OpenWeb ADSL Feedback Thread

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Are we down? Traceroutes showing timeouts everywhere:

Traceroute has started…

traceroute: Warning: www.google.com has multiple addresses; using 74.125.233.52
traceroute to www.google.com (74.125.233.52), 64 hops max, 72 byte packets
1 dd-wrt.home.lan (192.168.1.1) 3.346 ms 1.081 ms 1.010 ms
2 192.168.2.1 (192.168.2.1) 1.486 ms 1.410 ms 1.304 ms
3 196-209-19-1.dynamic.isadsl.co.za (196.209.19.1) 6.265 ms 6.049 ms 6.127 ms
4 cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113) 7.411 ms 8.296 ms 7.084 ms
5 * * 196.35.115.128 (196.35.115.128) 9.540 ms
6 * * *
7 *
 
I'd be very surprised if this problem is only effecting me given the trace route above. Although general connectivity issues usually result in a swarm of posts *perplexed*
 
Hey knoop... Im also getting crappy performance at the moment. Tracert results are similar to yours. Ive turned off every network client and still getting issues. I also thought there would be a swarm of posts. Trying to get another adsl account to see where the problem is.
 
No improvement my side. Emailed OpenWeb support but haven't had a response yet. Local is fine, international dead. Problem starts on that 5th hop.
 
I don't know if it's related at all, but I'm having a lot of trouble streaming from NetFlix (YouTube seems okay), the quality is rather poor and I can't seem to achieve a speed of more than 50-80KB/s. Speedtests also rarely go over 0.4Mbits/s (internationally that is, local is perfect) and some even timeout :/ It could be my side? But any help would be appreciated :) If you're around MrBEEP. I've also included two trace routes below, one to NetFlix.com and the other to gamespot.com

I apologise for the amount of space both trace routes take up.


Tracing route to dualstack.wwwservice--frontend-373494752.eu-west-1.elb.amazonaw
s.com [176.34.188.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 14 ms 13 ms 196-210-140-129.dynamic.isadsl.co.za [196.210.14
0.129]
3 15 ms 15 ms 15 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 16 ms 15 ms 15 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 18 ms 19 ms 19 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

6 190 ms 191 ms 190 ms 168.209.201.73
7 192 ms 192 ms 192 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
8 187 ms 187 ms 188 ms ldn-b5-link.telia.net [213.248.100.49]
9 188 ms 185 ms 183 ms ldn-bb2-link.telia.net [80.91.246.114]
10 209 ms 209 ms 209 ms dln-b2-link.telia.net [213.155.136.123]
11 204 ms 205 ms 203 ms amazon-ic-150370-dln-b2.c.telia.net [80.239.167.
150]
12 199 ms 200 ms 199 ms 178.236.0.198
13 * * * Request timed out.
14 209 ms 208 ms 209 ms ec2-79-125-0-7.eu-west-1.compute.amazonaws.com [
79.125.0.7]
15 * * * Request timed out.
16 * * * Request timed out.


and to gamespot.com

Tracing route to gamespotprod-490385695.us-east-1.elb.amazonaws.com [107.23.143.
90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 196-210-140-129.dynamic.isadsl.co.za [196.210.14
0.129]
3 15 ms 15 ms 15 ms 196.38.73.113
4 15 ms 15 ms 15 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 21 ms 18 ms 18 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

6 187 ms 187 ms 187 ms 168.209.201.93
7 188 ms 188 ms 188 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
8 186 ms 186 ms 186 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
9 279 ms 257 ms 256 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
10 268 ms 257 ms 258 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
11 258 ms 267 ms 258 ms ae-5.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
83]
12 253 ms 265 ms 259 ms ae-1.r04.asbnva02.us.bb.gin.ntt.net [129.250.3.1
7]
13 264 ms 274 ms 270 ms ae-3.amazon.asbnva02.us.bb.gin.ntt.net [168.143.
232.46]
14 261 ms 253 ms 252 ms 72.21.220.45
15 268 ms 261 ms 293 ms 205.251.245.65
16 * * * Request timed out.
17 * * * Request timed out.
 
