

sad thing its very good router it even support half bridge mode :(

sabre you are using a download manager for those mps3 right?
Click to expand...

I've tried downloading with iTunes (where I first noticed the problem), wget (in Windows and Linux) and FDM in Windows. I've tried from Linux machines (ethernet), a Windows XP machine (ethernet), a Windows Vista laptop (wifi) and my cell-phone (wifi). The pods (MP3s) are all from different websites. Some download fine (at line speed over HTTP). Others stall at some point and don't resume. Others don't even start. I've sent a WireShark TCP packet capture log to MWEB at the exact point where one doesn't start downloading. The log has something about non-HTTP packets, but I don't know enough about TCP to know what it all means. From one website, some pods will work, some won't. When I say they won't resume, I mean that the downloading program establishes a connection and that's it -- there's no throughput and (usually) no time-out. All the pods which don't download on my line download fine from a capped MWEB account elsewhere and/or a machine on the TENET network elsewhere.
 
Last edited:
killadoob said:
Surely you can just buy another router dude.

I have seen them as low as 500 smackers. I would say try openweb for sure if mweb is not working for you. With a locked a router what do you do when seacom goes down though? Sit with no internet? If mweb have issues you sound totally screwed with that locked router.
Click to expand...

Yeah, but I don't want to spend R500 if I don't have to :) I've had the router for years. When SEACOM/MWEB goes down I'm offline, so it's about time I got it unlocked.
 
SabreWolfy said:
I've tried downloading with iTunes (where I first noticed the problem), wget (in Windows and Linux) and FDM in Windows. I've tried from Linux machines, a Windows XP machine, a Windows Vista machine and my cell-phone over ethernet and wifi. The pods (MP3s) are all from different websites. Some download fine (at line speed over HTTP). Others stall at some point and don't resume. Others don't even start. I've sent a WireShark TCP packet capture log to MWEB at the exact point where one doesn't start downloading. The log has something about non-HTTP packets, but I don't know enough about TCP to know what it all means. From one website, some pods will work, some won't. When I say they won't resume, I mean that the downloading program establishes a connection and that's it -- there's no throughput and (usually) no time-out.
Click to expand...

just weird :/

should be able to resume with fdm, damn apple breaking stuff!!
 
hereticangel said:
just weird :/

should be able to resume with fdm, damn apple breaking stuff!!
Click to expand...

Even if I start the download with wget, then using wget -c (continue) after the stall doesn't work. But another podcast from the same site will download successfully.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X