MWEB Uncapped Subscribers Feedback

[TheYak]

Hi MWEB Guy,

Don't just pm people. I also want to know why it's so slow and timing out 90% of the time tonight...

I plan on putting together a post outlining all of my interaction with MWEB and Telkom over the last 2.5 years - that's how long I've been struggling to get my connection to stay un-buggered for longer than a couple of days.

What confuses me is that it has been FANTASTIC for last week or two, maybe even a little longer. I was getting 300+ k/s downloads and 250ms pings (constantly, for hours on end!) in WoW. Now I can barely manage 10k/s if I'm lucky and I can't even connect to WoW!

The thing that annoys me to high hell is that both Telkom and MWEB are telling me that there's nothing wrong. As if I'll waste time mailing them about non-existent problems, 'cos I have that kind of time on my hands.

And, quite (not so) coincidentally, I always seem to have issues when everyone else is having problems as well. But nooo, there's nothing wrong!

Lalalalala! *sticks fingers in ears*

Since last week downloads via fileserve.com have dropped from +- 300kbps to +-50kbps. I am running simultaneous downloads with a fileserve premium account, If speeds do not improve I will have to cancel my mweb account as there will be no benefit of using a premium fileserve account over a free one, is this due to network problems, or aggressive shaping?

Exactly the same for me. I was getting blistering downloads last week and this week some pages don't even want to open up. So... what happened, is what I want to know? I'm starting to think that they put people that whine enough on a faster network segment for a couple of days, just to shut them up.

That's my experience, anyway. If I moan loud enough, it gets better for a couple of days before going *bleep* up again.

 

[Buglish]

Seems MwebGuy has selective support syndrome.

The speeds did improve at around 12 but that's besides the point.

 

[MWEBHelp]

Since last week downloads via fileserve.com have dropped from +- 300kbps to +-50kbps. I am running simultaneous downloads with a fileserve premium account, If speeds do not improve I will have to cancel my mweb account as there will be no benefit of using a premium fileserve account over a free one, is this due to network problems, or aggressive shaping?

Hi Defiler,

Please PM me your MWEB account details in order for me to look further into it from our side.

Regards,
MWEB Guy

 

[DeadCore]

everything just went crap again .this seems to be becoming a daily thing.

 

[Gtx Gaming]

yep slow here on business adsl at work

Pinging www.facebook.com [69.63.189.26] with 32 bytes of data:
Reply from 69.63.189.26: bytes=32 time=481ms TTL=245
Reply from 69.63.189.26: bytes=32 time=476ms TTL=245
Request timed out.
Request timed out.
Reply from 69.63.189.26: bytes=32 time=478ms TTL=245
Request timed out.
Request timed out.

 

[Nicksteroonie]

I cant believe one ISP (MWEB) can continuously have daily problems. We have a 10mbs business adsl and we constantly have problems with MWEB!

 

[Gtx Gaming]

working now

 

[MWEBHelp]

Hi Guys

We experienced a brief dip in Seacom capacity, lasting about 15-20 minutes. Our load balancing shifted some traffic over to SAT-3 to compensate. Everything is back to normal now and our engineers are monitoring the situation.

 

[3GisDaMan]

4meg uncapped so slow I can't run speedtest.net

My connection is so slow on a 4Meg uncapped account, that SpeedTest.net don't even open up properly. Downloads come in at 20KB/s.

I will send my account details to MWebGuy in a PM.

This service is useless to me at the moment.

 

[MWEBHelp]

My connection is so slow on a 4Meg uncapped account, that SpeedTest.net don't even open up properly. Downloads come in at 20KB/s.

I will send my account details to MWebGuy in a PM.

This service is useless to me at the moment.

Hi 3GisDaMan,

I have responded to your PM.

Regards,
MWEB Guy

 

[RogueRunner]

I've logged a ticket with MWEB regarding my account on the 1st of Aug. Only reply thus far was that it was assigned to billing and that was 6 days ago. Since then nadda!!!

 

[MWEBHelp]

I've logged a ticket with MWEB regarding my account on the 1st of Aug. Only reply thus far was that it was assigned to billing and that was 6 days ago. Since then nadda!!!

Hi RogueRunner,

Please drop me your MWEB account details via PM and I will follow up with our the relevant department.

Regards,
MWEB Guy

 

[PAYBACK]

MWEB International in it's moer-in again!!!!!!!!

 

[MWEBHelp]

MWEB International in it's moer-in again!!!!!!!!

Hi PAYBACK,

There are no reported international issues at the moment.
- http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

Please inbox me your details so that I may look into this for you.

Kind regards,
MWEB Guy

 

[PAYBACK]

MWEB International in it's moer-in again!!!!!!!!

Thanks MWEB Guy. Probably a glitch in the system. Seems normal again couldn't even get Google up?

 

[3GisDaMan]

Hi 3GisDaMan,

I have responded to your PM.

Regards,
MWEB Guy

Thanks for the response, but it didn't help.

Speedtest report a 0.87Mb/s speed on my 4meg line.

http://www.speedtest.net/result/1426373939.png

 

[Oakavenue]

I am also having intermittent problems for a few days now.

 

[Necuno]

Itunes is still broken for me

C:\Users\JadeX64>ping www.itunes.com

Pinging itunes.com [17.149.160.45] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

:edit
Ok that's odd its working but I can't ping www.itunes.com.

 

[MWEBHelp]

Hi Guys,

@3GisDaMan
- please see my reply to your PM.

@Oakavenue
- Please PM me your details so that I may look into your query for you.

Kind regards,
MWEB Guy

 

[acidrain]

Is 6KB/s normal for shaping (Usenet) on a 1Meg?