OpenWeb ADSL Feedback Thread

[Keeper]

Right... So... Here is a speedtest on my mweb 4mb uncapped.

So what does this tell us?

Say it with me everyone!

Care to do that test in the daytime during business hours?

 

[akescpt]

woof woof

 

[Looney]

Care to do that test in the daytime during business hours?

That's not the point. The point is that I cannot even reach those speeds on my 4mb uncapped gold. Daytime or night time. My account is garbage. And instead of MrBEep actually trying to help me by offering me another username and password to test he refers me to Telkom and change my router.

I am paying a premium for this account. Over R600 p/m and I expect to get what I pay for.

I actually regret signing up with openweb. It has been nothing but a misery.

I won't even bother asking for a refund because I know the attitude and what to expect.

If this is not sorted out by end of business day tomorrow, I will be canceling my openweb account and never referring anyone to them.

I'm not interested in the seacom debacle, as I have proved that mweb uncapped works flawlessly.

I don't need to run any more tests, trace routes, pings etc to tell me that openweb is a joke.

I would have expected MrBEep to at least tell me he will continue to investigate my issue, provide me with another username and password in the meantime and actually do his job. Instead I get slapped with the router/exchange/line comment and that's the end of it.

 

[Zodiak]

That's not the point. The point is that I cannot even reach those speeds on my 4mb uncapped gold. Daytime or night time. My account is garbage. And instead of MrBEep actually trying to help me by offering me another username and password to test he refers me to Telkom and change my router.

I am paying a premium for this account. Over R600 p/m and I expect to get what I pay for.

I actually regret signing up with openweb. It has been nothing but a misery.

I won't even bother asking for a refund because I know the attitude and what to expect.

If this is not sorted out by end of business day tomorrow, I will be canceling my openweb account and never referring anyone to them.

I'm not interested in the seacom debacle, as I have proved that mweb uncapped works flawlessly.

I don't need to run any more tests, trace routes, pings etc to tell me that openweb is a joke.

I would have expected MrBEep to at least tell me he will continue to investigate my issue, provide me with another username and password in the meantime and actually do his job. Instead I get slapped with the router/exchange/line comment and that's the end of it.

That's also how I feel. I've basically been told to shove off and to live with it. I think OW has a lot to learn about customer care. however, saying that, my account is running 100 percent again post 5 pm. Of course until tomorrow morning when it will die a slow and painful death.

 

[akescpt]

oh ffs so it was normal for 20 minutes now nntp is zero again. whats going on here? why am i being shaped at night? other protocols appear fine.

 

[mika1000]

since a rocky start with openweb gold, i can now state that its by far the best internet i've used since getting adsl back in 2006. my line had been rock steady even with the seacom break. my average download speed is around 200KB/s, while the other isp's idle around 60-100KB/s... thanks

 

[Keeper]

@Looney - did you open a support ticket in the OW Control Panel?
I'm just thinking that posting in a thread at 9PM might not be the best route to take... rather use the official support channels.


It's sad that your speed sucks, these things are difficult to diagnose as it can be many many many things, from hardware, software, settings, router, to your line, the DSLAM, and now even seacom problems on top of all this.

All I was merely saying is, although you might have good MWeb at night, most of us get that same full speed you posted during the day on OpenWeb.
(Basically, Mweb might be working better for you at the moment, but that doesn't mean it's the case for everbody.. you are the "exception to the rule")


It sucks Looney... best of luck and hope you come right!

 

[Looney]

oh ffs so it was normal for 20 minutes now nntp is zero again. whats going on here? why am i being shaped at night? other protocols appear fine.

Akescpt: I suggest you change your router and log a fault with Telkom. It is either your line/exchange congestion or router.

In fact, I suggest anyone that is having issues with openweb change their routers and log faults with Telkom because its clearly not an openweb problem.

 

[Jacques_mybb]

6Mb Gold Uncapped - International

Test conducted on 3/26/2013 10:27:20 PM

Download Speed: 563 kbps (70.4 KB/sec transfer rate)
Upload Speed: 431 kbps (53.9 KB/sec transfer rate)
Latency: 218 ms

 

[Looney]

@Looney - did you open a support ticket in the OW Control Panel?
I'm just thinking that posting in a thread at 9PM might not be the best route to take... rather use the official support channels.


