MWEB Uncapped Subscribers Feedback

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MWEB Guy said:
Evening Craig, please provide me more detail; as per our record there has only been one router disconnection today and you have managed 194gig of data already for the month of July on a shaped 4 meg account.
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Isn't that blatant violation of a users privacy blurting out someones usage like that?.......
 
Ok, so I was phoned by Mweb this morning stating they have emailed me the "test account" details to test if there is any improvement of performance on it than my own Mweb account. I tried to log onto it now, seeing as this is when my troubles usually are at a high, but got this (Mweb hosted landing page):


Invalid Username or Password ERROR 601
You have entered an Incorrect Username or Password for your Internet connection.

Please check your login details and try again.

If you cannot remember your password and would like us to change it for you, simply fax us a completed password request form along with a copy of your ID, or a company letterhead if this is your Company's email address, to 021 596 8388 and we will send you a new, temporary password for that username.We'll also provide you with instructions so you can change it online to a password of your choice.
 
Hi Gimaru,

Please advise if the issue still persist or if you were able to get connected.
If so, please let me know and I will look into this for you.

Kind regards,
MWEB Guy
 
Hi Gimaru,

I see that a technician has since contacted you.
Could you please confirm if you are able to connect now.

Kind regards,
MWEB Guy
 
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John_Mongrel said:
Hey Mweb Guy,

I'm having problems the last few weeks on our 4mbps account. Youtube videos won't load properly, downloads are extremely slow (even http - 30/40kbps).

Just did Speedtest and found this: http://www.speedtest.net/result/1393729864.png

Is this due to the Seacom maintenance? Fortunately browsing is okay for now.
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Hi,

Are you only experiencing this issue on youtube video's?
Have you tried another video streaming site and are the results similar?

Also please try to do the MWEB speedtest to compare results.

Kind regards,
MWEB Guy
 
John_Mongrel said:
Hey Mweb Guy,

I'm having problems the last few weeks on our 4mbps account. Youtube videos won't load properly, downloads are extremely slow (even http - 30/40kbps).

Just did Speedtest and found this: http://www.speedtest.net/result/1393729864.png

Is this due to the Seacom maintenance? Fortunately browsing is okay for now.
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Switch to another ISP whilst you're still sane. I did and I've never been happier.
 
MWEB Guy said:
Hi Chris_H,

Please advise if this issue occurs only certain times during the day or all day.
If so, between what time during the day is it problematic.

Kind Regards,
MWEB Guy
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Hi, I've just tested justin.tv (13:20) and it's much better currently than the last couple of days in the evening. I usally watch youtube and justin.tv between 22:00 and midnight before I go to sleep. Will let you know how it is tonight.
 
Chris_H said:
Hi, I've just tested justin.tv (13:20) and it's much better currently than the last couple of days in the evening. I usally watch youtube and justin.tv between 22:00 and midnight before I go to sleep. Will let you know how it is tonight.
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Hi Chris_H,

Thank you for the feedback.
Please keep me updated on the progress.

Kind regards,
MWEB Guy
 
MWEB Guy said:
Hi,

Are you only experiencing this issue on youtube video's?
Have you tried another video streaming site and are the results similar?

Also please try to do the MWEB speedtest to compare results.

Kind regards,
MWEB Guy
Click to expand...

It's not just on Youtube or videos - downloads are almost as bad as it was on my 384kbps line.

I've tried the Mweb speed test as well and it managed to go up to 2.01 mbps. Then I tried Speedtest.net again and the result was almost worst than the first test (0.9 mbps).

But don't worry about it - it's probably just wonky today.
 
Speed test show I'm getting about 97% of what I'm use to. But since yesterday is has been slow going for me. SEACOM?

1393895954.png
 
@MWEB: Why am I getting "spam" email from MWEB now? Something today about some security company wanting to communicate with me via MWEB and I must select to ACCEPT it I want to receive emails from this. It's not STRICTLY spam, but I think it's quite a poor show for MWEB to be doing this. And under the banner of MWEB Business.

Also, the email quoted in the message and the email address the message was sent to is NOT my MWEB email address -- it's one of my alternate ones (did I give it to MWEB somewhere?).

from Jasper Security Administrators cc [email protected]
reply-to [email protected]

Good day,

Jasper Security Administrators cc would like to send you e-mail communications through the MWEB Business mCentre Bulk Internet Messaging system. MWEB Business is committed to ensuring that your privacy is respected, and as such we would like you to confirm your acceptance of this communication.

Please note that you can opt out of the e-mail communications at any time by clicking on the unsubscribe link at the bottom of the e-mails from Jasper Security Administrators cc.

Please click on the link below:

[Accept] e-mail communication from Jasper Security Administrators cc

By clicking accept, you authorise the MWEB Business mCentre system to send e-mails to XXX@YYY on behalf of Jasper Security Administrators cc until you choose to unsubscribe. MWEB Business will not send any further requests for this customer to you.

Please note MWEB does not have control over client's lists, and therefore cannot be held responsible for unsolicited mails.

Warm regards,
MWEB Business

Please contact our support desk if you have any queries: 0860 200 121 or [email protected].
Click to expand...
 
SabreWolfy said:
@MWEB: Why am I getting "spam" email from MWEB now? Something today about some security company wanting to communicate with me via MWEB and I must select to ACCEPT it I want to receive emails from this. It's not STRICTLY spam, but I think it's quite a poor show for MWEB to be doing this. And under the banner of MWEB Business.

Also, the email quoted in the message and the email address the message was sent to is NOT my MWEB email address -- it's one of my alternate ones (did I give it to MWEB somewhere?).
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Hi Sabrewolfy

I will investigate this for you.

Regards
MWEB Guy
 
MWeb Guy, so I was given the test account to test comparisons with my own account. Is this not a bad time to do this though, as I understand Seacom is doing maintenance? Or will it not make a difference?
 
Gimaru said:
MWeb Guy, so I was given the test account to test comparisons with my own account. Is this not a bad time to do this though, as I understand Seacom is doing maintenance? Or will it not make a difference?
Click to expand...

It should not make any real difference, as we have secured enough alternate bandwidth so that our customers should not experience any change in our service.

Regards
MWEB Guy
 
Very bad international timeouts tonight. Its not my line, afrihost does not time out. Resetting router check. So whats up Mweb?
 
Sillicur said:
Very bad international timeouts tonight. Its not my line, afrihost does not time out. Resetting router check. So whats up Mweb?
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Good Morning Sillicur, please advise if you are encountering the same problem this morning?
 
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