MWEB Uncapped Subscribers Feedback

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Gimaru said:
Still getting constant time outs on websites, and have for several months now. Today is especially bad, this includes all sites, local and international.

[EDIT] It even timed out posting this. And no I'm not doing anything in the background, the connection is not shared, etc etc etc. Just plain browsing. Also, the speed test shows fine speeds on the mweb speed tester.

I have had numerous phone calls from Mweb trying to help me, but none have managed to make an improvement.

Happens with IE, Firefox, and Chrome.
Click to expand...

Hi Gimaru

As per your last discussion with our technical specialist you would communicate any reoccurring instances.

Thank you for the feedback I will arrange for one of the specialist to contact and assist you with your query.

Kind regards
MWEB Guy
 
Cannot connect to the MWEB news server, its never taken this long to connect, haven't used it for about a couple weeks:(
 
Kosmik said:
Getting very slow browsing speeds at the mo, no p2p running or news , only steam and browsing.

Sites:

www.mybroadband.co.za
www.sharksrugby.co.za

Pings not bad:

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

2 12 ms 12 ms 13 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
3 27 ms 27 ms 27 ms 41-86-107-6.mweb.co.za [41.86.107.6]
4 25 ms 26 ms 25 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 31 ms 30 ms * TenGigE0-0-0-0.11.vic-up-2.mweb.co.za [196.22.169.226]
6 28 ms * 28 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
7 28 ms 27 ms 27 ms static161-134.netactive.co.za [196.22.161.134]
8 27 ms 27 ms 26 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]
9 27 ms 28 ms * 196.44.31.99
10 30 ms 29 ms 29 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.37]
11 27 ms 28 ms 29 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.136]
12 27 ms 26 ms 27 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 30 ms 29 ms 30 ms 41.72.136.53
14 29 ms 29 ms 28 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Can't even load speedtest.
Click to expand...

Hi Kosmik

Please advise if your experience improved?

Kind regards
MWEB Guy
 
325i said:
Cannot connect to the MWEB news server, its never taken this long to connect, haven't used it for about a couple weeks:(
Click to expand...

Hi 325i

Are you able to ping the news server? Please provide me with ping and tracert tests to the news server.

Kind regards
MWEB Guy
 
Pinging news.mweb.co.za [196.28.78.229] with 32 bytes of data:
Reply from 196.28.78.229: bytes=32 time=36ms TTL=122
Reply from 196.28.78.229: bytes=32 time=37ms TTL=122
Reply from 196.28.78.229: bytes=32 time=37ms TTL=122
Reply from 196.28.78.229: bytes=32 time=33ms TTL=122

Ping statistics for 196.28.78.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 37ms, Average = 35ms

Tracing route to news.mweb.co.za [196.28.78.229]
over a maximum of 30 hops:

1 4 ms 5 ms 1 ms Billion.400G [10.0.0.2]
2 25 ms 26 ms 21 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 35 ms 35 ms 39 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
4 36 ms 35 ms 35 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 35 ms 49 ms 34 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
6 38 ms 39 ms 35 ms news.mweb.co.za [196.28.78.229]

Trace complete.

edit:...Still trying to connect :(
 
Last edited:
MWEB Guy said:
Good Morning Sillicur, as per your record you are currently doing a reboot. Please let me know if the reboot improves your browsing experience.
Click to expand...

Nothing has changed. Just got a bunch of timeouts again Mweb Guy. Its going on 3 weeks now and there has not really been an improvement. I have supplied you with all the relevant information multiple times. More than one person have confirmed the same issue. Looking at the last few pages I can see allot of timeout related issues being reported.
 
325i said:
Pinging news.mweb.co.za [196.28.78.229] with 32 bytes of data:
Reply from 196.28.78.229: bytes=32 time=36ms TTL=122
Reply from 196.28.78.229: bytes=32 time=37ms TTL=122
Reply from 196.28.78.229: bytes=32 time=37ms TTL=122
Reply from 196.28.78.229: bytes=32 time=33ms TTL=122

Ping statistics for 196.28.78.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 37ms, Average = 35ms

Tracing route to news.mweb.co.za [196.28.78.229]
over a maximum of 30 hops:

1 4 ms 5 ms 1 ms Billion.400G [10.0.0.2]
2 25 ms 26 ms 21 ms 41-132-4-1.dsl.mweb.co.za [41.132.4.1]
3 35 ms 35 ms 39 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
4 36 ms 35 ms 35 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 35 ms 49 ms 34 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.6
6]
6 38 ms 39 ms 35 ms news.mweb.co.za [196.28.78.229]

Trace complete.

edit:...Still trying to connect :(
Click to expand...

Hi 325i

Were you able to connect to the news server?

Kind regards
MWEB Guy
 
Sillicur said:
Nothing has changed. Just got a bunch of timeouts again Mweb Guy. Its going on 3 weeks now and there has not really been an improvement. I have supplied you with all the relevant information multiple times. More than one person have confirmed the same issue. Looking at the last few pages I can see allot of timeout related issues being reported.
Click to expand...

Hi Sillicur

Please advise whether you have received my PM and if anything on your side changed?

Kind regards
MWEB Guy
 
MWEB Guy said:
Hi 325i

Were you able to connect to the news server?

Kind regards
MWEB Guy
Click to expand...

Nope still trying to connect left it for some time during the night nothing happened trying again this morning and so far still not connecting :(
 
You know what is really sad, almost every person that posts something on this section, have a BACKUP account because of the unreliable service of MWEB's internet. I am so disappointed at their service, at this stage it is not even SAD anymore, it is beyond SAD.

They started off so GREAT and now at this stage it does not look good but is any other ISP even better that offers an uncapped ADSL 4mb service ?
 
I think after my 6 month contract I will be moving...unless of course mweb can get back to what they were like...
 
Tokashi said:
You know what is really sad, almost every person that posts something on this section, have a BACKUP account because of the unreliable service of MWEB's internet. I am so disappointed at their service, at this stage it is not even SAD anymore, it is beyond SAD.

They started off so GREAT and now at this stage it does not look good but is any other ISP even better that offers an uncapped ADSL 4mb service ?
Click to expand...

I left MWEB a couple months ago, but still come to this thread evey once in a while to see how things are going.

At the moment I am on Openweb GOLD and couldn't be happier. No messed FUP, no throttling. It just works.
 
Tokashi said:
You know what is really sad, almost every person that posts something on this section, have a BACKUP account because of the unreliable service of MWEB's internet. I am so disappointed at their service, at this stage it is not even SAD anymore, it is beyond SAD.

They started off so GREAT and now at this stage it does not look good but is any other ISP even better that offers an uncapped ADSL 4mb service ?
Click to expand...

Hi Tokashi,

I have responded to your PM you sent me.

Kind regards,

MWEB Guy
 
hambone said:
Sorry, could someone try this again... its not resolving for me. So straang!
Click to expand...

Hi hambone,

I could open the site at our test bench. (Same setup as a customer) Please advise what DNS's you are using? Your connection should be set to obtain DNS's automatically.

Kind regards,

MWEB Guy
 
Lol netflix on mweb uncapped sucks.

Think i am going to move to capped afrihost it works like a charm

I wonder if mweb sees this as bypassing shapping?
 
Last edited:
Busy testing now, the browsing time outs seem to have some what improved using IE 9, after I updated from 8. It still does it constantly on Chrome and Firefox though, but IE9 is a vast improvement so far (hope).
 
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