OpenWeb ADSL Feedback Thread

[slainsavage]

You did not wait two days for a response.

I have gone over the cancellations thread, and see that your cancellations reference number was emailed to you 6 seconds after you lodged your cancellation.

I also see one of our agents manually replied to you confirming your cancellation.

Charmaine has double checked this for me.

I was about to drop this issue now and say thanks for the feedback this morning but this reply of your is not 100% accurate and can give the wrong impression.

Yes I did get a automated response shortly after requesting the cancellation but there was a question in my original mail that was not responded to. The automated response gave me a ticket number which is commonly used in a help desk environment, their was nothing indicating that the ticket number is equal to the cancellation number that is referred to in OpenWeb's terms and conditions.

My 3rd email on that thread ask for someone to please respond which I did not get a response to. Even up to this point when last night I send a email to OpenWeb and sending you a PM, you where the only one to confirm the the ticket number is the cancellation number. OpenWeb from their official communication has still not confirmed this for me.

Only last night did I get a email from OpenWeb saying my account will be cancelled but that was after I had to post this.

 

[Sl8er]

Cool beans let me know how it holds up.. I'm more concerned on being throttled after an X amount of cap used.. I dont want to come in the middle of the month going.. DAMN! So they throttle you after using 60GB of cap for example. I'd be happy if they do it after +150GB to be honest.

OpenWeb doesn't throttle...ever.

 

[slainsavage]

Here is a picture from gmail showing the email thread and how long it took for someone to respond to my question.

That is a long time for a response to a simple question and I only got a response after I posted on this forum

 

[DominionZA]

Hi MrBeep im really interested in using your services seeing that your competition cant give me the service I want anymore due to broadband insufficiency reasons. Please tell me if I was to use your 10MB Gold uncapped service what limitations would I have to expect as a user from you guys?

I'm not gonna lie, I do consider myself a high end user when it comes to video streaming, downloading from file hosting sites and updating my PS3 library every other day when the free PSN+ games land.

Thanks.

From a gold uncapped user to a potential gold uncapped user...

What's a limitation?

Seriously though, my line gets hammered. House of 5 people who all love either Netflix or Hulu+. My usage is very high and not so much as a peep from MrBEEP.

I did have daytime issues which OW eventually resolved. Been running smooth during office hours for about 2 weeks now (work from home).

 

[Sl8er]

I was about to drop this issue now and say thanks for the feedback this morning but this reply of your is not 100% accurate and can give the wrong impression.

Yes I did get a automated response shortly after requesting the cancellation but there was a question in my original mail that was not responded to. The automated response gave me a ticket number which is commonly used in a help desk environment, their was nothing indicating that the ticket number is equal to the cancellation number that is referred to in OpenWeb's terms and conditions.

My 3rd email on that thread ask for someone to please respond which I did not get a response to. Even up to this point when last night I send a email to OpenWeb and sending you a PM, you where the only one to confirm the the ticket number is the cancellation number. OpenWeb from their official communication has still not confirmed this for me.

Only last night did I get a email from OpenWeb saying my account will be cancelled but that was after I had to post this.

MrBEEP is the ceo himself...you now have the ceo directly handling your issue, what more could you ask for?

 

[Wolfy]

From a gold uncapped user to a potential gold uncapped user...

What's a limitation?

Seriously though, my line gets hammered. House of 5 people who all love either Netflix or Hulu+. My usage is very high and not so much as a peep from MrBEEP.

I did have daytime issues which OW eventually resolved. Been running smooth during office hours for about 2 weeks now (work from home).

Awesome! Thats the kind of stuff I want to hear, thanks for the feed back Always wanted to move to OW just never saw reason until now.

 

[slainsavage]

MrBEEP is the ceo himself...you now have the ceo directly handling your issue, what more could you ask for?

That is all well and good. How is a person to know that MrBEEP is the CEO of OpenWeb. All it says is "Openweb Representative" this could be any OpenWeb tech or marketing person. If indeed MrBEEP is the CEO then it is cool that he responded. Just wished he responded to my email before I had to go this rout. I understand there is people that is happy with OpenWeb but there is also those that seems to be having the same type of problem with OpenWeb as well.

 

[Wolfy]

Can't keep everybody equally happy at all times I guess.

 

[MrBEEP]

Hi slainsavage

I will personally make sure that the auto email is updated to be more descriptive.

I apologise for any inconvenience caused

I was about to drop this issue now and say thanks for the feedback this morning but this reply of your is not 100% accurate and can give the wrong impression.

