OpenWeb ADSL Feedback Thread

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That can also help.

Good luck!

Nerhzelok said:
Will calling Telkom and asking them to "refresh my port" fix this issue as well? Just curious.
Not that I want to call them again, those "tunes" of theirs burn holes into my ears.
Will report back in 20!
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I had to retry sending my response to the support team twice due to time-outs. It looks better now, but the pattern that is emerging is that my DSL account is slow / throttled to 10 to 25KiB/s during business hours, slowly improving as we approach 17:00. I did the 20 minutes off thing as well, but that didn't make a difference. Now that we are approaching 15:30, I see improvement, which makes me wonder - am I on some kind of after-hours package then?
 
Ah, I've been trying to run a Linux update since this morning, all of a sudden I'm getting 73KiB/s on the update server. That's pretty much what I'd expect on a 1MB line pulling data from overseas.
 
Hi Ewald

Kindly check my reply to your PM.

I replied about half an hour ago

EwaldHorn said:
Ah, I've been trying to run a Linux update since this morning, all of a sudden I'm getting 73KiB/s on the update server. That's pretty much what I'd expect on a 1MB line pulling data from overseas.
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Hi Friends,

I will be unavailable from 16:00 today until 16:00 on Friday.

'OpenWeb' will be monitoring the thread in the meantime.

However, for urgent matters, please email [email protected] so that it can be addressed swiftly.

PM's to MrBEEP will unfortunately not receive a reply until my return.
 
I have to admit, despite the network issues, I have had a pleasant customer experience with OpenWeb. Friendly and helpful staff, that's something other ISP's can definitely learn from. So thank you for that.
 
Not too amused with OW. Phoning you is impossible. I now cant send or receive e-mails due to the slow connection, and SMS are not being answered. I cannot log onto my account, the temp you sent me runs at a snails pace.
REALLY!! All I am asking is that SOMEONE ..... ANYONE deals with my issue. I am sorry now that I brought the slow connectivity up because its been replaced with NO connectivity.
I am hoping this post will reach you ...
 
A saying like this... what goes around comes around...

Now I am getting authentication problem... :o
 
OW's on fire again- back to how it should be :D

Hope you're having a lekker, well deserved break MrBEEP?
 
MrBEEP said:
Hi Friends,

I will be unavailable from 16:00 today until 16:00 on Friday.

'OpenWeb' will be monitoring the thread in the meantime.

However, for urgent matters, please email [email protected] so that it can be addressed swiftly.

PM's to MrBEEP will unfortunately not receive a reply until my return.
Click to expand...

Take a Kit-Kat or 3. You deserve it.
 
MrBEEP said:
Hi Friends,

I will be unavailable from 16:00 today until 16:00 on Friday.

'OpenWeb' will be monitoring the thread in the meantime.

However, for urgent matters, please email [email protected] so that it can be addressed swiftly.

PM's to MrBEEP will unfortunately not receive a reply until my return.
Click to expand...

I logged an incident almost 2 hours ago, online ticket status says unassigned. If Keoma was around I would have had the incident resolved by now...sad
 
MrBEEP said:
Hi Friends,

I will be unavailable from 16:00 today until 16:00 on Friday.

'OpenWeb' will be monitoring the thread in the meantime.

However, for urgent matters, please email [email protected] so that it can be addressed swiftly.

PM's to MrBEEP will unfortunately not receive a reply until my return.
Click to expand...

Well - I finally lost it with OW. 4 e-mails (at a really poor connection) , 5 sms's at my expense, 2 facebook posts and a post here for good measure - no response. You have my cancellation. Please allow us to part company amicably at the end of the month.

Swiftly didn't happen in my case.
 
I seem to be back on-line again, so thank you to OpenWeb for working on the issue. Here's to hoping it remains resolved until my notice period has run out.
 
Hi Textile Guy,

Kindly drop me a PM so that I can see what went wrong here.

I am so sorry!

TEXTILE GUY said:
Well - I finally lost it with OW. 4 e-mails (at a really poor connection) , 5 sms's at my expense, 2 facebook posts and a post here for good measure - no response. You have my cancellation. Please allow us to part company amicably at the end of the month.

Swiftly didn't happen in my case.
Click to expand...
 
Hi Ewald,

You are most welcome. I do hope we can convince you to revoke your cancellation.

EwaldHorn said:
I seem to be back on-line again, so thank you to OpenWeb for working on the issue. Here's to hoping it remains resolved until my notice period has run out.
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It's already been confirmed and scheduled for the end of this month. If I revoke, then I run the risk of being locked in for another month or two. This is a sticky one, I appreciate the prompt feedback and service, but I also have to bear in mind this was not a once-off incident, but rather felt like a pattern.
 
Looks like while the cat's away... I sent email to support last night, still no respose. :whistle:
 
Hi Patrick,

I am monitoring the support system and can confirm that all tickets have been responded to.

Kindly PM me your ticket number, I will address it a bit later when i'm back at a PC.

patrick123 said:
Looks like while the cat's away... I sent email to support last night, still no respose. :whistle:
Click to expand...
 
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