Kindly email [email protected] with your ADSL username so that we can perform some tests for you

Pythos said:
I don't know if it's related at all, but I'm having a lot of trouble streaming from NetFlix (YouTube seems okay), the quality is rather poor and I can't seem to achieve a speed of more than 50-80KB/s. Speedtests also rarely go over 0.4Mbits/s (internationally that is, local is perfect) and some even timeout :/ It could be my side? But any help would be appreciated :) If you're around MrBEEP. I've also included two trace routes below, one to NetFlix.com and the other to gamespot.com

I apologise for the amount of space both trace routes take up.


Tracing route to dualstack.wwwservice--frontend-373494752.eu-west-1.elb.amazonaw
s.com [176.34.188.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 14 ms 13 ms 196-210-140-129.dynamic.isadsl.co.za [196.210.14
0.129]
3 15 ms 15 ms 15 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 16 ms 15 ms 15 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 18 ms 19 ms 19 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

6 190 ms 191 ms 190 ms 168.209.201.73
7 192 ms 192 ms 192 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
8 187 ms 187 ms 188 ms ldn-b5-link.telia.net [213.248.100.49]
9 188 ms 185 ms 183 ms ldn-bb2-link.telia.net [80.91.246.114]
10 209 ms 209 ms 209 ms dln-b2-link.telia.net [213.155.136.123]
11 204 ms 205 ms 203 ms amazon-ic-150370-dln-b2.c.telia.net [80.239.167.
150]
12 199 ms 200 ms 199 ms 178.236.0.198
13 * * * Request timed out.
14 209 ms 208 ms 209 ms ec2-79-125-0-7.eu-west-1.compute.amazonaws.com [
79.125.0.7]
15 * * * Request timed out.
16 * * * Request timed out.


and to gamespot.com

Tracing route to gamespotprod-490385695.us-east-1.elb.amazonaws.com [107.23.143.
90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 13 ms 196-210-140-129.dynamic.isadsl.co.za [196.210.14
0.129]
3 15 ms 15 ms 15 ms 196.38.73.113
4 15 ms 15 ms 15 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 21 ms 18 ms 18 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

6 187 ms 187 ms 187 ms 168.209.201.93
7 188 ms 188 ms 188 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
8 186 ms 186 ms 186 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
9 279 ms 257 ms 256 ms as-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.2
54]
10 268 ms 257 ms 258 ms ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.7
3]
11 258 ms 267 ms 258 ms ae-5.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.1
83]
12 253 ms 265 ms 259 ms ae-1.r04.asbnva02.us.bb.gin.ntt.net [129.250.3.1
7]
13 264 ms 274 ms 270 ms ae-3.amazon.asbnva02.us.bb.gin.ntt.net [168.143.
232.46]
14 261 ms 253 ms 252 ms 72.21.220.45
15 268 ms 261 ms 293 ms 205.251.245.65
16 * * * Request timed out.
17 * * * Request timed out.
Click to expand...
 
OpenWeb support sent me new account details. All back to normal.
Thanks
 
confused

So I'm pretty confused / disappointed;

I opened an openweb account on April 22, when I saw on their website a promotion for the 'Gamers King (Downloaders Bling) - Limited Edition!' account. It said there were something like "70 accounts left" (a guess on exact number but it was definitely below 100).

I received my log in details that day, and had about a week of using it before the account seemed to stop working completely (wouldn't connect). I reverted back to my (trusty) axxess account. I put through a message on their 'contact us' page in the 'need support' area. No reply, ever.

I then got billed during May, after seeing that I tried to connect again to no avail and submitted another ticket, no response.

The last straw really was today when I load up the website and see that the my 'Gamers King (Downloaders Bling) - Limited Edition!' now has "176 accounts left". Awesome marketing ploy!

