OpenWeb ADSL Feedback Thread

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Hi MrBeep, there seems to be something very wrong here, 10Mb/s Gamers King account, are there any network issues in and around Cape Town?

Local


Test conducted on 01 July 2013 04:34:51 PM

Download Speed: 966 kbps (120.8 KB/sec transfer rate)

Upload Speed: 842 kbps (105.3 KB/sec transfer rate)

Latency: 41 ms



International



Test conducted on 01 July 2013 04:33:59 PM

Download Speed: 67 kbps (8.4 KB/sec transfer rate)

Upload Speed: 793 kbps (99.1 KB/sec transfer rate)

Latency: 166 ms
 
We have had no trending issues today.

I would suggest you give Telkom a ring on 10210 and have them take a look for you.

All is well on the network currently.

dj2381 said:
Hi MrBeep, there seems to be something very wrong here, 10Mb/s Gamers King account, are there any network issues in and around Cape Town?

Local


Test conducted on 01 July 2013 04:34:51 PM

Download Speed: 966 kbps (120.8 KB/sec transfer rate)

Upload Speed: 842 kbps (105.3 KB/sec transfer rate)

Latency: 41 ms



International



Test conducted on 01 July 2013 04:33:59 PM

Download Speed: 67 kbps (8.4 KB/sec transfer rate)

Upload Speed: 793 kbps (99.1 KB/sec transfer rate)

Latency: 166 ms
Click to expand...
 
Thanks MrBeep, looks like it was a temporary issue, back to awesome speeds :D

Test conducted on 01 July 2013 05:08:09 PM

Download Speed: 7440 kbps (930 KB/sec transfer rate)

Upload Speed: 754 kbps (94.3 KB/sec transfer rate)

Latency: 163 ms
 
Hi MrBeep, I am currently on 1mbs gold, but am considering upgrading to a 2mb line and would like to make use of the 2mb standard uncapped promotion currently on your Specials page. Can I get that or is it only for new sign-ups?
 
Hi Pakka

Kindly email [email protected]

They will be able to double check for you

Pakka said:
Hi MrBeep, I am currently on 1mbs gold, but am considering upgrading to a 2mb line and would like to make use of the 2mb standard uncapped promotion currently on your Specials page. Can I get that or is it only for new sign-ups?
Click to expand...
 
Hi MrBEEP,

I just want to say thank you for an awesome Service to you and the Blue TEAM.
I had forgotten who my ISP was there for a sec. It's been running so SMOOTH :)
 
Zewp said:
Hi MrBeep, could you perhaps look into why pings to american servers are so high?



Click to expand...

No issues on my side.

83241110.png


83241164.png
 
I seem to have resolved it by changing the phone cable. We've got a 20m phone cable running from our wall jack to our router and I just bought a new one and it seems to have normalized now, so I guess it was the cable at fault.

I've called Telkom about 5 times in the last three months, begging them to come and move the wall jack to another room, but every time they promise they'll come (even setting dates for when they'll come) and then just never show up. :(
 
Zewp said:
I seem to have resolved it by changing the phone cable. We've got a 20m phone cable running from our wall jack to our router and I just bought a new one and it seems to have normalized now, so I guess it was the cable at fault.

I've called Telkom about 5 times in the last three months, begging them to come and move the wall jack to another room, but every time they promise they'll come (even setting dates for when they'll come) and then just never show up. :(
Click to expand...

I doubt that was your issue, most likely just a coincidence. Seeing your local internet was fine it is very unlikely a phone cable was at fault.
 
awesome!
i just need to make sum sums to see if it will fit my buget

so i just pay the R50 more and thats it :D
seems good
but the exstra adsl rental cost thats whats killing me :/
 
Hi Mr BEEP.

Interesting question posted by Pakka here. I checked your website last week about these uncapped specials and saw that there were 31 accounts left for this special. I checked this evening and still saw that there were 31 accounts available. So I thought I'll call your number listed on that page which is available here: https://mastercp.openweb.co.za/step_1.asp?Code=2MbpsStSEP2012

I spoke to a lady (Ch***l) and I asked about this special to see if it was still running and she said that she would get someone from sales to call me back. A gentleman from sales did phone and I asked about the special and I was informed that it was not on anymore (all accounts were sold out) and that i might be viewing a cached page of the website. After the phone call, I opened the same link again from my laptop (which has never been to the openweb page before) and it still shows that 31 accounts are available.

Now pakka has asked about the 2mb special option, but you do not say that the special is over so now I'm slightly confused. Is the website correct with regards to the special or did I misinterpret what your sales guy said, could you please find out?

MrBEEP said:
Hi Pakka

Kindly email [email protected]

They will be able to double check for you
Click to expand...

Originally Posted by Pakka
Hi MrBeep, I am currently on 1mbs gold, but am considering upgrading to a 2mb line and would like to make use of the 2mb standard uncapped promotion currently on your Specials page. Can I get that or is it only for new sign-ups?
 
Kindly PM me and I will check further.

Bighit said:
Hi Mr BEEP.

Interesting question posted by Pakka here. I checked your website last week about these uncapped specials and saw that there were 31 accounts left for this special. I checked this evening and still saw that there were 31 accounts available. So I thought I'll call your number listed on that page which is available here: https://mastercp.openweb.co.za/step_1.asp?Code=2MbpsStSEP2012

I spoke to a lady (Ch***l) and I asked about this special to see if it was still running and she said that she would get someone from sales to call me back. A gentleman from sales did phone and I asked about the special and I was informed that it was not on anymore (all accounts were sold out) and that i might be viewing a cached page of the website. After the phone call, I opened the same link again from my laptop (which has never been to the openweb page before) and it still shows that 31 accounts are available.

Now pakka has asked about the 2mb special option, but you do not say that the special is over so now I'm slightly confused. Is the website correct with regards to the special or did I misinterpret what your sales guy said, could you please find out?



Originally Posted by Pakka
Hi MrBeep, I am currently on 1mbs gold, but am considering upgrading to a 2mb line and would like to make use of the 2mb standard uncapped promotion currently on your Specials page. Can I get that or is it only for new sign-ups?
Click to expand...
 
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