OpenWeb ADSL Feedback Thread

[MrBEEP]

Hi

I see Leoni is addressing this query.

Please allow her some time to test the account etc

The fact still remains.....something is buggy........and i have ruled out router, exchange, and local.....ergo....

 

[DrJohnZoidberg]

You've made a terrible decision joining Openweb. If I were you I'd get out as fast as I can. I was with them for 2 months and that seemed like hell as I mostly work from home and ended up running up my MTN 3G card. 1 month to sign on, 1 month cancellation. My current ISP rarely throttles or shapes my line. My downloads are extremely fast and I average 15gigs usage a day. My speeds are available 24/7.

Joining Openweb was a great decision for me. Best ISP in SA.

 

[Imagine101011]

You've made a terrible decision joining Openweb. If I were you I'd get out as fast as I can. I was with them for 2 months and that seemed like hell as I mostly work from home and ended up running up my MTN 3G card. 1 month to sign on, 1 month cancellation. My current ISP rarely throttles or shapes my line. My downloads are extremely fast and I average 15gigs usage a day. My speeds are available 24/7.

I have an ongoing fantastic relationship with openweb, the speeds are usually good and the service is faaaaaantastic. I am on gold and I do not get shaped to 10-20kbps during the day, my download speeds are fast and I am able to game (star trek online) with no issues at all during the day, it is a RARE thing that there is a problem, but if there is, they are quick to sort it out.

 

[MrBEEP]

You guys are making us blush here! ;p

I have an ongoing fantastic relationship with openweb, the speeds are usually good and the service is faaaaaantastic. I am on gold and I do not get shaped to 10-20kbps during the day, my download speeds are fast and I am able to game (star trek online) with no issues at all during the day, it is a RARE thing that there is a problem, but if there is, they are quick to sort it out.

 

[Dade Murphy]

MrBEEP, please see PM

 

[MrBEEP]

Replied

MrBEEP, please see PM

 

[prodigyX]

Can anybody give feedback on how gaming on xbox live functions during the day? Just want to check it it will be worth putting in leave for GTA V

I played GTA Online on my Xbox today between 3pm - 4pm with no issues whatsoever on my 10mb Gamer King account

 

[TEXTILE GUY]

Well - seems that all is good with us at the moment ....

Family haven't given me carrots for daytime shaping ... and after hours is really good at the moment.

Hope this stays like this forever.......

 

[TEXTILE GUY]

Thank you troll

Its a pleasure .... Oh oh, sorry I thought you from another ISP that throttles .. my mistake

Not planning on trolling OW.

 

[Kensei2605]

Mr Beep

A thank you from my side for Openweb only a couple of months with you and received nothing but great service especially Zelda and Leon. Just sorted me out with my new account don't you guys sleep.

Ps. Got a Gold (power) 2 day trail could clearly see the difference in speed especially during the day above the other packages. Could not help but upgrade my account.

 

[TEXTILE GUY]

Mr Beep

A thank you from my side for Openweb only a couple of months with you and received nothing but great service especially Zelda and Leon. Just sorted me out with my new account don't you guys sleep.

Ps. Got a Gold (power) 2 day trail could clearly see the difference in speed especially during the day above the other packages. Could not help but upgrade my account.

Ditto.

 

[l_abc_l]

Mr Beep,

I just found out my account is shared as well and I signed up in Dec 2013.

A) why on earth do I need to be sharing my adsl account. Surely your system issue was sorted by then?
B) why do users need to be bringing this to your attention? Surely as the ISP, you can run a report and see this for yourselves?
C) is this fraud? I pay for a unique single connection account but wait two users are actually sharing it and you're being paid twice?

Did OW think users will never find out? Are you just cr@p at managing users? Perhaps this is why some gold account guys were battling, they were all sharing? Is your IT dept leaking info, I don't even know if the other person is a valid OW user?


I find this completely unacceptable and I would be embarrassed to be in OW's position.


I'm PM'ing my username right now. Please save some rep for OW and do 2 things:
1- get back to me with a new unique username
2- provide the OW userbase with an explanation of this issue and how you will be resolving for others users. I found out thanks to a huge favor from a fellow forumite (who pulled a report from our big bad landline network) but all OW users can't need to follow the same process as I did.

 

[capd]

really, you dont assign one username more then once, and those that have happened is because a few cases of a system assigning problem?

if the issue is reported quiet a lot here then are you lying to us or is the system to blame.

i think everyone on the IS network should check their acc info to see if they are acc sharing with others. http://users.isdsl.net/

before they cant any more... because how can you check if you sharing if the resource is blocked...

mrBEEP: "We will request IS to block access to this resource in the future to avoid confusion."

http://mybroadband.co.za/vb/showthr...ack-Thread?p=11943093&viewfull=1#post11943093

Shaping on browsing when downloads are running is applied via ADSL circuit number.

We however do not assign one username more than once. There have however been a few cases in the past where the system assigned the same username to two clients who ordered the same product seconds after the other but we have since identified and corrected this bug.

Mr Beep,

I just found out my account is shared as well and I signed up in Dec 2013.

A) why on earth do I need to be sharing my adsl account. Surely your system issue was sorted by then?
B) why do users need to be bringing this to your attention? Surely as the ISP, you can run a report and see this for yourselves?
C) is this fraud? I pay for a unique single connection account but wait two users are actually sharing it and you're being paid twice?

