OpenWeb ADSL Feedback Thread

[Deleted member]

@ akescpt.....i think you missing the point here. We dont mind the shaping on the downloads / torrents during the day and to be fair i dont expect HD 720p you tube video's either. Like i explained in detail. Some services during the day are spot on, WOW for example works wonderfully, 200ms latency however i can't even open www.mybroadband.co.za at the same time.........my VPN client which connects locally also crawls to a halt.

So, either which way it's not a telkom exchange issue or anything non related to Openweb, it falls squarely with openweb. If the traffic from certain items reaches their network at a decent speed, networks 101 then declares the link between my house and openweb free of all faults. simple.

The issue we constantly raise is the HTTP / HTTPS during the day and it's 100% related to how the shaping is occuring. We should have reasonable speeds for HTTP/ HTTPS and downloads restricted as i do accept it's not a platinum service etc.....

I feel mike1000 has made really valid points and i feel the same way many times about OW, we just want full transparency and to speak to engineers when we have faults. not this call desk.

Like i said, when it's good it's great, fantastic ISP but when things dont work we get poor answers that really from a networking perspective are not technically correct.

all i ask for is a real technical explanation as the stuff we get given around "alternate routing" when passwords dont work is just bad. Many times i get my telkom guys to rebuild my ADSL line themselves and i can see all the traffic on their back end and exchange / node volumes and the feedback doesnt correspond to what i get from OW.

 

[MrBEEP]

Hey

We offer:

http://www.openweb.co.za/freedom-capped.html

as well as:

http://openweb.co.za/business_adsl/platinum_uncapped_static.html

at this stage

Just a question to MrBeep.

What account is not shaped like a "business package" other ISP's would offer, does OW have an equivalent?

 

[akescpt]

@ akescpt.....i think you missing the point here. We dont mind the shaping on the downloads / torrents during the day and to be fair i dont expect HD 720p you tube video's either. Like i explained in detail. Some services during the day are spot on, WOW for example works wonderfully, 200ms latency however i can't even open www.mybroadband.co.za at the same time.........my VPN client which connects locally also crawls to a halt.

So, either which way it's not a telkom exchange issue or anything non related to Openweb, it falls squarely with openweb. If the traffic from certain items reaches their network at a decent speed, networks 101 then declares the link between my house and openweb free of all faults. simple.

The issue we constantly raise is the HTTP / HTTPS during the day and it's 100% related to how the shaping is occuring. We should have reasonable speeds for HTTP/ HTTPS and downloads restricted as i do accept it's not a platinum service etc.....

I feel mike1000 has made really valid points and i feel the same way many times about OW, we just want full transparency and to speak to engineers when we have faults. not this call desk.

Like i said, when it's good it's great, fantastic ISP but when things dont work we get poor answers that really from a networking perspective are not technically correct.

all i ask for is a real technical explanation as the stuff we get given around "alternate routing" when passwords dont work is just bad. Many times i get my telkom guys to rebuild my ADSL line themselves and i can see all the traffic on their back end and exchange / node volumes and the feedback doesnt correspond to what i get from OW.

im getting the point. I just don't want to get 'the point' 10 times everyday is what im saying.

 

[iJasper]

Errr firstly .. Platinum, they offer 1mb and 4mb accounts, no 2mb, and 1mb is INSANELY expensive. as opposed to say afrihost business R300 odd rand.

Now as for OW Business, I have not seen such an account on their website. did you make it up?

http://openweb.co.za/business_adsl/ b0ss

 

[Mannemarak]

@MatthewMurdoch - Weekends are fabulous. Since i joined OW, May 2013, only had issue twice and that was Hellkom fiddling on DSLAM. Other than that weekends are bliss.

In general, I love OW, had a slight issue on the 1st Jan, recieved a new account, wasn't happy, PM'ed MrBeep, and it got sorted, and smiling from ear to ear the last two days.

I chose the Gamers package for obvious reasons, on the odd occation that I am at home inside office hours, browsing and downloading the odd driver seems fine, all my other downloads are properly scheduled for after hours and when I'm not going for FRAGS.

When downloads are running it's pretty much always line speed or close to line speed.

I for one would not even bother trying out another ISP.

