MWEB Uncapped Subscribers Feedback

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Azure Wrath said:
My internet is also down to a crawl this morning. Speedtest shows a ping of over 1000ms to a local (<30miles) server :( In the Welgemoed, Bellville area

Traceroute's:

traceroute to www.mweb.co.za (196.2.63.110), 30 hops max, 38 byte packets
1 cisrb1-net109-64.truteq.com (160.124.109.126) 0.519 ms 1.258 ms 1.270 ms
2 cisrbc1.posix.co.za (160.124.2.2) 1.825 ms 2.516 ms 0.354 ms
3 * cisrb3.posix.co.za (160.124.2.3) 5.104 ms 3.128 ms
4 mweb-1.jinx.net.za (198.32.142.25) 3.970 ms 3.646 ms 2.907 ms
5 TenGigE0-2-0-0.vic-up-1.mweb.co.za (196.22.163.6) 5.934 ms 6.644 ms 7.065 ms
6 197-84-4-34.cpt.mweb.co.za (197.84.4.34) 26.541 ms 28.907 ms 24.912 ms
7 vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99) 24.041 ms 25.230 ms 25.774 ms
8 196-28-178-34.adsl.mweb.co.za (196.28.178.34) 24.989 ms 24.359 ms 24.947 ms
9 * * *
10 * * *
11 * * *
12 * * *

Trying to do an international traceroute, but my browser keeps timing out when I try... If I get it to work, I'll post it here.

EDIT: Ok, finaly got it to work

raceroute to www.bbc.net.uk (212.58.246.91), 30 hops max, 38 byte packets
1 cisrb1-net109-64.truteq.com (160.124.109.126) 1.373 ms 0.237 ms 1.269 ms
2 cisrbc1.posix.co.za (160.124.2.2) 2.600 ms 0.344 ms 2.480 ms
3 cisldn1-cisrbc1.posix.co.za (160.124.1.2) 361.223 ms 523.937 ms *
4 me-julie-thn.hotlinks.co.uk (193.109.219.23) 333.540 ms 331.179 ms 330.031 ms
5 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 330.120 ms 330.623 ms 328.576 ms
6 212.58.238.129 (212.58.238.129) 328.999 ms 328.716 ms 328.680 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 330.057 ms 331.413 ms 333.671 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
Click to expand...
Nix's traceroute uses UDP packets by default on high numbered random ports. These usually are blocked by default on most firewalls, where ICMP will be opened for monitoring.

So to test properly, you want to tell traceroute to use ICMP packets, on most distros you will need to run it as root/sudo then.

Code: 
root@heaven-htpc:~# sudo traceroute -I www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 30 hops max, 60 byte packets
 1  router.heaven.za.net (10.0.0.1)  0.378 ms  0.472 ms  0.531 ms
 2  wblv-ip-esr-4.ipnet.wa.co.za (41.185.84.1)  8.113 ms  10.264 ms  12.911 ms
 3  wnls-ipc1-vl-105.wa.co.za (196.220.59.250)  16.168 ms  85.089 ms  22.030 ms
 4  wnls-cr1-vl-801.wa.co.za (41.185.0.67)  26.714 ms  27.120 ms  42.227 ms
 5  wbrs-csw1-vl-140.wa.co.za (41.185.1.5)  45.412 ms  45.857 ms  45.911 ms
 6  mweb.cinx.net.za (196.223.22.32)  53.304 ms  48.699 ms  49.109 ms
 7  gigabitethernet0-2-1-4.cpt-up-1.mweb.co.za (196.28.178.138)  69.876 ms  12.346 ms  12.695 ms
 8  vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99)  89.369 ms  68.565 ms  71.264 ms
 9  196-28-178-34.adsl.mweb.co.za (196.28.178.34)  27.704 ms  28.133 ms  28.585 ms
10  www.mweb.co.za (196.2.63.110)  23.052 ms  25.364 ms  28.613 ms
Code: 
root@ares:~# sudo traceroute -I www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 30 hops max, 60 byte packets
 1  bellini.bitfolk.com (85.119.80.17)  0.261 ms  0.182 ms  0.180 ms
 2  jump-gw-4.lon.bitfolk.com (212.13.194.4)  0.548 ms  0.559 ms  0.635 ms
 3  vl327-kpn-peer.jump.net.uk (194.153.169.233)  4.664 ms  4.675 ms  4.673 ms
 4  te1-8.mpd02.lon01.atlas.cogentco.com (130.117.14.113)  0.591 ms  0.612 ms  0.484 ms
 5  te2-1.ccr01.lon09.atlas.cogentco.com (154.54.36.170)  0.961 ms  0.976 ms  1.211 ms
 6  149.6.98.6 (149.6.98.6)  1.189 ms  1.310 ms  1.231 ms
 7  196.22.164.1 (196.22.164.1)  153.743 ms  155.006 ms  154.877 ms
 8  vlan11.cpt-hscore-1.mweb.co.za (196.28.178.99)  153.105 ms  153.086 ms  153.197 ms
 9  196-28-178-34.adsl.mweb.co.za (196.28.178.34)  152.974 ms  152.969 ms  153.154 ms
10  www.mweb.co.za (196.2.63.110)  152.933 ms  153.105 ms  153.401 ms
 
I hope mine is back to normal when I get home, was stuck on 188KB/s the whole night.
 
My browsing is stuffed, my web pages don't even open... it sucks... MWEB Guy can you help please
 
TmanSA said:
My browsing is stuffed, my web pages don't even open... it sucks... MWEB Guy can you help please
Click to expand...