Did OW think users will never find out? Are you just cr@p at managing users? Perhaps this is why some gold account guys were battling, they were all sharing?


I find this completely unacceptable and I would be embarrassed to be in your position.


I'm PM'ing my username right now. Please save some rep for OW and do 2 things:
1- get back to me with a new unique username
2- provide the OW userbase with an explanation of this issue and how you will be resolving for others users. I found out thanks to a huge favor from a fellow forumite but all OW users can't need to follow the same process as I did.

Ok let me show you what I pay for.
Also note how people would claim that http://users.isdsl.net/ is in-accurate, but here is proof it is not.

So on the 20th of Jan 2014 finished the debit order to get my 10Mbps titan uncapped account. My initials out of interest sake is DB or DHB. Yet the username I was assigned is rb1****@openweb.co.za - strange?

Also out of interest sake, most of you would know, buying an IS based account from Plugg for example, allow 2 concurrent connections, where as Openweb advertises only 1 is allowed, also on the IS network?

Anyways so I had a buddy at big bad network do some investigation for me, and here is what he has found:

Pic 1 on 20th:

Pic 2 on 20th:

Ok so a Renier B**** is also on this account, wait that spells the 1st 2 letters on the username!!

Pic 3 on the 21st:

Now you see why I am so annoyed at this? I knew beforehand what is going on with the IS based accounts and Openweb, but because another friend who ordered the Titan account got a MTN based account, I assumed cool I will not have this problem then, except I was wrong.

I hate account sharing, I know how it will affect us both, sharing speed if you both in the same region or if separate regions IS half the account speed. Not only that, the other guy also affects your star rating with IS, it is highly annoying.

 

[MrBEEP]

I have replied to your PM.

I have checked your ADSL account and it is not assigned to more than one user on the OpenWeb side.

Mr Beep,

I just found out my account is shared as well and I signed up in Dec 2013.

A) why on earth do I need to be sharing my adsl account. Surely your system issue was sorted by then?
B) why do users need to be bringing this to your attention? Surely as the ISP, you can run a report and see this for yourselves?
C) is this fraud? I pay for a unique single connection account but wait two users are actually sharing it and you're being paid twice?

Did OW think users will never find out? Are you just cr@p at managing users? Perhaps this is why some gold account guys were battling, they were all sharing? Is your IT dept leaking info, I don't even know if the other person is a valid OW user?


I find this completely unacceptable and I would be embarrassed to be in OW's position.


I'm PM'ing my username right now. Please save some rep for OW and do 2 things:
1- get back to me with a new unique username
2- provide the OW userbase with an explanation of this issue and how you will be resolving for others users. I found out thanks to a huge favor from a fellow forumite (who pulled a report from our big bad landline network) but all OW users can't need to follow the same process as I did.

 

[MrBEEP]

Kindly PM me your ADSL username so that I may investigate your issue.

Unfortunately you have not responded to my previous requests to PM me.

really, you dont assign one username more then once, and those that have happened is because a few cases of a system assigning problem?

if the issue is reported quiet a lot here then are you lying to us or is the system to blame.

i think everyone on the IS network should check their acc info to see if they are acc sharing with others. http://users.isdsl.net/

before they cant any more... because how can you check if you sharing if the resource is blocked...

mrBEEP: "We will request IS to block access to this resource in the future to avoid confusion."

http://mybroadband.co.za/vb/showthr...ack-Thread?p=11943093&viewfull=1#post11943093

 

[MrBEEP]

Thank you for the kind words

Mr Beep

A thank you from my side for Openweb only a couple of months with you and received nothing but great service especially Zelda and Leon. Just sorted me out with my new account don't you guys sleep.

Ps. Got a Gold (power) 2 day trail could clearly see the difference in speed especially during the day above the other packages. Could not help but upgrade my account.

 

[akescpt]

Kindly PM me your ADSL username so that I may investigate your issue.

Unfortunately you have not responded to my previous requests to PM me.

yes please capd give some legitimacy to your complaints. PM mrbeep your username. then he can confirm whether you are a current customer. so when im reading your bitching and moaning I can assign the appropriate indignation.

 

[Mannemarak]

:wtf:

 

[ijack]

Hi all, sorry for being so quiet, but the new year started with a bang. I must provide some feedback regarding my Openweb account. I ran into some problems during December. I phoned the call centre, and it turned out to be a congested exchange problem.

Telkom sorted me out last week, and now I am flying again. Well done OW!

 

[capd]

good that you edited the post, its more alot more professional now.

im not gonna provide any details. why should i?? take a minute to think abt that. i am a OW client.

im raising the same issues others raise. just like others i have terrible daytime speeds to. and i disagree with advertising and charging more for premium products with big promises abt priority and low contention which gets outperformed by cheaper products during day. there is no consistensy and ppl arent getting what is advertised.

every reason behind itthat you give is vague. dont blame me for asking questions cause of your vagueness.

i have no authproblems or acc sharing yet but its very interesting. i dont need to pm my details to discuss and get honest answers for the benefit of others.

@ l_abc_l pls keep us posted what the problem was, if it was a system error ect.

Kindly PM me your ADSL username so that I may investigate your issue.

Unfortunately you have not responded to my previous requests to PM me.