 

[Anakha56]

I think they are trying to force MrBEEP to answer the questions we are always asking. These questions are asked only to be met with deafening silence. It is also possible that MrBEEP is waiting for this week to end because of the whole "everyone is back at work" reason. I for one would love to get a proper technical answer because I am one of those people with an account with a different provider who gives me better performance during the day when compared to OW. To get told its line related when you clearly have evidence to the contrary is very frustrating. So I vote for asking the same questions until a answer is given...

im getting the point. I just don't want to get 'the point' 10 times everyday is what im saying.

 

[TEXTILE GUY]

Hey all openwebbers.

Hows the speeds today (during the day).

Im at work the whole week so when i get home at 6pm all as it should be, but im curious to know for tomorrow / when i work from home

Had a problem Monday and Tuesday, (during the day - on leave) but Leon has sorted me out.
So far Wednesday, Thursday and this morning - sweet ....

Needless to say, downloads - if required - only after 19H00 during the week.

Usually no problems after 17h00 and over weekends with OW - and that suits me perfectly..

 

[Draciuz]

@ akescpt.....i think you missing the point here. We dont mind the shaping on the downloads / torrents during the day and to be fair i dont expect HD 720p you tube video's either. Like i explained in detail. Some services during the day are spot on, WOW for example works wonderfully, 200ms latency however i can't even open www.mybroadband.co.za at the same time.........my VPN client which connects locally also crawls to a halt.

So, either which way it's not a telkom exchange issue or anything non related to Openweb, it falls squarely with openweb. If the traffic from certain items reaches their network at a decent speed, networks 101 then declares the link between my house and openweb free of all faults. simple.

The issue we constantly raise is the HTTP / HTTPS during the day and it's 100% related to how the shaping is occuring. We should have reasonable speeds for HTTP/ HTTPS and downloads restricted as i do accept it's not a platinum service etc.....

I feel mike1000 has made really valid points and i feel the same way many times about OW, we just want full transparency and to speak to engineers when we have faults. not this call desk.

Like i said, when it's good it's great, fantastic ISP but when things dont work we get poor answers that really from a networking perspective are not technically correct.

all i ask for is a real technical explanation as the stuff we get given around "alternate routing" when passwords dont work is just bad. Many times i get my telkom guys to rebuild my ADSL line themselves and i can see all the traffic on their back end and exchange / node volumes and the feedback doesnt correspond to what i get from OW.

I couldn't agree more. It isn't rocket science.

I've asked OpenWeb support for any specific tests I can perform on my side.. Traceroute, ping, local/international speed test/etc. All I got was in response. "Get back to me in 30min with an update"

And at the moment, its up and down. No internet usage seems to flat line at a constant speed.

I try not to beat and bash under the cloud of frustration. However, when I connect with my (now cancelled) Telkom account, the line runs 100%. Amazingly good actually.

Openweb was running flawlessly a week or so ago. The excuse of "everyone is back at work" is utter nonsense.

I do appreciate Openweb for at least trying to sort out my issue. So far, its still a work in progress.

 

[DrJohnZoidberg]

I couldn't agree more. It isn't rocket science.

I've asked OpenWeb support for any specific tests I can perform on my side.. Traceroute, ping, local/international speed test/etc. All I got was in response. "Get back to me in 30min with an update"

And at the moment, its up and down. No internet usage seems to flat line at a constant speed.

I try not to beat and bash under the cloud of frustration. However, when I connect with my (now cancelled) Telkom account, the line runs 100%. Amazingly good actually.

Openweb was running flawlessly a week or so ago. The excuse of "everyone is back at work" is utter nonsense.

I do appreciate Openweb for at least trying to sort out my issue. So far, its still a work in progress.

It's really not:

JINX graph for last 30 days:

 

[Deleted member]

yip, I really dont want to bite the hand that feeds me and i will be the first to say OW give me more than any other ISP, after hours i get full speeds, on everything.

What i am willing to do is get on a call with OW during the day with all the Telkom guys on the CE / PE side and we hit this thing end to end as i am sure if we sort out this daily shaping issue with 1 person, the rest will be resolved.

To Mr Beep, thanks for always being prompt on the responses,it's appreciated.

 

[i.got~issues]

MrBEEP

Leoni, Zelda and Leon are pure gold !

Friendly, efficient and very patient.

Thank you for all your effort.

 

[Anakha56]

@Zoidberg, curiosity killed the cat but where did you get that graph from?

 

[Draciuz]

It's really not:

JINX graph for last 30 days:

Obviously internet usage will spike as business come back to work, but, that magically doesn't seem to apply to the Telkom account that I've been testing.

