OpenWeb ADSL Feedback Thread (Pt2)

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Rah_Skill

Well-Known Member
Joined
Dec 1, 2009
Messages
492
Logged into my clientzone, this morning, and noted that the account details shown do not reflect the account name given to me to use. Of course it's the original account I was first issued, and have since been bounced around many-a-time since. Surely if they had allocated myself a NEW account, it would reflect on their system?
 
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slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
My question is

If an employee made the error of assigning 3 users the same account, and the users only found out when one contacted OW. That means account are able to hold more than 1 concurrent connection at a time, without the ISPs knowledge...
 
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slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
Rah_Skill said:
Logged into my clientzone, this morning, and noted that the account details shown do not reflect the account name given to me to use. Of course it's the original account I was first issued, and have since been bounced around many-a-time since. Surely if they had allocated myself a NEW account, it would reflect on their system?
Click to expand...

Nope, client panel is 100% static. Details are typed in by employees as explained by Leon. Unless you tell them to update it, it won't happen...
 
F

F1 Fan

Executive Member
Joined
Nov 8, 2010
Messages
5,340
Can't wait for my account to run down this month....It's barely usable these days...day or night...
 
Necuno

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
F1 Fan said:
Can't wait for my account to run down this month....It's barely usable these days...day or night...
Click to expand...

lrg-256-pills-01.jpg
 
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