MWEB Uncapped Subscribers Feedback

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This looks very suspicious to me...

image-F73B_4E132DCA.jpg


Random spikes otherwise its a constant 80KB/s on my line.

Speedtest still gives me line speed.
 
vaalpens said:
im paying for a 4mb adsl account
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You're actually paying for an 'up-to'-4Mbps, uncapped (shaped) account. It turns out that knowing the implications of this, actually nullifies the rest of your post... but I can't resist breaking that down so you know exactly what I mean -
vaalpens said:
i dont want to sit and watch a game update 1gb at 40KB/s while a few other isp accounts on my line are patching at near line speeds...
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Since when did you think you were on an unshaped, uncontended service? Quite an assumption given the fee you're paying for an uncapped service in a country like this. See above - You get what you pay for.
vaalpens said:
if someone is paying more than R1k for internet a month, (line rent everything) then they shouldnt need to sit and do troubleshooting, ping and tracerts and tcppings etc themselves....
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There's no need to do tracerts and stuff if you know you're probably not going to be maxing your line capacity with an Mweb Uncapped 4Mbps shaped service? Furthermore, how does the money you pay to Telkom for your 4Mbps line have any bearing on Mweb's service to you? Again, See above.
vaalpens said:
Do i forward the bill for having to buy a prepaid account yet again to [email protected]? or can we work together and fix this issue?
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There is no issue if you're getting the very service you expected when signing up. Did you read the Terms and conditions? There's nothing to fix, nor anything to refund, if you're getting the service you agreed to pay for. If you aren't happy with the service, fair enough: complain about it, but not in this way. Alternatively, take your money elsewhere and try another ISP?
vaalpens said:
yes i know its shape, yes i know its dynamic bla bla bla, so please no copy and paste replies...
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Then what are you ranting about? Why are you wasting the Mweb rep's time on this forum? If anything they ought to bill you for their time in having to respond to this generic complaint of which surely every mweb uncapped customer should be aware about by now?
 
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Hi MWG, I'm having extreme problems with youtube.... It seems to load the first few seconds of a clip, and then just sit for ages before buffering 1 movie second, every 15-20 seconds. I've tried this with clips I've already watched and know streamed properly.

Can you help me out?
 
PhreeMe said:
Hi MWG, I'm having extreme problems with youtube.... It seems to load the first few seconds of a clip, and then just sit for ages before buffering 1 movie second, every 15-20 seconds. I've tried this with clips I've already watched and know streamed properly.

Can you help me out?
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Hi PhreeMe,

I have changed a setting on your account, changing the access from 'protected' to 'normal'. This can be changed back again. Please test and keep me informed.

Regards,
MWEB Guy
 
MWEB Guy said:
Hi PhreeMe,

I have changed a setting on your account, changing the access from 'protected' to 'normal'. This can be changed back again. Please test and keep me informed.

Regards,
MWEB Guy
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How does opening restricted incoming ports improve YouTube performance?
 
Hey fragtion.

How about when a person signed up for a service, continued to pay for it and it was on a great level for a year, then they change stuff and for the past few months it has been much worse?
Also second question, how long have you been working or have stakes in Mweb?

One more comment: Get out of this thread if you have nothing to say with regards to feedback on the product, this is what this thread is for. All you are doing is quoting people who are having issues and you probably feel real smart, shame I guess its a bit pathetic but okay.

To sum up: STFU kid.
 
MWEB Guy said:
Hi PhreeMe,

I have changed a setting on your account, changing the access from 'protected' to 'normal'. This can be changed back again. Please test and keep me informed.

Regards,
MWEB Guy
Click to expand...

Seems to be working fine now :)

Thanks for that!
 
fragtion said:
You're actually paying for an 'up-to'-4Mbps, uncapped (shaped) account. It turns out that knowing the implications of this, actually nullifies the rest of your post... but I can't resist breaking that down so you know exactly what I mean -

Since when did you think you were on an unshaped, uncontended service? Quite an assumption given the fee you're paying for an uncapped service in a country like this. See above - You get what you pay for.

