OpenWeb ADSL Feedback Thread

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I am not sure if 'we are on the same planet', as in my opinion, if you have already achieved over 21GB's in a day, there cannot be much wrong with an account.

I am currently connected to the very account, and I am browsing fine. Downloads will be slow as this is peak shaping time. If you would like 24 / 7 Uncapped Unshaped, I would suggest our Platinum 10Mbps Unshaped business package for R3799.

matieut said:
MrBEEP, we keep on going around in circles with this.
Once again, let me state the following:
1. The package is great when used after hours - that is where all these downloads occur. - Ok? everybody with me on this?
Now, lets look at what happens from 8am to 5pm Monday to Friday - this morning, I cannot even send an email to your support desk because of my speeds on a so called Premium package, I cannot even open speedtest.net, I cannot download ANYTHING, and when I am lucky enough to be able to do so, then my speeds are between 20KB/s and 50KB/s.

Now, based on the splurb you guys have made on the GOLD packages, how can you tell me that there is no problem?
How can you tell me that for 8 hours a day, on a 10M GOLD premium package, showing non-existing speeds for one third of each 24 hour period, that there is no problem?

MrBEEP, are we on the same planet or am I just asking for too much? Yes, shape me during business/high bandwidth periods, but to the extent that this is happening goes contrary to the decription of the GOLD account.
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Well, we will just have to agree to disagree, and i will have to change my package to an After Hours one at a lower monthly premium; the 10M GOLD behaves like an After Hours package for me so there is no point in paying extra for something I am not getting.
BTW, I have never asked to be able to download 24/7 at full speed.
How do I go about changing my package?
 
MrBEEP said:
I see you managed to pull 81GB on Saturday, 80GB on Sunday and 21GB so far today. This does not indicate that there is a much of a problem with your account?
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MrBEEP, he said daytime (business hours) speeds

7 of today's hours (midnight last night till 7am this morning) have been unshaped and that was most likely when he downloaded the majority of that 21gb.. not so?
 
Thanks prodigyX, finally someone that can understand and read English.
Yes, my problems are during business hours - 8am to 5pm Monday to Friday -= being shapped on a 10M GOLD account down to 20-40KB/s is, in my book, not a Premium account performance but what one would expect from a Vanilla account performance.

prodigyX said:
MrBEEP, he said daytime (business hours) speeds

7 of today's hours (midnight last night till 7am this morning) have been unshaped and that was most likely when he downloaded the majority of that 21gb.. not so?
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I am currently getting around 152KB/s on a HTTP download using this account (1 connection using the browsers downloader).

Locally, I am maxing out my line.

You are getting excellent value for money.

It is not a hidden mystery that daytime will be slower, and some days slower than others on this account type, as it is a shaped product. I'm afraid we cannot afford to offer a 24 / 7 unshaped product at this price point.

I understand you wish to download 24 / 7, but this is not a reality. Once Telkom drops their IPC costs, we will be closer to this goal. But right now, they charge in excess of R12 000 per Mbps. It is quite a blanacing act as you can imagine.

After hours we allow you alot of freedom, as is shown by your usage.

Would it not be better to look at your total usage and say, 'hey, I downloaded a TB this month, thats value for money!'?

If you can find an ISP that will allow you to download 24 / 7 on a shaped price point, let me know who they are so that we can partner with them.

matieut said:
Thanks prodigyX, finally someone that can understand and read English.
Yes, my problems are during business hours - 8am to 5pm Monday to Friday -= being shapped on a 10M GOLD account down to 20-40KB/s is, in my book, not a Premium account performance but what one would expect from a Vanilla account performance.
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MrBEEP said:
I understand you wish to download 24 / 7, but this is not a reality. Once Telkom drops their IPC costs, we will be closer to this goal. But right now, they charge in excess of R12 000 per Mbps. It is quite a blanacing act as you can imagine.
Click to expand...

I'd like to encourage all ISP's to publicise a break-down (at least percentages if $$$ are proprietary info!) of their cost structure.

It would do a lot to:

a) defuse customer frustration if we understood just how absurd the conditions are y'all have to operate under

b) encourage the public to place the blame squarely where it belongs and hopefully even encourage the writing of livid letters to our democratically elected representatives
 
Hi Antonie

Herewith a very interesting article regarding this very issue:

http://mybroadband.co.za/news/adsl/70970-where-your-adsl-money-really-goes.html

antoinevg said:
I'd like to encourage all ISP's to publicise a break-down (at least percentages if $$$ are proprietary info!) of their cost structure.

It would do a lot to:

a) defuse customer frustration if we understood just how absurd the conditions are y'all have to operate under

b) encourage the public to place the blame squarely where it belongs and hopefully even encourage the writing of livid letters to our democratically elected representatives
Click to expand...
 
MrBEEP said:
I understand you wish to download 24 / 7, but this is not a reality. Once Telkom drops their IPC costs, we will be closer to this goal. But right now, they charge in excess of R12 000 per Mbps. It is quite a blanacing act as you can imagine.
Click to expand...

WOW. Just WOW. :wtf:
 
MrBEEP said:
Hi Antonie

Herewith a very interesting article regarding this very issue:

http://mybroadband.co.za/news/adsl/70970-where-your-adsl-money-really-goes.html
Click to expand...


Tx for that, most informative!

What left me utterly gobsmacked is that nowadays International Transit only accounts for 2% of the total cost!!! (edit: i.e _98%_ of the cost is spent on just getting our IP packets to the international internet!!! We should think about _that_ when we wonder why the availability of affordable broadband access is not such big deal in most other countries.)

That said, it's a tad disingenuous to use a 1Mbps service as a baseline because ADSL prices don't scale linearly with capacity.

The percentage breakdown would look vastly different for a 10Mbps service. Even more so for fibre-based 100Mbps services!

The reality is that even if Telkom made ADSL line rental free it would still be economically impossible to provide true broadband (i.e. 10Mbps and up!) service in South Africa.
 
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I am pretty sure that we are not talking about download speeds during the day.. its the general browsing that is terrible. Just to search a term in google.co.za takes over 30 seconds for the result to load and facebook is slow as well. I thought during the day HTTP and emails were given priority?
 
MrBEEP said:
I am currently getting around 152KB/s on a HTTP download using this account (1 connection using the browsers downloader).
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Makes sense. I think the issue might be with the advertising. The website states that: "Generally, Gold performs better than the cheaper alternatives."

MrBeep, is it possible to see through testing that cheaper accounts are downloading the same data at less than 152Kb/s compared to the user's 10mb Gold uncapped? That is essentially why we are paying the premium on Gold right?

Thanks!
 
Something just opened the floodgates. Running Torrents at full speed atm, while 5 minutes ago it was running at less than 25% speed!
 
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