OpenWeb ADSL Feedback Thread

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Sacoys said:
Hi Mr Beep

Is everything okay on the network at the moment? On a 4mb/s Gamers Bling and only getting about 180 kilobits (not bytes) per second at the moment. Its crawling...
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You not the only one. I'm on Gold and a friend is on Gamers King. He is running at about 10% of account speed and myself 20% based on the mybroadband speed test (Cape Town). I've come to accept this as shaping when the network is busy.
 
knoop said:
You not the only one. I'm on Gold and a friend is on Gamers King. He is running at about 10% of account speed and myself 20% based on the mybroadband speed test (Cape Town). I've come to accept this as shaping when the network is busy.
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Add me as well. When I first got this account I got excellent latencies through the entire day, even if my speeds were a bit slow (and by slow I mean during the day I get shaped down to 1meg on 4meg account). Now pings will spike and my account speed will slowly creep up, and then be pretty much perfect once it's "after hours".

This is on OW Silver.
 
Kindly email [email protected] so that we can investigate

zolly said:
Add me as well. When I first got this account I got excellent latencies through the entire day, even if my speeds were a bit slow (and by slow I mean during the day I get shaped down to 1meg on 4meg account). Now pings will spike and my account speed will slowly creep up, and then be pretty much perfect once it's "after hours".

This is on OW Silver.
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zolly said:
Add me as well. When I first got this account I got excellent latencies through the entire day, even if my speeds were a bit slow (and by slow I mean during the day I get shaped down to 1meg on 4meg account). Now pings will spike and my account speed will slowly creep up, and then be pretty much perfect once it's "after hours".

This is on OW Silver.
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1mb on silver is winning. Can't complain about that. Still decent.
 
Kindly email [email protected] so that we can investigate

knoop said:
You not the only one. I'm on Gold and a friend is on Gamers King. He is running at about 10% of account speed and myself 20% based on the mybroadband speed test (Cape Town). I've come to accept this as shaping when the network is busy.
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Don't ever sign up with OpenWeb you will regret it

Hi all,

It is a complete nightmare to cancel a service with them. Doing a search on HelloPeter shows that I am not the first client that is having a very hard time to get a cancel confirmation from OpenWeb. They have not responded to any of my emails so far and after many calls for assistants, I have had one person phone me back to say "all you need to do is send a email to [email protected]" which I did the previous day but have not received my cancellation confirmation yet. The person then responded with "let me check why they have not responded yet and I will phone you back shortly". I have not received this call back.

On HelloPeter one of OpenWeb's clients fought for over two weeks to get a cancellation confirmation. As far as a ISP is concerned their service is the worst I have ever came across. It has been two days so far of me trying to cancel my account hopefully it wont take me 2 more weeks to receive the cancellation confirmation.

I am hoping this will help others from making the same mistake or at least get a response from OpenWeb and get my account cancelled.

Here is the links for reference.

http://hellopeter.com/openweb/complaints/cancellation-1107641
http://hellopeter.com/openweb/complaints/openweb-worst-isp-of-them-all-1045645
http://hellopeter.com/openweb/complaints/dont-ever-sign-up-with-openweb-1025508
http://hellopeter.com/openweb/complaints/dont-ever-sign-up-with-openweb-you-will-regret-it-1172458

As a last attempt to get some response from OpenWeb I have sent emails to [email protected] [email protected], I also sent a message via their facebook page.

What else do I need to do to get a response from this ISP. Why is it so difficult to cancel a service. With Afrihost or Webafrica I could simpley login to the client area and do it from their easily. When I phoned OpenWeb they cant even put me through to the Accounts department to sort the problem out. They say the accounts department only works via email. Problem is they don't respond.

Will keep you all updated to how long this nightmare is going to last.
 
So you tried to cancel and two days later there was an issue.

Therefore nobody should ever sign up to use Openweb?

At least you're not one for dramatics and over-reaction. And I'm not one for sarcasm...
 
I should not have to wait two days for confirmation on a cancellation and besides which it had been two days without any response to emails that I was sending them.
 
slainsavage said:
I should not have to wait two days for confirmation on a cancellation and besides which it had been two days without any response to emails that I was sending them.
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Therefore nobody should dver sign up with them because they will regret it?

Are you not seeing the queen in this drama?
 
Openweb uncapped standard test account: I'm quite impressed with its performance thus far, much better than mweb. My one concern is that as it is on the IS network if I use it for say 100+GB a month then won't IS throttle me with that star rating thing? I couldn't find clarity on openweb's site.
 
politallycorrect said:
Openweb uncapped standard test account: I'm quite impressed with its performance thus far, much better than mweb. My one concern is that as it is on the IS network if I use it for say 100+GB a month then won't IS throttle me with that star rating thing? I couldn't find clarity on openweb's site.
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No throttling on Openweb. They shape certain traffic when the network is busy. No star rating nonsense to the best of my knowledge...
 
TBH DJ you are going about this the wrong way. If I send an email on a Friday afternoon late I will understand not getting a response for 2 days. Sending an email on a Tuesday...you would expect a response latest COB Wednesday. It is piss poor support any other way you look at it. Hell if I take more than an hour sometimes to respond to an email people jump up an down and managers get informed, never-mind waiting a day!
 
DJ... said:
Therefore nobody should dver sign up with them because they will regret it?

Are you not seeing the queen in this drama?
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you do have a point if I was the only person experiencing problems when it comes to cancellations. If you look at HelloPeter one of the complaints was from a user of OpenWeb that fought for over two week. I am not the only one that is experiencing bad service from OpenWeb when it comes to cancelling a account.

This is bad service regardless which way you try to look at it. By the way why do you think I am cancelling in the first place there is other problems that I was having with this ISP but never have I came across a company where it is so hard to get a confirmation on a cancellation. It is also the first company that I have encounter where they dont have the abbility to transfer one's call or to give the number of someone to talk to in the accounts department.
 
Tinuva said:
TBH DJ you are going about this the wrong way. If I send an email on a Friday afternoon late I will understand not getting a response for 2 days. Sending an email on a Tuesday...you would expect a response latest COB Wednesday. It is piss poor support any other way you look at it. Hell if I take more than an hour sometimes to respond to an email people jump up an down and managers get informed, never-mind waiting a day!
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Hehe. I've been like that with Telkom the last few days but then I've had an ongoing issue for a few months now. I agree that just an acknowledgement that a company has received your request is important, sometimes even it's an auto-response.
 
Tinuva said:
TBH DJ you are going about this the wrong way. If I send an email on a Friday afternoon late I will understand not getting a response for 2 days. Sending an email on a Tuesday...you would expect a response latest COB Wednesday. It is piss poor support any other way you look at it. Hell if I take more than an hour sometimes to respond to an email people jump up an down and managers get informed, never-mind waiting a day!
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I'm not denying that it's terrible service. I've had it from Openweb before. I've also had great service too.

My gripe is that the issue doesn't warrant such an overly dramatic headline. One expects there to be some detailed story of how pathetic they are. Instead, this bloke didn't get a reply to his email for two days. You'd get far more support from the forum and assistance from the official Openweb rep if the headlines are accurate and not filled with unnecessary dramatics.

Anyways, enough derailing. Hopefully the email is replied to...
 
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