OpenWeb ADSL Feedback Thread

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MrBeep, what i don't understand is those of us on the higher end accounts - gold and platinum - we pay a premium so that when these type of outages happen we get priority on your network whether it be on the sat3 cable or just in general service. But from what I'm seeing and hearing from your support desk, all accounts are experiencing the same speeds and line quality.

Is there no prioritization happening on the network based on account type?
Or have you sold so many lower end accounts that its now saturated the entire network?
 
Unfortunately, Seacom is down. That means that streaming might not be possible for us until it is fixed. Seacom being down is entirely out of Openweb's hands.
 
Zewp said:
Unfortunately, Seacom is down. That means that streaming might not be possible for us until it is fixed. Seacom being down is entirely out of Openweb's hands.
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Yep. If you just bought a new Golf, you can't really be mad at VW if there is suddenly roadworks in your area stopping you from going top speed. It's not VW's fault.
Switching cars won't help you... all of us are in this traffic jam - just stay calm and wait it out like everybody else.

I think some people just moved to OpenWeb at the wrong time, and now think this is what OpenWeb is like.
 
Zewp said:
Unfortunately, Seacom is down. That means that streaming might not be possible for us until it is fixed. Seacom being down is entirely out of Openweb's hands.
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That's true about Seacom being down and it being out of OW's hands. However, customer care is still within their control, also, are people going to get credit for premiums paid during the 2 weeks outage and unusable internet? I don't think so. It's always the consumer's responsibility it seems, never the ISPs.
 
Well I'm signing up tomorrow. My trial account is very impressive so far !
 
Hi Phinix,

The Gold experience will be superior to the Standard Uncapped experience, as you have lower contention ratios.

However, because of the nature of this outage, all accounts will be noticeably slower. The only accounts that are no affected at all are Business and Platinum account holders, as they are on a very low contention ratio and very high priority on the network.

If you have such an account and are experiencing a problem, kindly email [email protected]

We have however spare alternate capacity after hours, thus everyone is getting a fantastic after hours experience.

Naturally, all will return to its glorious self once Seacom is backup.

I can however safely comment that OpenWeb clients are MUCH better off than some of the other ISP clients :)

Phinix said:
MrBeep, what i don't understand is those of us on the higher end accounts - gold and platinum - we pay a premium so that when these type of outages happen we get priority on your network whether it be on the sat3 cable or just in general service. But from what I'm seeing and hearing from your support desk, all accounts are experiencing the same speeds and line quality.

Is there no prioritization happening on the network based on account type?
Or have you sold so many lower end accounts that its now saturated the entire network?
Click to expand...
 
Mr Beep still struggling with my connection during the day it performs reasonable but at knight It drops down to 0.36 meg I don't understand Telkom says the line is synchronized bought a new router but still experiencing a problem try to conect
 
What does OW means buy 1 get 1 account free?

Does it mean, i get 2 account, but i am paying for 1 ?

Meaning, i can use 1 account at work 1 account at home?
 
chsiang719 said:
What does OW means buy 1 get 1 account free?

Does it mean, i get 2 account, but i am paying for 1 ?

Meaning, i can use 1 account at work 1 account at home?
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My understanding is that it is one account that allows two concurrent connections which will both run at full speed.
 
International running pretty smoothly on my side, not face melting speeds but definitely not really noticing the cable issues:

 
DrJohnZoidberg said:
My understanding is that it is one account that allows two concurrent connections which will both run at full speed.
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I am also thinking of that....

But i am just afraid, after i signed the deal with OW and cancel my Afri and Mweb...

It means "the second account is free for first 3 month" type of a thing...
 
DrJohnZoidberg said:
International running pretty smoothly on my side, not face melting speeds but definitely not really noticing the cable issues:

Click to expand...

I am pretty happy with OW Sillver Trial account, Very smooth on browsing... Unlike mweb. Takes forever to load their own website :<
 
Keeper said:
what? this is news to me.
Only my usenet is slightly slower today... when I combine HTTP downloads in FDM I get full speed again. (mostly)

Maybe just go and read the other "ADSL Feedback" threads before you move though, because the grass isn't green anywhere at the moment.
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This frustrates the hell out of me. Why are some accounts so strictly shaped and others have 80% to full line speed all day????

Everyday my line gets slower and slower and shaped HEAVILY without fail 8am to 5pm. I know theres an outage but i MAYBE got 100-200mbs the during working hours. Then 5pm comes and it goes at about 80%. Now its messing around. Losing connection timing out dl's stopping. SIGH
 
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