OpenWeb ADSL Feedback Thread

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MrBEEP said:
Your account has been cancelled as per your request.

I see the guys have had your account on test using 4 x different lines across the country and it performed on average at around 3.4Mbps on your 2Mbps service. After 18:00 torrents ran at full speed, streaming was successful at a high resolution.

We also did some stress tests on the account, and can conclude that the fault is not on the account side.

"My other ISP account works, why doesn't yours?"

Simple. You have a faulty router or Telkom setup. Intermittent connectivity is what you will experience until you resolve the core issue. You will be quite happy for a while with your new ISP, until this issue starts rearing its ugly head again.

A router change and a fault log with Telkom could resolve your issue.

We wish you luck with your new ISP, and would like to thank you for your loyal support since 2006.
Click to expand...

Thanks. It is interesting that you now talk about a router fault or Telkom fault and nowhere during the process did you ask me to try something different on the router and you accepted that everything is ok when I said the other account works.

I really didn't want to move, but clearly you don't want to try.

Just some friendly advice: One of the most difficult parts for a company is the transition from a small company to a larger one and sticking to their core values. Openweb was built on unrelentless service as a core driver in my eyes from the outside. This was done by yourself MrBeep. With becoming a larger company it appears that it became difficult to keep up with that specific core value.

I wish you the best for the future.
 
I'm afraid I do not agree here. We have spent numerous hours testing this solution, changing profiles. We have dedicated over 10 staff hours to this in total. I believe we have tried our best to assist you.

I am sorry that you are leaving due to this, and wish you the best of luck with your new ISP.

Enjoy the rest of your day.

PearlJam said:
Thanks. It is interesting that you now talk about a router fault or Telkom fault and nowhere during the process did you ask me to try something different on the router and you accepted that everything is ok when I said the other account works.

I really didn't want to move, but clearly you don't want to try.

Just some friendly advice: One of the most difficult parts for a company is the transition from a small company to a larger one and sticking to their core values. Openweb was built on unrelentless service as a core driver in my eyes from the outside. This was done by yourself MrBeep. With becoming a larger company it appears that it became difficult to keep up with that specific core value.

I wish you the best for the future.
Click to expand...
 
I
MrBEEP said:
I'm afraid I do not agree here. We have spent numerous hours testing this solution, changing profiles. We have dedicated over 10 staff hours to this in total. I believe we have tried our best to assist you.

I am sorry that you are leaving due to this, and wish you the best of luck with your new ISP.

Enjoy the rest of your day.
Click to expand...
I don't want to labour the point, but you have not once asked me to log a fault with Telkom or try a different router. That is what I am referring to. If I could make it work I would as I don't necessarily want to leave as stated. It just appears if you are keen to move along and lose another customer.
 
Why would we ever want to lose a customer?

You requested a cancellation and we honoured it.

Kindly try using a different router. If the problem persists please log a fault with Telkom

PearlJam said:
I
I don't want to labour the point, but you have not once asked me to log a fault with Telkom or try a different router. That is what I am referring to. If I could make it work I would as I don't necessarily want to leave as stated. It just appears if you are keen to move along and lose another customer.
Click to expand...
 
On topic, my torrents are running at 180kB/s right now... and they're ooooold torrents. For daytime performance thats pretty good :)
I'm on an older gold promotional account.
 
MrBEEP said:
Why would we ever want to lose a customer?

You requested a cancellation and we honoured it.

Kindly try using a different router. If the problem persists please log a fault with Telkom
Click to expand...
Why the sarcasm?

With this attitude you will quickly see what happens to a company over time.
 
Enjoy!

agentrfr said:
On topic, my torrents are running at 180kB/s right now... and they're ooooold torrents. For daytime performance thats pretty good :)
I'm on an older gold promotional account.
Click to expand...
 
PearlJam said:
Yes. We discussed it for about two weeks and tried things. At first it was Charmaine who tried to assist and then Leon took over and told me I am getting what I am paying for. But not being able to browse normal websites doesn't work for me during the day.
Click to expand...

A few of us have had the same issue- browsing just doesn't work at all during the day.

I've resorted to keeping the OW account for downloading, where I dial the connection. For browsing, and other devices (phones etc) connecting via wireless, I have a 5GB Telkom account (came with my Closer Plan) that is dialled by the router.

Openweb have consistently suggested my router or Telkom are at fault yet I haven't yet run into this issue from the 5GB Ti account or my previous Mweb account.

Anyway, I'm back with OW as for a downloading account it can't be beaten for value :)
 
International access VERY poor today - p2p still below 2k/s:

Test conducted on 20 June 2013 02:55:33 PM
Download Speed: 229 kbps (28.6 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 200 ms

1mb Uncapped Gold Promo
 
oldhat said:
International access VERY poor today - p2p still below 2k/s:

Test conducted on 20 June 2013 02:55:33 PM
Download Speed: 229 kbps (28.6 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 200 ms

1mb Uncapped Gold Promo
Click to expand...

Local or international?

EDIT: Nevermind, I'm a douchebag.
 
Hi oldhat,

Kindly email [email protected]

Please include your ADSL username. We would like to take a look for you

oldhat said:
International access VERY poor today - p2p still below 2k/s:

Test conducted on 20 June 2013 02:55:33 PM
Download Speed: 229 kbps (28.6 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 200 ms

1mb Uncapped Gold Promo
Click to expand...
 
I have a 10Mbps standard account. Previously with MWEB on a premium uncapped 4Mbps account. Been running for a couple of months now and so far I have had no issues. Very happy with the performance. Thanks MrBEEP.
 
@ MrBeep

Got reply from support saying 2k/s p2p is just shaping.

Before 5pm for the past 2 days, international access(http) has been unusable for me. Here's a Google image search...after 12minutes!

bad.jpg

Now, after 5pm, international access is fine again, suggesting heavy http shaping/throttling(?).

Will see how it is again tomorrow...
 
oldhat said:
@ MrBeep

Got reply from support saying 2k/s p2p is just shaping.

Before 5pm for the past 2 days, international access(http) has been unusable for me. Here's a Google image search...after 12minutes!

View attachment 55709

Now, after 5pm, international access is fine again, suggesting heavy http shaping/throttling(?).

Will see how it is again tomorrow...
Click to expand...

This is exactly what I experienced
 
PearlJam said:
This is exactly what I experienced
Click to expand...

Was local access also slow? Was international uploads affected? I could upload at full speed but had lots of errors. Got new temporary account to try, going to use it now, hope it's better.
 
Having the exact same issue as everybody else. International extremely slow during the day (HTTP downloads at 5kb/s. Takes 5-10 minutes to load images. A few minutes to load a website. 5 minutes to load GMail. Gaming has packet loss. High pings). Basically the internet is unusable during the day. Then between 5 and 6PM it goes to full speed. I expect shaping during the day, but not extreme throttling (Especially on Gold Uncapped).
 
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