-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
- Start date
- Status
Hello Friends,
Gold Uncapped Unshaped is no longer for sale to new clients as we are developing a new product that will suit the needs and pockets of many more folks.
Platinum Uncapped Unshaped is indeed still available.
We have also introduced our fantastic new Gold Uncapped (Orange Edition) which is on sale as we speak!
Gold Uncapped Unshaped is no longer for sale to new clients as we are developing a new product that will suit the needs and pockets of many more folks.
Platinum Uncapped Unshaped is indeed still available.
We have also introduced our fantastic new Gold Uncapped (Orange Edition) which is on sale as we speak!
Kindly post the full story. You have opted not to include the most important facts about this issue.
The reason why we asked you to leave was because of your abusive language towards our staff. I'm afraid I do not tolerate any form of abusive language towards our staff, especially not towards our female staff members. Instead of requesting support assistance, you decided that swearing and shouting at our staff would be the preferred option. I'm sorry, this will not accepted.
The reason why we asked you to leave was because of your abusive language towards our staff. I'm afraid I do not tolerate any form of abusive language towards our staff, especially not towards our female staff members. Instead of requesting support assistance, you decided that swearing and shouting at our staff would be the preferred option. I'm sorry, this will not accepted.
@MrBeep, I have to admit, I did, but it was not to the female staff, it was to David, I think his name was, it was not directed at him but it was to the blatant bad service that i was receiving. I have in my mail to CEO Keoma said to please apologize to said staff as that was not my intention, I was just frustrated with yet again bad service.
The reason why you did not receive a quick resolution to this problem, and an immediate removal notice was due to this language. Our staff deal with thousands of clients on a daily basis for all sorts of reasons. We work on a level of positive energy that is needed in this demanding industry. Any form of abuse will get that staff member down. The worst thing is, they take it personally. You have no concept of how it affects a staff member.
@MrBEEP, I am not worried that I don't have an account with OpenWeb anymore, and that it was cancelled, and I do not want it back. I would just like to make sure that the normal and new users out there do not get the bad service and lies, Like I did.
You received no 'lies' and bad service. You were the cause of the lack of service due to your abuse. We will not service an abuser. Sorry.
@MrBEEP, I asked to have my problem escalated to Management which I never received, this was to ensure that what you have stated not happen with a staff member. Once again i do understand the people factor, this I have made apologies for. As for the bad services and not getting what i have paid for, I still have no answers.
@MrBEEP, ok if that is the way you want to see it, that is fine, but what about the other customers you have that keep getting shifted between accounts for the same reason of their accounts being shaped??
Fjorko
Expert Member
- Joined
- Jan 17, 2007
- Messages
- 2,039
- Reaction score
- 960
Dude - 99.9% of Openweb customers are happy with the service they get (me included). I got only brilliant service from Openweb from the start. I don't say things don't always run smoothly, but what in life does ?
MrBeep is the CEO of Openweb, so if you wanna speak to management, you are talking to the man himself. There are no other ISP's out there that have their CEO actively participating on the forums. He doesn't HAVE to help us, but he does.
So cudos to them !
Enjoy your day !
Last edited:
You need to run along now.
Your negative energy is causing my skin to change colour.
Openweb clients are very happy with the service they receive from OW. The reason why you havent been donnered yet is because we actually work for a living.
Who do you think you are to swear at people? Do you think you are superior to them?
Disgusting.
Oh, I type this while downloading at 382KB/s on a torrent using gold.
Your negative energy is causing my skin to change colour.
Openweb clients are very happy with the service they receive from OW. The reason why you havent been donnered yet is because we actually work for a living.
Who do you think you are to swear at people? Do you think you are superior to them?
Disgusting.
Oh, I type this while downloading at 382KB/s on a torrent using gold.
I do not think I am superior, that is why I apologized to him/them for that.
I am happy that you are a happy customer, you are receiving the service that you have paid for. I did not.
I tried to handle it correctly but was not handled correctly from their side. I would have been open to discussion if they attempted it handle my issue correctly.... I am also human dude .... like I have said not at the staff but the bad Service!
I am happy that you are a happy customer, you are receiving the service that you have paid for. I did not.
I tried to handle it correctly but was not handled correctly from their side. I would have been open to discussion if they attempted it handle my issue correctly.... I am also human dude .... like I have said not at the staff but the bad Service!
Like MrBeep said there are two sides to the this coin.
The one side. Losing your temper and disrespecting people(If Female terrible, if male, equally terrible), who are trying to assist you in something that was in this case and can be in many above their pay line is just not cool
. I learnt that it is best for your own health ( 
) to switch between support staff and find the person who can help u most effectively and in the most friendly manor. This is not ISP specific. This method has worked for me across several ISP's. There will always be someone who you find a better connection with.