Maybe someone from Openweb can contact me on private message and explain to me what on earth is going on?
 
elievan said:
So I'm pretty confused / disappointed;

I opened an openweb account on April 22, when I saw on their website a promotion for the 'Gamers King (Downloaders Bling) - Limited Edition!' account. It said there were something like "70 accounts left" (a guess on exact number but it was definitely below 100).

I received my log in details that day, and had about a week of using it before the account seemed to stop working completely (wouldn't connect). I reverted back to my (trusty) axxess account. I put through a message on their 'contact us' page in the 'need support' area. No reply, ever.

I then got billed during May, after seeing that I tried to connect again to no avail and submitted another ticket, no response.

The last straw really was today when I load up the website and see that the my 'Gamers King (Downloaders Bling) - Limited Edition!' now has "176 accounts left". Awesome marketing ploy!

Maybe someone from Openweb can contact me on private message and explain to me what on earth is going on?
Click to expand...

Send an e-mail to [email protected]. CC [email protected] and [email protected]. MrBeep will get back to you.
 
Ermm, the promotion expired end April.

It is now returned for another limited amount of accounts. I'm afraid I do not see the problem of offering this account type again? Should we only offer a promotion once and never again?

Why did you not email [email protected] when you problem initially occurred? I invite you to kindly do so now.

elievan said:
So I'm pretty confused / disappointed;

I opened an openweb account on April 22, when I saw on their website a promotion for the 'Gamers King (Downloaders Bling) - Limited Edition!' account. It said there were something like "70 accounts left" (a guess on exact number but it was definitely below 100).

I received my log in details that day, and had about a week of using it before the account seemed to stop working completely (wouldn't connect). I reverted back to my (trusty) axxess account. I put through a message on their 'contact us' page in the 'need support' area. No reply, ever.

I then got billed during May, after seeing that I tried to connect again to no avail and submitted another ticket, no response.

The last straw really was today when I load up the website and see that the my 'Gamers King (Downloaders Bling) - Limited Edition!' now has "176 accounts left". Awesome marketing ploy!

Maybe someone from Openweb can contact me on private message and explain to me what on earth is going on?
Click to expand...
 
Beep sorted me out late Saturday night.

Thanks Beep for the awesome service.

Account was running like a beast Sunday.
 
Hi

Just started on my new "1Mbps Gold Uncapped" account.

Current download speeds are currently averaging about 40 KB/s.

Is this normal throttling for a "1Mbps Gold Uncapped" account during working hours?


h2AFM8n.jpg
 
Downloads will be shaped during office hours yes.

Shaping is completely dynamic, thus it is impossible to provide a speed im afraid.

Grand Past Master said:
Hi

Just started on my new "1Mbps Gold Uncapped" account.

Current download speeds are currently averaging about 40 KB/s.

Is this normal throttling for a "1Mbps Gold Uncapped" account during working hours?


h2AFM8n.jpg
Click to expand...
 
I am on 6mbps Gold and my connection is basically useless today.
Youtube videos take about 5 minutes just to start, then have to pause and wait for the buffer to pick up (trying to review a notebook I want to purchase).
Browsing is a pain. Pages taking minutes to start loading.

The weekend was great. But I work from home and need my connection to be stable. Seems I need to email support weekly to find out what is going on. Does not solve anything though.

Paying a premium for this?

EDIT: Trying to use Google Maps to setup a location for a meeting tomorrow and it is timing out. OMF.
 
Last edited:
Mike Smit said:
I am on 6mbps Gold and my connection is basically useless today.
Youtube videos take about 5 minutes just to start, then have to pause and wait for the buffer to pick up (trying to review a notebook I want to purchase).
Browsing is a pain. Pages taking minutes to start loading.

The weekend was great. But I work from home and need my connection to be stable. Seems I need to email support weekly to find out what is going on. Does not solve anything though.

Paying a premium for this?

EDIT: Trying to use Google Maps to setup a location for a meeting tomorrow and it is timing out. OMF.
Click to expand...

I'm having a similar "bad connection day". Google services (and most other international traffic) are loading at 5-10KB/s and timing out. Is there some general problem or is this just an account issue?
 
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