New LTE AUP from September 2016

[SykomantiS]

I don't think I'm done moaning quite yet, although my mood's a lot better than what it was on Friday. Some things still need to be said.

Telkom's new full speed cut-off is 300GB; 50% more than what it was which looks nice in a press release, but it's a whopping jump from 8% to 12% of what they were calling abuse initially. That's not a particularly noteworthy concession, although it will be bearable for many more. Why the 50GB increase in p2p allowance? I didn't see anyone asking for that, but again it looks snazzy on a presser...

Thinking about it, the simple addition of an unmetered night-time window would make just about everyone happy. They probably won't go for it, but there's no harm in posing the question...

I see the p2p part is unclear, as from my understanding, it is 300GB full speed, then the next 50GB is at 4mbps (the "additional" everyone keeps talking about), thereafter 2mbps, with the p2p at 50GB, as it has always been.

Or, if I've missed something, someone please point me in the right direction?

Also, weren't you one of the ones who told me (yesterday) that I basically had 2 options and that's that?

 

[HapticSimian]

I see the p2p part is unclear, as from my understanding, it is 300GB full speed, then the next 50GB is at 4mbps (the "additional" everyone keeps talking about), thereafter 2mbps, with the p2p at 50GB, as it has always been.

Or, if I've missed something, someone please point me in the right direction?

I've got it in my head as 100GB p2p now? Am I wrong?

Also, weren't you one of the ones who told me (yesterday) that I basically had 2 options and that's that?

Well, almost. I'll be quite embarrassed if the post you're referring to said otherwise, but I believe the two options I posed were 'cancel' or 'work towards a middle ground'. That doesn't mean I have to accept Telkom's opening gambit with a smile, or that I can't still question their logic and motivation.

 

[FlashSA]

This is how I sum up the current situation:

Yes, this sucks. And, it is because there were the braggers pulling 1TB+ a month that Telkom pulled up the handbrake. But, the sad reality is that, because they have offered an out, one needs to look at the product as relaunched. Some will decide to sign up for the 300GB a month at speeds ADSL cannot touch (ME) and some will say, NO, this does not suit my usage and they will need to cancel and sign up for ADSL (again if they cancelled in the past)

The product has changed, and Telkom have protected themselves by giving an out - customers now need to decide. ANY written contract can be cancelled by either party - the only variable are the penalties involved - none in this case for the supplier and the end user is not hurt by the cancellation either. They just need to find a new solution.

The fact remains that the marketing material was hopelessly out of touch and unsustainable. Telkom have admitted to this. They messed up and that is why they need to allow free contract release to protect themselves.

 

[sand_man]

I've got it in my head as 100GB p2p now? Am I wrong?

I'm not understanding the p2p element either.

Full speed 300gb + 100gb of p2p = 400gb total usage?
Full speed 300gb of which 100gb can be p2p = 300gb total usage?

 

[SykomantiS]

I've got it in my head as 100GB p2p now? Am I wrong?

From the article:
http://mybroadband.co.za/news/cellu...-use-policy-here-are-the-new-data-limits.html

Telkom has revealed its new fair use policy (FUP) for its uncapped LTE service.

The network has set a usage threshold of 300GB, after which uncapped LTE connections will be throttled to 4Mbps.

When you exceed 350GB, your connection will be throttled to 2Mbps for the remainder of the month.

This soft cap runs separately to the existing 50GB threshold for peer-to-peer services such as BitTorrent and Skype, said Telkom.

Edit: Side note of Skype...

 

[HapticSimian]

I'm not understanding the p2p element either.

Full speed 300gb + 100gb of p2p = 400gb total usage?
Full speed 300gb of which 100gb can be p2p = 300gb total usage?

No, it's definitely 300GB normal usage before any throttling now, but it seems I was wrong regarding the p2p. I don't know any more. This week's fried my brain.

 

[Noob-Noob]

I'm not understanding the p2p element either.

Full speed 300gb + 100gb of p2p = 400gb total usage?
Full speed 300gb of which 100gb can be p2p = 300gb total usage?

As i understand :
Full Speed 300GB + 50Gb p2p.