There's no need to do tracerts and stuff if you know you're probably not going to be maxing your line capacity with an Mweb Uncapped 4Mbps shaped service? Furthermore, how does the money you pay to Telkom for your 4Mbps line have any bearing on Mweb's service to you? Again, See above.

There is no issue if you're getting the very service you expected when signing up. Did you read the Terms and conditions? There's nothing to fix, nor anything to refund, if you're getting the service you agreed to pay for. If you aren't happy with the service, fair enough: complain about it, but not in this way. Alternatively, take your money elsewhere and try another ISP?

Then what are you ranting about? Why are you wasting the Mweb rep's time on this forum? If anything they ought to bill you for their time in having to respond to this generic complaint of which surely every mweb uncapped customer should be aware about by now?
Click to expand...

He says it well.

Sillicur said:
Hey fragtion.

How about when a person signed up for a service, continued to pay for it and it was on a great level for a year, then they change stuff and for the past few months it has been much worse?
Also second question, how long have you been working or have stakes in Mweb?

One more comment: Get out of this thread if you have nothing to say with regards to feedback on the product, this is what this thread is for. All you are doing is quoting people who are having issues and you probably feel real smart, shame I guess its a bit pathetic but okay.

To sum up: STFU kid.
Click to expand...

MWEB's performance went down in the last few months. That's the issue. People get accustomed to a certain level of performance.
 
Im also having speed issues. Even 360p vides are buffering on my 4meg line. The rest seems to be fine.
 
MWEB Guy said:
Hi copacetic,

Are you still experiencing speeds issues? Is it with downloads, normal browsing, local or international?

Regards,
MWEB Guy
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Just normal browsing (local + int), it's working now, but was up and down for the last two hours or so.

So slow it would take minutes to load a page.

Seems okay now, will keep you updated.
 
Over the past few days my newgroup speeds have been terrible. Am I missing something?
 
fragtion said:
You're actually paying for an 'up-to'-4Mbps, uncapped (shaped) account. It turns out that knowing the implications of this, actually nullifies the rest of your post... but I can't resist breaking that down so you know exactly what I mean -

Since when did you think you were on an unshaped, uncontended service? Quite an assumption given the fee you're paying for an uncapped service in a country like this. See above - You get what you pay for.

There's no need to do tracerts and stuff if you know you're probably not going to be maxing your line capacity with an Mweb Uncapped 4Mbps shaped service? Furthermore, how does the money you pay to Telkom for your 4Mbps line have any bearing on Mweb's service to you? Again, See above.

There is no issue if you're getting the very service you expected when signing up. Did you read the Terms and conditions? There's nothing to fix, nor anything to refund, if you're getting the service you agreed to pay for. If you aren't happy with the service, fair enough: complain about it, but not in this way. Alternatively, take your money elsewhere and try another ISP?

Then what are you ranting about? Why are you wasting the Mweb rep's time on this forum? If anything they ought to bill you for their time in having to respond to this generic complaint of which surely every mweb uncapped customer should be aware about by now?
Click to expand...

Let me get this straight: If I were an ISP, I can advertise a line speed at 100Mbps and simply say "shaped" and then deliver whatever speed I actually want? Are you for real or is it that you just simply don't understand what service is?

I'd like to add here that I'm a great supporter of Mweb and have been for a very long time. I really can't stand it when people bash them for no reason since they're the ones that have made uncapped broadband really affordable. On the other hand, when I read comments like the one I've quoted, I tend to even more annoyed...
 
hammell said:
Over the past few days my newgroup speeds have been terrible. Am I missing something?
Click to expand...

check list .

using mweb news server?

dns is on automatic?

using sabnz? ( if no get sabnz now!!)

is the data cached? very big files is normally not cached.
 
I'm also experiencing far worse than usual HTTP speeds and struggle to watch youtube videos whereas before it was a breeze. Anyone else also noticed this?
 
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