MWEB Uncapped Subscribers Feedback

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iPirate said:
I would just like to thank Mweb for the brilliant service I have received.

I've been a Mweb subscriber since they acquired the Netactive accounts and have never had a problem until 3 weeks ago when a fault developed on my line. I posted here that I was having problems and within an hour Mwebguy had contacted me and started assisting me.

They handled all the communication with Telkom, so I didn't have to go through the frustration of trying to get hold of someone. They kept me up to date with what was going on and called to see what had happened every time a Telkom techie had been out here.

Thanks to everyone at Mweb who helped with the problem and for the excellent customer service you provide.
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Hi iPirate,

Thank for this positive feedback and know that whenever you need assistance in the future, just send me a message and I'll take it from there.

Kind regards,

MWEB Guy
 
Mweb Guy, timeouts again. Your tech phoned me, he knew nothing, did nothing. Just took the same info you did, said something about shaping.....then said he would log it. He did absolutely nothing except asking which router i have rofl.

Seriously, after almost 2 weeks of reporting this that is what i get? After i gave you evidence and you recreated the error on the test bench that is what i get?
 
Sillicur said:
Mweb Guy, timeouts again. Your tech phoned me, he knew nothing, did nothing. Just took the same info you did, said something about shaping.....then said he would log it. He did absolutely nothing except asking which router i have rofl.

Seriously, after almost 2 weeks of reporting this that is what i get? After i gave you evidence and you recreated the error on the test bench that is what i get?
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Hi Sillicur,

I checked your account and it shows that your logged fault is still under investigation.

Kind regards,

MWEB Guy
 
MWEB Guy said:
Hi Sillicur,

I checked your account and it shows that your logged fault is still under investigation.

Kind regards,

MWEB Guy
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But this is bull****. We are getting timeouts. Its your network. Its not just an individual fault. Your techie didnt even know what my issue was. He says shaping can cause timeouts in cmd.....Absolutely ridiculous. Watch, there will come nothing of this logged fault. It takes you guys ages to admit there is a problem even.
 
Hi,

yip, same here in JHB:

C:\Users\xXx>ping news.mweb.co.za

Pinging news.mweb.co.za [196.28.78.229] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.28.78.229:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Cheers
D
 
Having issues AGAIN... cant load UK based websites... bbc.co.uk etc.. very intermittent

Sent from my HTC Desire using Tapatalk
 
zakdoc89 said:
Having issues AGAIN... cant load UK based websites... bbc.co.uk etc.. very intermittent

Sent from my HTC Desire using Tapatalk
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DaDon said:
Hi,

yip, same here in JHB:

C:\Users\xXx>ping news.mweb.co.za

Pinging news.mweb.co.za [196.28.78.229] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.28.78.229:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Cheers
D
Click to expand...

zaphod said:
Same problem here. News server is dead for the last 2 days. Unable to connect to it or even ping it.

I am in Pretoria.
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Good Morning Guys, are you still experiencing problems connecting to the news server and with intermittent browsing?
 
onaz said:
Internet slow as hell since yesterday
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Good Morning onaz, are you encountering speed problems with all traffic or a specific traffic? Please also provide me your MWEB email address via Direct message.

Kind regards, MWEB Guy
 
i wish i could do that , but i am connect to you guys via Amobia so i don't have that information, only my services provider has that kind of information :(
but i am also talking to a friend who is connected directly and we have been experiencing the same problem.
 
onaz said:
i wish i could do that , but i am connect to you guys via Amobia so i don't have that information, only my services provider has that kind of information :(
but i am also talking to a friend who is connected directly and we have been experiencing the same problem.
Click to expand...

Please ask your friend to contact me; perhaps you can contact your provider, who intern may contact us.

Kind regards, MWEB Guy
 
MWEB Guy said:
Good Morning Guys, are you still experiencing problems connecting to the news server and with intermittent browsing?
Click to expand...

Good morning MWeb Guy,

The news server is not working for me for the last 3 days or so. Browsing seems to be OK.
 
zaphod said:
Good morning MWeb Guy,

The news server is not working for me for the last 3 days or so. Browsing seems to be OK.
Click to expand...

Zaphod, please provide me pings and tracers to news.mweb.co.za; as well as your MWEB email address.
 
Seems like my speeds have been sorted after speaking to my service provider,i just need to check up with my other friend who is connected directly to to mweb if his is sorted as well. Amobia:love:
 
onaz said:
Seems like my speeds have been sorted after speaking to my service provider,i just need to check up with my other friend who is connected directly to to mweb if his is sorted as well. Amobia:love:
Click to expand...

Thanks for the feedback onaz, much appreciated.
 
DaDon said:
Hi,

yip, same here in JHB:

C:\Users\xXx>ping news.mweb.co.za

Pinging news.mweb.co.za [196.28.78.229] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.28.78.229:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Cheers
D
Click to expand...

zaphod said:
Hi Mweb Guy,

I PM the details to you.

Thank you.
Click to expand...

Thanks for the informatin guys, I tested the CPT server which is fine at the moment. I have escalated your query to our network team to test the JHB server. I am awaiting there feedback.

Kind regards,
MWEB Guy
 
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