Normal data used instead of Night Surfer data.

[saor]

I had a look at my account about two weeks ago, suspecting that I was coming to the end of my 60+60gb data. I had about 4.5gb left, and around 30gb of night surfer data left. So I figured I'd take it slow online for the next few weeks so I could at least get another month or two out of that 4.5gb.

And also figured I should use some night surfer data. So left my pc on last night (and one night last week as well) between 23:30 and 04:30 to download a few things. This afternoon my data bundle expired, which is odd as I was being careful not to use up that 4.5gb of data. Logged in, and saw that my night surfer data hasn't been used, it's still what it was 2 weeks ago: 30gb - despite the 2-3gb of night-time downloading I did the past few days.

I realize that picture doesn't prove anything. But the point is that none of the 30gb was used last night. I agree there is the chance that I've completely overlooked something, but I doubt it, and I'd appreciate it if you could look into the matter please TelkomMobile.

Could have pm'd I guess. But I was also wondering if anyone else had noticed this before and whether you had a resolve to the issue?

 

[sajunky]

Your usage and connect hours should be recorded in the system, PM 8ta rep with your details.

 

[Telkom]

I had a look at my account about two weeks ago, suspecting that I was coming to the end of my 60+60gb data. I had about 4.5gb left, and around 30gb of night surfer data left. So I figured I'd take it slow online for the next few weeks so I could at least get another month or two out of that 4.5gb.

And also figured I should use some night surfer data. So left my pc on last night (and one night last week as well) between 23:30 and 04:30 to download a few things. This afternoon my data bundle expired, which is odd as I was being careful not to use up that 4.5gb of data. Logged in, and saw that my night surfer data hasn't been used, it's still what it was 2 weeks ago: 30gb - despite the 2-3gb of night-time downloading I did the past few days.

I realize that picture doesn't prove anything. But the point is that none of the 30gb was used last night. I agree there is the chance that I've completely overlooked something, but I doubt it, and I'd appreciate it if you could look into the matter please TelkomMobile.

Could have pm'd I guess. But I was also wondering if anyone else had noticed this before and whether you had a resolve to the issue?

Hi soar

We'll investigate this and revert.

Thanks
Telkom Mobile

 

[saor]

Hi soar

We'll investigate this and revert.

Thanks
Telkom Mobile

Are you still investigating I'm not sure how it can take this long to check the logs...it's like 10 minutes work and bam - query resolved + satisfied customer!

 

[whatwhat]

I had the same.. it doesn't switch over automatically you need to manually disconnect and reconnect.

 

[saor]

I had the same.. it doesn't switch over automatically you need to manually disconnect and reconnect.

In the 1.5+ years that I've been with 8ta I've never had to do that - it's always been an automatic process. No ISP would ever make it work in such a manner tbh...it just wouldn't be practical having to be at home to disconnect & reconnect every time you wanted to download something .