It's sad that your speed sucks, these things are difficult to diagnose as it can be many many many things, from hardware, software, settings, router, to your line, the DSLAM, and now even seacom problems on top of all this.

All I was merely saying is, although you might have good MWeb at night, and your OW is broken, most of us get that same full speed you posted during the day on OpenWeb, where Mweb just can't...


It sucks Looney... best of luck and hope you come right!

Thanks, I appreciate your post. I did not think I needed to open a support ticket through openweb due to the fact that I've been talking with mrbeep in pm regarding my issue. He is supposed to represent his company and deal with any issues the mybb customers are experiencing, else why be here?

Before I signed up with openweb my mweb account ran full speed day and night. No kidding. The only reason I cancelled with mweb was to give openweb a chance after hearing all the rave reviews they were getting and figured that the gold account would be shaped much less and provide me with a much seamless streaming.

I will disagree with you however on the hardware, software, settings, router, line and DSLAM due to the fact that the minute I switch to mweb my Internet works the way it's supposed to. If it was a hardware, software, settings, router, line and DSLAM problem then I would be experiencing the same issues with mweb and with any ISP for that matter. The fact that the issues only start when switching to openweb leads me to believe that this is an openweb fault and it is their duty to resolve it. That is why I pay a premium. Not to be shoved off and told to change my router and log faults with Telkom.

 

[DrJohnZoidberg]

I will disagree with you however on the hardware, software, settings, router, line and DSLAM due to the fact that the minute I switch to mweb my Internet works the way it's supposed to. If it was a hardware, software, settings, router, line and DSLAM problem then I would be experiencing the same issues with mweb and with any ISP for that matter. The fact that the issues only start when switching to openweb leads me to believe that this is an openweb fault and it is their duty to resolve it. That is why I pay a premium. Not to be shoved off and told to change my router and log faults with Telkom.

It is not always that simple. Different ISPs will go through different routes and different hardware at places which may not always be under the full control of the ISP.

I do feel your pain though, slow interwebz sucks.

 

[racer]

most of us get that same full speed you posted during the day on OpenWeb.

What backbone is your account on? IS?

My speeds (local FTP download) were getting slower and slower until when it crawled along at 6KB/s I put Mweb's login back into my router and I'm getting full line speed with them - go figure! I think I am gonna need to get this account checked tomorrow...

 

[StoneCold]

I agree with what Keeper said. My account has been running like a boss throughout the entire Seacom cable break scenario. Sure, the shaping might be a bit more aggressive during office hours due to this fault, but it's understandable. I've also had very erratic speeds today, but did you see me complaining here about it ?

Then again, not all of us are downloading or using the same protocols throughout the day, so our experiences are going to differ. I'm also not saying that you guys aren't allowed to complain, but given the current circumstances (cable break and all) one could just exert a little more patience perhaps and see how things are looking tomorrow

 

[Jacques_mybb]

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 1xx.xxx.xxx.xxx
2 8 ms 8 ms 8 ms 196-215-178-1.dynamic.isadsl.co.za [196.215.178.1]
3 11 ms 11 ms 11 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 11 ms 11 ms 11 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 17 ms 11 ms 13 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 11 ms 13 ms 11 ms 168.209.1.179
7 655 ms 20 ms 19 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 307 ms 202 ms 13 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 14 ms 16 ms 92 ms 196.44.31.99
10 32 ms 34 ms 27 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.37]
11 368 ms 107 ms 22 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.136]
12 16 ms 17 ms 22 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 205 ms 101 ms 21 ms core-access-switch1-vlan1001.jnb.host-h.net [41.72.136.53]
14 25 ms 26 ms 35 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 1 ms 7 ms 1 ms 1xx.xxx.xxx.xxx
2 9 ms 8 ms 8 ms 196-215-178-1.dynamic.isadsl.co.za [196.215.178.1]
3 11 ms 18 ms 11 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 11 ms 11 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 12 ms 15 ms 11 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

6 183 ms 183 ms 184 ms 168.209.201.93
7 175 ms 175 ms 177 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
8 * * * Request timed out.
9 605 ms 193 ms 190 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 237 ms 289 ms 182 ms 132.185.255.165
11 1172 ms 177 ms 204 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

 

[akescpt]

oh ffs so it was normal for 20 minutes now nntp is zero again. whats going on here? why am i being shaped at night? other protocols appear fine.

router reset. running again.