It is definitely nonsense in the sense that businesses has started for most and now its acceptable to expect a severe drop in performance, and then still be "ok" with it?

 

[DrJohnZoidberg]

@Zoidberg, curiosity killed the cat but where did you get that graph from?

http://stats.jinx.net.za/showtotal.php

 

[Deleted member]

It's really not:

JINX graph for last 30 days:

ok on this point, this then means the shaping isnt working well, look at my previous post, if wow works, low latency and 0% packet loss but HTTP / HTTPS doesnt it is not Telkom shaping..............no chance. Telkom dont care what traffic i put on my link CE to CE at openweb. If you want the proof of that you can PM me and i'll give you the stats from my node.

That graph supports what most of the chaps are saying, we are being shaped to hell on certain items due to an increase in load in other areas and we would like to come to some conclusion, either OW can or cannot deliver an efficient and effective HTTP / HTTPS service within reason for non business accounts during office hours.

 

[DrJohnZoidberg]

Obviously internet usage will spike as business come back to work, but, that magically doesn't seem to apply to the Telkom account that I've been testing.

It is definitely nonsense in the sense that businesses has started for most and now its acceptable to expect a severe drop in performance, and then still be "ok" with it?

Are you testing with a Telkom shaped uncapped account?

Also what does a traceroute look like on your line.

 

[Draciuz]

Yep, a bog standard Telkom account. I'm always shocked to see it actually performing more than what its supposed to. Telkom also confirm that its a 2MB account, as I've been upgraded to a 4MB line.

-----

Tracing route to www.google.co.za [74.125.233.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 9 ms 196-210-116-129.dynamic.isadsl.co.za [196.210.11
6.129]
3 11 ms 11 ms 10 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 11 ms 25 ms 11 ms 196.35.115.136
5 595 ms 11 ms 11 ms 168.209.6.13
6 31 ms 32 ms 31 ms 168.209.100.213
7 32 ms 31 ms 31 ms 196.26.0.130
8 32 ms 35 ms 33 ms 74.125.49.66
9 616 ms 32 ms 32 ms 64.233.174.57
10 32 ms 32 ms 32 ms jnb01s02-in-f24.1e100.net [74.125.233.88]

Trace complete.

-----

Should I tracert anywhere else?

 

[DrJohnZoidberg]

Yep, a bog standard Telkom account. I'm always shocked to see it actually performing more than what its supposed to. Telkom also confirm that its a 2MB account, as I've been upgraded to a 4MB line.

-----

Tracing route to www.google.co.za [74.125.233.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 9 ms 196-210-116-129.dynamic.isadsl.co.za [196.210.11
6.129]
3 11 ms 11 ms 10 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 11 ms 25 ms 11 ms 196.35.115.136
5 595 ms 11 ms 11 ms 168.209.6.13
6 31 ms 32 ms 31 ms 168.209.100.213
7 32 ms 31 ms 31 ms 196.26.0.130
8 32 ms 35 ms 33 ms 74.125.49.66
9 616 ms 32 ms 32 ms 64.233.174.57
10 32 ms 32 ms 32 ms jnb01s02-in-f24.1e100.net [74.125.233.88]

Trace complete.

-----

Should I tracert anywhere else?

I meant is it an uncapped account? Telkom capped accounts are unshaped accounts.

Your traceroute looks good.

 

[KALSTER]

We should try and find some kind of pattern to the problems. I am in Welkom and my internet is working as it should.

The other thing that is weird is the large pings people get on the first few hops only when doing a traceroute for Openweb. As The good Dr has been saying, that isn't an Openweb issue, as they are not involved in those first few hops. Something else is afoot.

Another thing to add: Openweb has thousands of customers, so if there are more people with Gold accounts complaining here, it doesn't necessarily mean they are more affected by whatever the problem is.

 

[Draciuz]

I meant is it an uncapped account? Telkom capped accounts are unshaped accounts.

Your traceroute looks good.

Sorry..

Yes, its an uncapped account. Part of the Do Broadband Advanced uncapped deal.

Ok so the trace route looks good you say. Speedtest to SAIX in JHB shows 2.35MBps, which is much much much better.

However, over browsing/youtube/steam, the line dip as low as 10kb/s and then as high as 399kb/s. My gadget network graph looks like a heart beat monitor.