OpenWeb ADSL Feedback Thread

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MrBEEP:

Just thought you might want to know that speedtest.net suddenly thinks I'm in the Western Cape, when I'm actually in Durban.

A side-effect of your changes / upgrades?

Just FWIW
 
prodigyX said:
MrBEEP:

Just thought you might want to know that speedtest.net suddenly thinks I'm in the Western Cape, when I'm actually in Durban.

A side-effect of your changes / upgrades?

Just FWIW
Click to expand...

I think that's where you are authenticated ( speaking under correction )
 
This is a Telkom problem i'm afraid. They decided to place you in Cape Town for the day.

Go and take in the sights and sounds :)

prodigyX said:
MrBEEP:

Just thought you might want to know that speedtest.net suddenly thinks I'm in the Western Cape, when I'm actually in Durban.

A side-effect of your changes / upgrades?

Just FWIW
Click to expand...
 
We are calculating the possibility of an unshaped weekend. More feedback will follow shortly.
 
Hey

Today I called 10210 to upgrade my line to 2mbit and bam my line got upgraded to... 1.1mbit :( I tried restarting my router but it still is syncing at 1.1mbit instead of 2mbit.

Here's my router stats:

DSP Firmware Version E.25.41.55 A
Connected true
Operational Mode G.Dmt
Annex Type AnnexA
Upstream 512000
Downstream 1152000
SNR Margin(Upstream) 13 dB
SNR Margin(Downstream) 12.0 dB
Line Attenuation(Upstream) 25.0 dB
Line Attenuation(Downstream) 47.5 dB
CRC Errors(Upstream) 2
CRC Errors(Downstream) 0
Latency(Upstream) Fast
Latency(Downstream) Fast
Click to expand...

When I try to log in to my openweb account (Same ADSL username/password), I get this message "Alert: User/Password error - Please Try Again".
 
You would need to take this up with Telkom as they are in charge of line sync

DarkSpectre said:
Hey

Today I called 10210 to upgrade my line to 2mbit and bam my line got upgraded to... 1.1mbit :( I tried restarting my router but it still is syncing at 1.1mbit instead of 2mbit.

Here's my router stats:



When I try to log in to my openweb account (Same ADSL username/password), I get this message "Alert: User/Password error - Please Try Again".
Click to expand...
 
Ok, I will.

One question - Why am I unable to log in to my openweb client account (Client Portal)?
 
whats up with this slow speed?
been having it for a few days now

my games king is verry slow
1mbps
youtube dont work at all
browsing is slow
and other streaming sites that i used to get full speed only get like 25kb/s

neen like this for a few days now...
 
There are no general issues currently.

All is running below capacity, meaning that the weekend will be filled with unshaped bliss.

Kindly email [email protected] so that we can investigate.

Please include your ADSL username

sybertiger said:
whats up with this slow speed?
been having it for a few days now

my games king is verry slow
1mbps
youtube dont work at all
browsing is slow
and other streaming sites that i used to get full speed only get like 25kb/s

neen like this for a few days now...
Click to expand...
 
will do,hope they can fix it
what can be wrong on "my side" that can make me get slow speed,
i dont have other things open that can slow me down only the streaming site and skype

dns,modem etc?
 
download speed is fine for me
just streaming that bad

when i stream from the sites its slow
but when i download the vid from that site its fine :S
 
Good morning
anyone else have authentication issues.
My Afterhours account is not connecting.
My webafrica account is ok
 
No traffic coming through via my openweb account either.
Afrihost works fine.

Support email sent.
 
mrafiq1 said:
No traffic coming through via my openweb account either.
Afrihost works fine.

Support email sent.
Click to expand...

Any news.
I have also sent a ticket on the openweb site early this morning and am waiting a reply.
 
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