 

[Looney]

It is not always that simple. Different ISPs will go through different routes and different hardware at places which may not always be under the full control of the ISP.

I do feel your pain though, slow interwebz sucks.

Fully agreed with you, but you can agree with me that it has nothing to do with my hardware or line which means that the issue does not lie on my side and rather the ISPs side.

I as the customer paying a premium for a premium account expect the ISP to resolve the issue, irrespective of how much control they have. It is not my problem where the fault lies and how they intend on resolving it. That is their problem and I expect them to honor their commitment of providing me with customer service and resolving my issue. Not debiting my account every month while passing the blame to someone else.

I pay them for services and they better provide.

 

[Looney]

I agree with what Keeper said. My account has been running like a boss throughout the entire Seacom cable break scenario. Sure, the shaping might be a bit more aggressive during office hours due to this fault, but it's understandable. I've also had very erratic speeds today, but did you see me complaining here about it ?

Then again, not all of us are downloading or using the same protocols throughout the day, so our experiences are going to differ. I'm also not saying that you guys aren't allowed to complain, but given the current circumstances (cable break and all) one could just exert a little more patience perhaps and see how things are looking tomorrow

I'm really glad your getting the speeds you were promised when you signed up. You are getting what you paid for. I on the other hand am not.

I can understand that there is an issue with seacom, but surely if my mweb uncapped can cope just fine, why should it be any different with open web. In fact, I would expect open web to perform even better than mweb during the seacom crises due to their additional redundancy.

I don't torrent, I barely do any http downloads, no nntp. Just browsing and streaming Netflix and Hulu.

Patience... When you are fed the same lines over and over again about how the problem is on your side, be it hardware or line even though you have done port resets, downgrading of line speeds, logging faults with Telkom and changing routers and still get the same issues then I'd like to see you not complain

 

[StoneCold]

@Looney:

Fair enough, I won't argue with your statement. Personally, Openweb performed far better than Mweb with the Seacom cable break, even though Mweb has FINALLY procured the necessary redundancy to keep their head above water. I don't know if you saw my previous post where I said your account could possibly be the victim of a routing issue due to those numerous timeouts ?

Not saying it is, but it's a possibility. Like Keeper mentioned, different ISPs are going to / might have different routes, which is another possibility. But I'm pretty sure you're done with any "possibilities" at this stage and I understand your frustration. Here's hoping OW can solve your account issue tomorrow.

 

[Looney]

@Looney:

Fair enough, I won't argue with your statement. Personally, Openweb performed far better than Mweb with the Seacom cable break, even though Mweb has FINALLY procured the necessary redundancy to keep their head above water. I don't know if you saw my previous post where I said your account could possibly be the victim of a routing issue due to those numerous timeouts ?

Not saying it is, but it's a possibility. Like Keeper mentioned, different ISPs are going to / might have different routes, which is another possibility. But I'm pretty sure you're done with any "possibilities" at this stage and I understand your frustration. Here's hoping OW can solve your account issue tomorrow.

Sorry StoneCold, I do not intend on biting your head off. If I've come across as aggressive towards you I apologize.

While your open web has performed better than mweb, mine has been the other way round. My mweb has performed far better than open web.

I did see your post about the routing issue, but surely you can understand that the if it is a routing issue it has nothing to do with me. It should not be my problem. The ISP is responsible for ensuring that the routing issue is resolved on my account irrespective.

The only reason I am done with "possibilities" is due to the fact that open web has done nothing to help resolve my issue.

I am just getting tired of being pushed aside and being told to F off while still paying these high prices every month.

Why are we as South Africans not demanding better service? Why are we still being held hostage, wallets emptied and still get abysmal service.

Why are we not fighting for change?

 

[Jacques_mybb]

The dude in the ship that decided to hook the Seacom cable and rip it apart has destroyed my once GREAT internet connection and I blame him. I hope that I will have the same line quality as before the incident once everything is fixed.