Hi TmanSA,

I have checked, your line readings are fine and there are no reported issues in your area. Can you please do a ping and traceroute so that I can look into it further.

Regards,
MWEB Guy
 
Hi MWEB Guy

Here is the ping to mweb.co.za

ping www.mweb.co.za
PING www.mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=119 time=33.882 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=119 time=33.456 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=119 time=35.120 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=119 time=34.744 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=119 time=35.342 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=119 time=36.028 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=119 time=35.114 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=119 time=34.853 ms
64 bytes from 196.2.63.110: icmp_seq=8 ttl=119 time=34.702 ms


And here is the Traceroute to cnn.com

traceroute www.cnn.com
traceroute: Warning: www.cnn.com has multiple addresses; using 157.166.255.19
traceroute to www.cnn.com (157.166.255.19), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 2.181 ms 1.093 ms 1.576 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 8.719 ms 8.373 ms 8.884 ms
3 tengig-0-0-0-104.vic-ipc-1.mweb.co.za (196.22.169.146) 10.663 ms 11.096 ms 10.507 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 11.342 ms 11.478 ms 12.305 ms
5 tengige0-0-0-0.11.vic-up-1.mweb.co.za (196.22.169.225) 14.349 ms 11.300 ms 13.101 ms
6 tengige0-3-1-0.mid-up-1.mweb.co.za (196.22.169.210) 14.602 ms 12.847 ms 14.189 ms
7 pos0-0-2-1.lon-up-1.mweb.co.za (196.22.163.234) 265.428 ms 396.489 ms 409.543 ms
8 149.6.98.17 (149.6.98.17) 409.520 ms * 323.082 ms
9 te8-7.mpd02.lon01.atlas.cogentco.com (154.54.36.169) 409.751 ms
te7-6.ccr01.lon01.atlas.cogentco.com (154.54.36.165) 409.079 ms
te8-7.mpd02.lon01.atlas.cogentco.com (154.54.36.169) 394.829 ms
10 te0-0-0-1.mpd22.jfk02.atlas.cogentco.com (154.54.30.17) 308.819 ms
te0-5-0-3.mpd21.jfk02.atlas.cogentco.com (154.54.44.17) 323.808 ms
te0-0-0-1.mpd22.jfk02.atlas.cogentco.com (154.54.30.17) 310.058 ms
11 te0-0-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.7.14) 329.565 ms
te0-1-0-3.ccr21.jfk05.atlas.cogentco.com (154.54.26.62) 409.341 ms
te0-0-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.5.210) 409.162 ms
12 te-8-1.car2.newyork1.level3.net (4.68.111.45) 409.375 ms 409.464 ms *
13 vlan70.csw2.newyork1.level3.net (4.69.155.126) 476.838 ms 378.238 ms
vlan80.csw3.newyork1.level3.net (4.69.155.190) 377.189 ms
14 ae-91-91.ebr1.newyork1.level3.net (4.69.134.77) 364.005 ms
ae-71-71.ebr1.newyork1.level3.net (4.69.134.69) 408.999 ms
ae-91-91.ebr1.newyork1.level3.net (4.69.134.77) 409.303 ms
15 ae-10-10.ebr2.washington12.level3.net (4.69.148.50) 409.122 ms 409.643 ms 409.540 ms
16 ae-1-100.ebr1.washington12.level3.net (4.69.143.213) 409.404 ms 409.259 ms 409.613 ms
17 ae-6-6.ebr1.atlanta2.level3.net (4.69.148.105) 409.533 ms 408.972 ms 409.561 ms
18 ae-11-51.car1.atlanta1.level3.net (4.69.150.3) 409.520 ms 409.637 ms 409.570 ms
19 * * *


Kind Regards
 
Astraweb is dead... anyone else...

I seem to get these slow periods.. even www is effected... they come randomly and disapear randomly as well. last up45 min...

it happening now... although my web seems to be returning to normal..
 
all my downloads are 0KB/s whats going on????

EDIT: nm I think Ive abused my line enough for this month im gonna take it slow till the next month comes
 
Last edited:
hambone said:
Dear MWEB;

Is there any reason you don't publish the IMAP details on the website, only the POP details are there?
Click to expand...

Hi hambone,

The IMAP details are: imap.mweb.co.za

Regards,
MWEB Guy
 
My speed has gone down the toilet. News server between 1kb and 4 kb/s. Sites take forever to load. Anyone else with a problem?
 
Ronjay said:
My speed has gone down the toilet. News server between 1kb and 4 kb/s. Sites take forever to load. Anyone else with a problem?
Click to expand...

Hi Ronjay,

I had a look at your line readings and it does look irregular. I would advise contacting Telkom and ask them to re-create your port. Please test thereafter.

Regards,
MWEB Guy
 
MWEB Guy said:
Hi Ronjay,

I had a look at your line readings and it does look irregular. I would advise contacting Telkom and ask them to re-create your port. Please test thereafter.

Regards,
MWEB Guy
Click to expand...

Thanks, I'll get a hold of them in the morning.
 
Just got this from Mweb

"Dear MWEB Customer
This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

According to our records this is the third notification we have issued and we are left with no choice but to initiate steps to cancel your service with 24 hours notice."

Well to prove a point i stopped using the account on my 2nd warning which was acutely the first warning i received,
So it's very strange!

Mweb you are now a bad ISP in my eyes i don't think you really monitor accounts you just cancel at random....

Was nice knowing you for the past 20 months...
 
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