Yes I did get a automated response shortly after requesting the cancellation but there was a question in my original mail that was not responded to. The automated response gave me a ticket number which is commonly used in a help desk environment, their was nothing indicating that the ticket number is equal to the cancellation number that is referred to in OpenWeb's terms and conditions.

My 3rd email on that thread ask for someone to please respond which I did not get a response to. Even up to this point when last night I send a email to OpenWeb and sending you a PM, you where the only one to confirm the the ticket number is the cancellation number. OpenWeb from their official communication has still not confirmed this for me.

Only last night did I get a email from OpenWeb saying my account will be cancelled but that was after I had to post this.

 

[Wackyza]

As they say, All in good time.

We live, we learn.

I am now happy

 

[slainsavage]

Hi slainsavage

I will personally make sure that the auto email is updated to be more descriptive.

I apologise for any inconvenience caused

Thanks, who know's maybe at some point I will come back to OpenWeb. My gold account never use to be shaped as much during the day as it is now. That is the main reason for leaving, if this changes at some point I might be back.

 

[akescpt]

Thanks, who know's maybe at some point I will come back to OpenWeb. My gold account never use to be shaped as much during the day as it is now. That is the main reason for leaving, if this changes at some point I might be back.

where you moving to thats not shaped during the day?

 

[Wackyza]

I can only assume he will join Afrihost as he stated, he's brother is happy with his service there vs the price. However, in terms of shaping Telkom is your best bet. I have yet to be shaped in the day on Telkom.

where you moving to thats not shaped during the day?

 

[akescpt]

I can only assume he will join Afrihost as he stated, he's borther is happy with his service there vs the price. However, in terms of shaping Telkom is your best bet. I have yet to be shaped in the day on Telkom.

ive read those reports as well. too inconsistent for me at the moment and daily usage is not top priority. if the lord blesees me with a work from home job. *please* lol. then ill have to re-evaluate.

mrbeep well done on the clientzone. changed my password and checked my usage. verrrry nice. one concern was that the password resetter interprets an underscore weirdly. puts a sequence of characters in instead of an underscore.

 

[Pada]

So after being throttled to death on MWEB, I decided to cancel and move to OpenWeb Gamers King 4Mbps.

I was really surprised at how easy and fast it was to get it up ran running. So well done OpenWeb!

Initially I thought something was wrong with the account being limited to 3Mbps, but after monitoring it through the night it appears to be congestion on the DSLAM/EXCHANGE, because the speed gradually climbed to 4Mbps at around 04:00.

 

[knoop]

Here is a 40MB file downloaded with Safari from AWS today at around 11:00am. I'm on a 6Mb Gold account. As you can see it averages around 2Mb. Is this what I should expect from this account given the current network load or is something wrong? Leon has already examined my account only to conclude that the OpenWeb network is busy this week. Are my expectations of this account service level to high?

 

[Nikers]

I've been testing a trial OpenWeb gold (Orange) this week. Speeds at night really fast (significantly faster than my current Premium Mweb account). Slightly concerned about the speeds during the day. My wife says yesterday she could not download anything. Today I tested round about 11:00 and had very good speeds.

Decisions, decisions, decisions.

 

[Blazzok]

ive read those reports as well. too inconsistent for me at the moment and daily usage is not top priority. if the lord blesees me with a work from home job. *please* lol. then ill have to re-evaluate.

mrbeep well done on the clientzone. changed my password and checked my usage. verrrry nice. one concern was that the password resetter interprets an underscore weirdly. puts a sequence of characters in instead of an underscore.

How and where do you see your OpenWeb account usage? I have logged in on their website, but there is no usage in their client portal. Is this only an option if you have a capped account?

Also, my line seems sluggish at the moment.


I have a 2Mbps Gold (Orange) Uncapped

 

[karnuffel]

How and where do you see your OpenWeb account usage? I have logged in on their website, but there is no usage in their client portal. Is this only an option if you have a capped account?

OpenWeb doesnt keep track of your usage on uncapped so they cant provide you with that info.

 

[akescpt]

How and where do you see your OpenWeb account usage? I have logged in on their website, but there is no usage in their client portal. Is this only an option if you have a capped account?

Also, my line seems sluggish at the moment.


I have a 2Mbps Gold (Orange) Uncapped

I'm a probably a tester at the moment. Got an account that can track usage. Uncapped nogal. Is schweeet.