OpenWeb ADSL Feedback Thread

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MrBEEP said:
Hi budza,

It is very difficult to pinpoint. Our support guys use the 'trial and error' method. We ask the client to try different accounts, and routes. If none of the accounts work correctly on the client side, and they do on our side, then we refer them to Telkom.

Telkom have some tools that can shed some light in the issue.

The second hop is a good indicator of exchange congestion or DSLAM port fault.
Click to expand...

Thanks- I think I need the periodic router switch off too.
 
This isn't good:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\KAWE>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx.xxx.xxx.xxx
2 13 ms 13 ms 13 ms xxx.xxx.xxx.xxx.dynamic.isadsl.co.za [xxx.xxx.xxx.xxx]
3 22 ms 22 ms 21 ms 196.38.72.229
4 22 ms 23 ms 22 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 22 ms 24 ms 21 ms 168.209.1.140
6 * * 22 ms 196.26.0.130
7 22 ms 22 ms 22 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 22 ms 22 ms 22 ms 196.43.25.137
9 24 ms 24 ms 23 ms 196.43.51.78
10 telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination
net unreachable.

Trace complete.



Line problems or something with my account? Also, the hop addresses seem different than usual....

Edit: Internet is painfully slow overall. Yahoo attachment downloading at less than 10KBps.

Was finally able to open a ticket.
 
Last edited:
I have noticed, whenever the network is unshaped on weekends, my local game latency is a lekker low 30 - 40ms. BUT, during the week in the "shaped" period, even in the evening, my latency is anything from 500 - 3000ms.

a Port reset helps the issue a bit, but only for a limited time.
 
Seems like a Telkom or router fault.

I have replied to your PM.

KALSTER said:
This isn't good:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\KAWE>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx.xxx.xxx.xxx
2 13 ms 13 ms 13 ms xxx.xxx.xxx.xxx.dynamic.isadsl.co.za [xxx.xxx.xxx.xxx]
3 22 ms 22 ms 21 ms 196.38.72.229
4 22 ms 23 ms 22 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 22 ms 24 ms 21 ms 168.209.1.140
6 * * 22 ms 196.26.0.130
7 22 ms 22 ms 22 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 22 ms 22 ms 22 ms 196.43.25.137
9 24 ms 24 ms 23 ms 196.43.51.78
10 telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination
net unreachable.

Trace complete.



Line problems or something with my account? Also, the hop addresses seem different than usual....

Edit: Internet is painfully slow overall. Yahoo attachment downloading at less than 10KBps.

Was finally able to open a ticket.
Click to expand...
 
blaaislaai said:
I have noticed, whenever the network is unshaped on weekends, my local game latency is a lekker low 30 - 40ms. BUT, during the week in the "shaped" period, even in the evening, my latency is anything from 500 - 3000ms.

a Port reset helps the issue a bit, but only for a limited time.
Click to expand...

I have the same issue on a Gamer's King 1MB account. During the week in the evening, also that awesomely high 800ms all the way up to 5000ms. During the day it's fine, from about 10PM / 11PM it's fine. If I switch over to my MWEB account (5 more days left, so I am getting anxious now) it is performing perfectly. Something definitely wrong on Openweb's side. MrBEEP, I am going to PM you again!
 
Hi

so i just signed up to gamers king 4Mb.. been pretty happy with it until i enter a dota 2 game and i spike and lag out.

Did not do this with Web africa or FNB

so any ideas?
 
KoKaRoT said:
Hi

so i just signed up to gamers king 4Mb.. been pretty happy with it until i enter a dota 2 game and i spike and lag out.

Did not do this with Web africa or FNB

so any ideas?
Click to expand...

You are not alone, others have the same issue. Must be some kind of routing issue on these type of accounts
 
StevenC said:
I have the same issue on a Gamer's King 1MB account. During the week in the evening, also that awesomely high 800ms all the way up to 5000ms. During the day it's fine, from about 10PM / 11PM it's fine. If I switch over to my MWEB account (5 more days left, so I am getting anxious now) it is performing perfectly. Something definitely wrong on Openweb's side. MrBEEP, I am going to PM you again!
Click to expand...
If it's the same issue, then it can't be a problem on Openweb's side, because a port reset is hardware reset which is limited to the local exchange only, so if that makes an improvement for blaaislaai, then his problem is not the Openweb account and nor would it be yours xD (not denying that you could have an issue that is openweb related)
 
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Very similar issues with dota . I was fine on mweb , now my ping spikes to over 500 and i get packetloss to Teamspeak servers.

Seems to be at random . Beep , like the guys said is there maybe not an underlying issue here ?
 
If people are reporting high latency on Gamer's King accounts, then I would imagine that something has gone wrong with their priority shaping. The very fact that it only happens at peak times and not on other accounts leads me to believe something is up. I have had this issue from Week 2 of owning the account.

I would like to request if anyone having the same issue on the Gamer's King account could do a traceroute to www.google.co.za and just take note if the 5th hop seems to take a while to resolve the IP address. In other words, it sort of hangs on it longer than it should.

And it gets even worse - MWEB (the b*stards) seem to have disabled my account. So now I am stuck with an account that isn't performing as advertised!
 
Which area are you in?

KoKaRoT said:
Hi

so i just signed up to gamers king 4Mb.. been pretty happy with it until i enter a dota 2 game and i spike and lag out.

Did not do this with Web africa or FNB

so any ideas?
Click to expand...
 
We are looking into it on a deeper level currently.

flashfire208 said:
Very similar issues with dota . I was fine on mweb , now my ping spikes to over 500 and i get packetloss to Teamspeak servers.

Seems to be at random . Beep , like the guys said is there maybe not an underlying issue here ?
Click to expand...
 
MrBeep does not sleep. He does not eat.

He lives and breathes his ISP :) And I fully support him for that.

Just an update, it seems disconnecting and reconnecting seems to resolve the issue for a short while. It was fine for me for about 30 min then shot back up again. Disconnected and reconnected, fine again for the rest of the night.

MrBeep has assured me that he is going further with this but if I have a method to deal with this on a short term basis now I am a bit more relaxed.
 
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I have only recently joined OpenWeb(22/08/2013), but am amazed with the speeds I am getting. I have been pushing the downloads and am not seeing any shaping or throttling(I am on Gamers King (Downloaders Bling!)). I am very happy with the service so far and if they continue being like this, then I am over the moon. I will see how it goes over the next few months but it seems like OpenWeb are delivering.

Kavir
 
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