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OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
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colin87
Well-Known Member
@MrBeep
How does the refer a friend thing work? My buddy should be signing up shortly
How does the refer a friend thing work? My buddy should be signing up shortly
Hi Colin,
Excellent. All he has to do is include your OW number when he signs up next to: How did you hear about OpenWeb? We will then deduct 50% off of your October 2013 bill. Normal billing will resume on 1 November 2013.
Excellent. All he has to do is include your OW number when he signs up next to: How did you hear about OpenWeb? We will then deduct 50% off of your October 2013 bill. Normal billing will resume on 1 November 2013.
@MrBeep
How does the refer a friend thing work? My buddy should be signing up shortly
marine1
Honorary Master
MrBeep yet again on the 10mb gamers, it takes forever to load Gmail, I have work to do, please you guys need to find out why this is happening.
Logged a call
Logged a call
MrBeep yet again on the 10mb gamers, it takes forever to load Gmail, I have work to do, please you guys need to find out why this is happening.
Logged a call
That happened to me yesterday.
I just did a cmd > "Ipconfig /flushdns" and all worked again.
marine1
Honorary Master
I seem to have it working on simple HTML version but the standard normal one just doesnt load 
Hi marine,
Can you please PM me your ADSL username so that I can investigate.
There are no general issues currently,
Can you please PM me your ADSL username so that I can investigate.
There are no general issues currently,
MrBeep yet again on the 10mb gamers, it takes forever to load Gmail, I have work to do, please you guys need to find out why this is happening.
Logged a call
And now Im down to 7KB/s. Il assume the fact that you did bother to respond my last post either means you don't care about assisting or I've made points that are difficult to respond to.
Anyway, can you send me a new account please? You replaced my last account last week, it worked until Sunday night, then flopped. So I'm assuming a new should do for now.
What would have been a clever is to give me a gold or platinum account for a day to test, and see if I get the speeds I'm supposed to. That way, you'll know for sure whether it really is an OW problem (which you claim is not). Then again, it's easier to say "we cannot replicate the problem". Ticket closed.
Anyway, can you send me a new account please? You replaced my last account last week, it worked until Sunday night, then flopped. So I'm assuming a new should do for now.
What would have been a clever is to give me a gold or platinum account for a day to test, and see if I get the speeds I'm supposed to. That way, you'll know for sure whether it really is an OW problem (which you claim is not). Then again, it's easier to say "we cannot replicate the problem". Ticket closed.
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Sl8er
Executive Member
Jeez dude. Send your queries to support. In case you missed it the first few hundred times, this is not a channel of support. It's called "Feedback Thread" not "Come here and moan about every single little thing Thread"
Once you've exhausted all support options, come on here and give your feedback.
The incessant "MrBEEP-MrBEEP-MrBEEP-my-line-is-broken" is really not feedback. Either pm him or email support.
F1, this is not specifically only aimed at you, it's just in general. I'm sure there are a number of people having issues, but follow the proper channels like you're supposed to. (I'm also having a few issues, but you don't see me constantly moaning in this thread when there's a hiccup on the line. I contact support...via email...and they sort me out from there.)
/semi-rant
akescpt
Honorary Master
thats normal for that time of the evening. fullspeed comes later these days. what ive noticed anyways.
While I fully agree with you, over the last few weeks, my mails have either not been responded to, or I get the same answer from support. Point is, Im voicing this publicly so others know what's happening. I don't like moaning and complaining, nor do I find it fun. I have however received a substandard service and there am voicing my concerns. In terms of feedback, I feel the fact that my issue is existent after 4weeks of begging for assistance is a good indication and provides feedback in itself.
So, perhaps the solution is to create a support thread?
In addition, I am contemplating moving to Afrihost, the first place I looked was the feedback thread. Why? It contains feedback, current issues, and assistance provided by the company.
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Are you on a gamers account too? I was under the assumption that after hours is after 5 ( I stand corrected), and the gamers account users receive priority on the network.
My speed is now limited to under 10 kb/s. Just tested both Afri and Cyber, downloads at full speed immediately.
Are you speaking for or on behalf of Openweb?
akescpt
Honorary Master
yes i am. open time is far later these days. i thought downloaders bling implied that it was a gold hybrid for downloading. the posts must be in this thread. standard uncapped with gaming prioritized but when its open time it 'switches' to gold. this is what i thought when i read the ad and after my queries here.
Mine is slightly different I think, when I took out the account I read that the account would be prioritized after hours. Not sure if that meant gold.
Sl8er
Executive Member
It's really tiring coming to a feedback thread and then finding endless complaining. I want to read about things like network downtime or unshaped times or new products and such things. If someone went through all the correct channels and didn't end with a satisfactory resolution, then by all means, come here and tell everyone what happened. (Just like the folks who tell us how bad the service was or how they left because their issue couldn't be resolved) But follow the proper support channels first, at least. I get the impression people send an email and then immediately come here to moan about it. Or just come straight here and complain.
I've been dealing with an on going issue as well, but you don't see me coming here going on and on. Instead, I give support a chance to sort it out...properly.
Seems the company don't have an issue addressing the odd query via the forums. As do all the company reps on the forum.
So suck it up and deal with it. The irony here is that you're derailing a thread by bitching about issues you believe aren't relevant to the thread.
In future I think the various reps are able to speak for themselves. In addition, you're in no position to know what avenues of support others have already tried prior to posting on the forum. And finally, it's in everyone's best interests if more is posted rather than less. Both for end users and support staff at the ISPs. Bear in mind that this is an incredibly effective and cheap method of addressing queries for ISPs as they don't have to burden themselves with the cost of support infrastructure, as well as it being the most visited forum in the country. It makes financial, support, marketing, and customer service sense for reps to fully utilise this platform. I can't think of a better thread in which to do so.
TL;DR version: shut the fsck up...
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