The other side. If not lies and bad service then what would selling an Unshaped account that gets Shaped be labled as. I don't see how this can be seen as good practice as a I believe people pay a lot of money for a premium and superior service.
I still think this matter can be resolved as in my experience OpenWeb has only given me good service and have always been a company to go the extra mile. And I have till now purchased multiple types of accounts from them. Thus, this is purely my perspective and hopefully an attempt at getting both parties to come together and resolve the matter.
The one side. Losing your temper and disrespecting people(If Female terrible, if male, equally terrible), who are trying to assist you in something that was in this case and can be in many above their pay line is just not cool
. I learnt that it is best for your own health ( ) to switch between support staff and find the person who can help u most effectively and in the most friendly manor. This is not ISP specific. This method has worked for me across several ISP's. There will always be someone who you find a better connection with. The other side. If not lies and bad service then what would selling an Unshaped account that gets Shaped be labled as. I don't see how this can be seen as good practice as a I believe people pay a lot of money for a premium and superior service.
I still think this matter can be resolved as in my experience OpenWeb has only given me good service and have always been a company to go the extra mile. And I have till now purchased multiple types of accounts from them. Thus, this is purely my perspective and hopefully an attempt at getting both parties to come together and resolve the matter.
@Wackyza,
I am 100% in agreement with your comments, I tried to stay calm and handle this nicely, I feel bad for uttering the comment to David, "it was not directed to him, he said he would escalate the issue to management, I received no call back or discussion on the topic, just a mail from CEO, stating cancellation..... shocked that that is the way they chose to handle a angry customer.
I am 100% in agreement with your comments, I tried to stay calm and handle this nicely, I feel bad for uttering the comment to David, "it was not directed to him, he said he would escalate the issue to management, I received no call back or discussion on the topic, just a mail from CEO, stating cancellation..... shocked that that is the way they chose to handle a angry customer.
Like MrBeep said there are two sides to the this coin.
The one side. Losing your temper and disrespecting people(If Female terrible, if male, equally terrible), who are trying to assist you in something that was in this case and can be in many above their pay line is just not cool
The other side. If not lies and bad service then what would selling an Unshaped account that gets Shaped be labled as. I don't see how this can be seen as good practice as a I believe people pay a lot of money for a premium and superior service.
I still think this matter can be resolved as in my experience OpenWeb has only given me good service and have always been a company to go the extra mile. And I have till now purchased multiple types of accounts from them. Thus, this is purely my perspective and hopefully an attempt at getting both parties to come together and resolve the matter.
Like MrBeep said there are two sides to the this coin.
The one side. Losing your temper and disrespecting people(If Female terrible, if male, equally terrible), who are trying to assist you in something that was in this case and can be in many above their pay line is just not cool
The other side. If not lies and bad service then what would selling an Unshaped account that gets Shaped be labled as. I don't see how this can be seen as good practice as a I believe people pay a lot of money for a premium and superior service.
I still think this matter can be resolved as in my experience OpenWeb has only given me good service and have always been a company to go the extra mile. And I have till now purchased multiple types of accounts from them. Thus, this is purely my perspective and hopefully an attempt at getting both parties to come together and resolve the matter.
i fully agree on this! doesnt help rant'ing on and on. just be calm dont play the blame game. just sort it out and go your own ways. remember 2 heads are better than one. so help each other resolve the issue.
and as you stated, openweb WILL go the extra mile. my support lady that helps me everytime i get an issue is amazing! 20min and everything 99% of time is sorted! any other ISP will be atleast 60min to get an reply from yet alone sort out the issue.
Ye its great to have that type of service at hand. I was forced ( By life
) to discontinue my OpenWeb account due to having to cut costs, only to sign up again for another account 3 weeks later! You cannot beat OpenWeb in the price vs service quality regard. 
I think everyone makes mistakes (this includes all parties involved) and anything can be sorted out if there are apologies all round. I believe if you can set up a discussion in the right manor with MrBeep private via email e.g. you guys might find a way to sort this out. Maybe, maybe not. It's worth a shot
akescpt
Honorary Master
Always 2 sides! Rabid dog! Woof!
hayted
Well-Known Member
- Joined
- May 10, 2007
- Messages
- 327
- Reaction score
- 0
Lol. Are you from Bloem by any chance? I was there for the rugby test match between SA and Aus when we we made that amazing comeback but lost in the dying seconds with that converted penalty. Sitting behind me there was a lad that screamed every time we had the ball or we had a scrum: "Attack like a Wild Dog!". Rabid dog seems just as close. Ha Ha. Thanks for making my morning. Enjoyed the Rabid dog statement
.- Status