 

[RainerZA]

No, it's definitely 300GB normal usage before any throttling now, but it seems I was wrong regarding the p2p. I don't know any more. This week's fried my brain.

http://mybroadband.co.za/vb/showthr...ember-2016?p=18358260&viewfull=1#post18358260

 

[SeaSickMama]

The one thing i notice is that netflix etc they all cool, but you stream the stuff in such a massive format. like to watch 2 seasons of fargo you will maybe need 25gb but then if i go download it off piratebay etc it will only be 6gb and then it will also be 1080p

 

[DA-LION-619]

The one thing i notice is that netflix etc they all cool, but you stream the stuff in such a massive format. like to watch 2 seasons of fargo you will maybe need 25gb but then if i go download it off piratebay etc it will only be 6gb and then it will also be 1080p

Quality wouldn't be the same.

 

[Dawie180]

There is small print indicating they can make changes to their usage policy, you will get no where legally.

Best bet is for a lot of people to cause a **** storm over social media.

Yes, fair enough it does state "if telkom deems your usage as abusive" which gives them the right to deem whatever they want as abusive (in this case 300gb). BUT the fine print also read "for these you will never be capped or throttled" - speaking about protocols other than p2p and NNTP. So the way i see it they're legally wrong. Never is never... I would be dead quiet now if it said "for these you will never be capped or throttled unless (the terms of the AUP are breached)" but it doesnt...

 

[CUDlybunny]

Yes, fair enough it does state "if telkom deems your usage as abusive" which gives them the right to deem whatever they want as abusive (in this case 300gb). BUT the fine print also read "for these you will never be capped or throttled" - speaking about protocols other than p2p and NNTP. So the way i see it they're legally wrong. Never is never... I would be dead quiet now if it said "for these you will never be capped or throttled unless (the terms of the AUP are breached)" but it doesnt...

Again, you will get nowhere legally on this matter.

 

[proze]

The one thing i notice is that netflix etc they all cool, but you stream the stuff in such a massive format. like to watch 2 seasons of fargo you will maybe need 25gb but then if i go download it off piratebay etc it will only be 6gb and then it will also be 1080p

Except one is legal and one is theft. You want them to publicly endorse theft because it's better for their network?

 

[Dawie180]

Other ISP's offer uncapped in its basic form (usaually with a reasonably low AUP) and then a premium or bussiness uncapped (with a higher AUP). Maybe Telkom can offer a premium service with a higher AUP at a higher cost. My plan is to cancel this contract (already have made requests) and go back to 10mbs ADSL which has an AUP of 950gb, i don't really want to leave the LTE as speeds are good and im not able to go any faster than 10mbs in my area, but the new AUP doesnt suit my needs... Id be happy to pay R1200 for a premium type service with a 600-700gb AUP (not asking for terrabytes).

 

[Dawie180]

Again, you will get nowhere legally on this matter.

So you saying if you sign a contract that says...

You will get 10gb month and later in the contract says you will only get 5gb a month.

That the 5gb stands and the ****nut who wrote contradictory terms in the contract is not to blame?

 

[HapticSimian]

So you saying if you sign a contract that says...

You will get 10gb month and later in the contract says you will only get 5gb a month.

That the 5gb stands and the ****nut who wrote contradictory terms in the contract is not to blame?

They're allowing cancellation without penalty. They will not, legally, be accountable to any higher standard.

 

[digitalp]

They're allowing cancellation without penalty. They will not, legally, be accountable to any higher standard.

And you take Telkoms word that they will cancel without penalties? I tried and the penalties apply.

 

[AirWolf]

They're allowing cancellation without penalty. They will not, legally, be accountable to any higher standard.

+1

Double any court would rule otherwise.

 

[AirWolf]

Reasonable Person

The so-called reasonable person in the law of negligence is a creation of legal fiction. Such a "person" is really an ideal, focusing on how a typical person, with ordinary prudence, would act in certain circumstances. The test as to whether a person has acted as a reasonable person is an objective one, and so it does not take into account the specific abilities of a defendant. Thus, even a person who has low intelligence or is chronically careless is held to the same standard as a more careful person or a person of higher intelligence.

Telkom certainly didn't apply any intelligence when the product was launched .

 

[HapticSimian]

And you take Telkoms word that they will cancel without penalties? I tried and the penalties apply.

I take their head of PR and Communication's, yes. However I have absolutely no doubt that you'll be dealing with Telkom front line staff's normal level of ineptitude. But then, no divorce from Telkom is an easy one.