Neotel Speed Tests

Prime Uncapped, PN 432, RSSI: 75

Down: 490kbps
Up: 91kbps
Ping: 324

My speeds have been halved in like a week. Use to get 800-900kbps, even hitting 1.2mbps sometimes.

GREAT Job Neotel.
 
Wellll...i must admit, i've had some good luck going my way today...8:30 this morning got a phone call from a guy from the complaints department (after sending a complaint about the slow speeds on saturday from their website). He apologised about the slow speeds and said it was something to do with the routers after the very recent upgrades on their network.

Quote from the e-mail sent to me "

Thank you for your e-mail dated 04 July 2009.

As per our telephone conversation, I have investigated this matter and can confirm that the coverage in your area is excellent. The reason this service is not giving you the speeds you were receiving before is because there has been a change in the protocol used to update IP addresses between the server and most routers.

The solution to this problem is to upgrade the firmware of our routers and this will accommodate the new protocol used by DynDns.org. Axesstel R&D (the router manufacturer) is currently busy developing a patch for us to resolve this problem. This should be resolved in 2 weeks, we sincerely apologise for the inconvenience this has caused to you and we highly appreciate your patience as we deal with this matter.

Regards,

Consumer Escalations "

So maybe there is hope for everyone:)
 
Wow. Im speechless. I think this is the first feedback anyone has ever gotten!
 
Wow thats poor. I think it will take some time before I ever move off ADSL again. At least when ADSL works it works well.

In the last 6 years I have had everything from Satellite to Sentech and in the end good old Telkom is the one we hate to love.
 
@IridiuM - Well i cant agree with you...our telkom line at work as just come back online after being offline for over a month and no-one and i mean no-one knew or could tell us when it would be online! And secondly now that its back online...cant even get it to sync at its rated 4mb/s speed which it was doing before. Actually cant even get it to sync at 1mb/s....
 
Neoconnect 1G
Prospect Hall Road
08.07pm
Last Result:
Download Speed: 1011 kbps (126.4 KB/sec transfer rate)
Upload Speed: 85 kbps (10.6 KB/sec transfer rate)
 
Speeeeed

Last Result:
Download Speed: 209 kbps (26.1 KB/sec transfer rate)
Upload Speed: 101 kbps (12.6 KB/sec transfer rate)

this is not cool!

Today it was about

Download Speed: 1859 kbps (233.1 KB/sec transfer rate)
makes me very angry...
 
NeoConnect Prime Unlimited
Douglasdale

Last Result:
Download Speed: 816 kbps (102 KB/sec transfer rate)
Upload Speed: 75 kbps (9.4 KB/sec transfer rate)

Thanks to Albert from Neotel for giving me an indoor antenna. RSSI down to 62 from 85 and speeds are looking much better :D
 
Another Neotel speed record LOL


then...
:eek:

Neotel speed:
Last Result:
Download Speed: 28346 kbps (3543.3 KB/sec transfer rate) :eek:
Upload Speed: 100 kbps (12.5 KB/sec transfer rate)

True speed:

True speed on Neotel's speedtest:
Last Result:
Download Speed: 854 kbps (106.8 KB/sec transfer rate)
Upload Speed: 105 kbps (13.1 KB/sec transfer rate)
 
Last edited:
anyone have any feedback for the durban glenwood area? please

if i check my coverage on the neotel site iam in the very orange section and it says "Excellent Indoor"

but under my street name it says

"
Voice Services. Excellent Indoor
High Speed Internet Services. Good Indoor
Voice and basic Internet Services. Excellent Indoor
Voice and High Speed Internet Services. Good Indoor "
 
Last edited:
Huge improvement in Douglasdale!!! Neotel keep it up!



Last Result:
Download Speed: 946 kbps (118.3 KB/sec transfer rate)
Upload Speed: 86 kbps (10.8 KB/sec transfer rate)
 
Still waiting, been 4 months from excellent coverage to no coverage, 1/4 of the year waiting on a Trouble Ticket query to be seen to, getting quiet used to paying for an uncapped account with dialup speeds :o

With External Antenna (Normal Antenna doesn't even pick up a Tower anymore)
RSSI: 91
PN: 376
Last Result:
Download Speed: 57 kbps (7.1 KB/sec transfer rate)
Upload Speed: 48 kbps (6 KB/sec transfer rate)
 
Angelus said:
anyone have any feedback for the durban glenwood area? please

if i check my coverage on the neotel site iam in the very orange section and it says "Excellent Indoor"

but under my street name it says

"
Voice Services. Excellent Indoor
High Speed Internet Services. Good Indoor
Voice and basic Internet Services. Excellent Indoor
Voice and High Speed Internet Services. Good Indoor "
Click to expand...

Each of the 4 relates to different packages. Basically depending on your PACKAGE you will get better or worse coverage.

# Voice Services: NeoFlex Voice.
# High Speed Internet Services: NeoFlex Data, NeoGo 1.5G, NeoGo 1.5G EX.
# Voice and basic Internet Services: NeoConnect Lite 99, NeoConnect Lite 199, NeoConnect Lite 299 and NeoConnect 469.
# Voice and High Speed Internet Services: NeoConnect Prime 1G, NeoConnect Prime 2.5G, NeoConnect Prime 5G, NeoConnect Prime 10G, NeoConnect Prime 15G, NeoConnect Prime Unlimited.
Click to expand...

Judging by this thread, the line in bold is more than likely the typical package, most people seem to be on a NeoConnect Prime package.....so looks like "Good Indoor" for you.

Where i stay i have BETTER coverage for Neoflex [the pure data package] than Neoconnect [the voice/sms/data package] . So i can only assume they have dedicated towers for different services...
 
Last edited:
Any word on the patch??

MDE said:
Wellll...i must admit, i've had some good luck going my way today...8:30 this morning got a phone call from a guy from the complaints department (after sending a complaint about the slow speeds on saturday from their website). He apologised about the slow speeds and said it was something to do with the routers after the very recent upgrades on their network.

Quote from the e-mail sent to me "

Thank you for your e-mail dated 04 July 2009.

As per our telephone conversation, I have investigated this matter and can confirm that the coverage in your area is excellent. The reason this service is not giving you the speeds you were receiving before is because there has been a change in the protocol used to update IP addresses between the server and most routers.

The solution to this problem is to upgrade the firmware of our routers and this will accommodate the new protocol used by DynDns.org. Axesstel R&D (the router manufacturer) is currently busy developing a patch for us to resolve this problem. This should be resolved in 2 weeks, we sincerely apologise for the inconvenience this has caused to you and we highly appreciate your patience as we deal with this matter.

Regards,

Consumer Escalations "

So maybe there is hope for everyone:)
Click to expand...
 
@Ushir - nothing so far will contact the guy tonight and hopefully have an answer by tomorrow for you.

EDIT: I've e-mailed the guy so as soon as i find out you will:)
 
Last edited:
Have to say mine's been pretty solid for awhile now.

Last Result:
Download Speed: 2196 kbps (274.5 KB/sec transfer rate)
Upload Speed: 159 kbps (19.9 KB/sec transfer rate)

That's the Neotel Speed Test. Speedtest.net is always faster!
 
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