MWEB Uncapped Subscribers Feedback

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at work... wife at home is moaning about slow web pages. I battled today with some stuff, like flash update...
 
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Hi All,

Please can you reboot your router and test your connection thereafter. Please provide me with your feedback.

Regards,
MWEB Guy
 
Hi All,

Please can you reboot your router and test your connection thereafter. Please provide me with your feedback.

Regards,
MWEB Guy

Rebooted modem, seems to be better!

I'm never happy until I know what was wrong, why I had to reboot (or what rebooting achieved), and how many other users are also affected.
 
Rebooted modem, seems to be better!

I'm never happy until I know what was wrong, why I had to reboot (or what rebooting achieved), and how many other users are also affected.

Hi Gordon_R

Thank you for your feedback.

The reboot was to refresh your connection.

Regards,
MWEB Guy
 
My works line seems fine now, will test my home line when I get back.

I'm never happy until I know what was wrong, why I had to reboot (or what rebooting achieved), and how many other users are also affected.

Apparently there was a problem with the flux capacitor , it kept on breaking quantum entanglement.
 
My works line seems fine now, will test my home line when I get back.

Hi FaSMaN,

Thank you for the information provided.

Apparently there was a problem with the flux capacitor , it kept on breaking quantum entanglement.

With regards to your comment, please can you provide me the source where you obtained the information as I do believe that no MWEB representative has mentioned anything what "caused" the drop in international browsing.

Regards,
MWEB Guy
 
With regards to your comment, please can you provide me the source where you obtained the information as I do believe that no MWEB representative has mentioned anything what "caused" the drop in international browsing.

Regards,
MWEB Guy

One hopes you're being sarcastic :D
 
Hi FaSMaN,


With regards to your comment, please can you provide me the source where you obtained the information as I do believe that no MWEB representative has mentioned anything what "caused" the drop in international browsing.

Regards,
MWEB Guy

That wouldn't surprise me, as it was 100% sarcasm, incase you don't know a "Flux Capacitor" is a pop culture reference relating to time travel and was featured in such popular science fiction movies as "Back to the future", in the event that Mweb did have such a device, and it did cause a problem with "Quantum entanglement" it would mean that all know laws of Quantum would stop working , atoms for instance would stop binding together, stars would stop making heat, and the world as we know it would disappear.

So the remark was merely referring to the individuals quest for knowledge that has no weight on the current situation,as the problem was allready resolved.

Or does your comment refer to the fact that Mweb does indeed have a secret Flux Capacitor, and that your bringing us internet from the future, hence why its so cheap and affordable yet so fast.


Source: http://en.wikipedia.org/wiki/Flux_capacitor#Flux_capacitor
Source: http://en.wikipedia.org/wiki/Quantum_entanglement
 
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Mine is a little better after rebooting, still not perfect though. And I'd also like to know what was wrong and why no status message was added to the MWeb network status page: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

Hi Gordon_R

Thank you for your feedback.

The reboot was to refresh your connection.

Regards,
MWEB Guy

I'm used to being treated like a 'mushroom' by MWeb, but this takes the cake! Rebooting an ADSL modem does a few things, but 'refreshing the connection' hardly covers it:
1. Resets ADSL line-speed or SNR - not relevant to this topic.
2. Assign new DNS servers - routing was not an issue in this case.
3. Assign (or remove) proxy/caching server - this seems the most likely explanation.

In particular I have seen the behavious of my downloads change over the last few days, being faster for large images from international sites since the weekend (as if there was a proxy server), but also starting to timeout in the last few days. After the current reboot my downloads reverted to 'normal', i.e. slower, but more consistent (as if there was no proxy server).

My guess is that MWeb were testing a proxy server, but it was not working properly, so they re-configured it, but require a reboot for the changes to take effect. Any other theories (not counting quantum flux ;-)
 
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So... what is happening with the super-fast-interwebs-from-MWEB ?!?

I've reset my line, it's still slowly than a queue at home affairs! :mad:
 
Line is still worthless here. trying to download a 1mb file and it says it will take 6 hours on my 4mb uncapped line.
 
So... what is happening with the super-fast-interwebs-from-MWEB ?!?

I've reset my line, it's still slowly than a queue at home affairs! :mad:

Hi gdiza,

Is it particular sites that are slow or in general that you are getting slow speeds?

Regards,
MWEB Guy
 
Hallo Mweb Guy i was having problems the whole day almost not getting 1mb speeds...seems to be better after reset but was slow as hell today and yesterday.
 
Same here, yet another day of worthless internet. Took while to even load this site. Some things work for short bursts and then dies again. Most sites time out after awhile.
 
Same here... internet crawling this morning on mweb 4mb uncapped in Cape Town.

Seems to be somewhere just before 5am that mwebs speed died according to my graphs.
 
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Not that I doubt folks are having problems ( was in a similar boat about 2-3 weeks back ), I got no issues, based in Durban. Any other Durbanites having the problem?
 
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