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Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
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Dr@g0nic
Expert Member
I've also had issues Sunday night and the whole of yesterday with my Gold Uncapped 2Mb account.
Running a speedtest gives me round about proper speeds(1.7-1.9mb) but its still dead slow and non responsive.
Restarted router a few times with no go, even left the router off for about 20 minutes.
I'm on the IS backbone and if I change to a Telkom account the speed is fine.
Running a speedtest gives me round about proper speeds(1.7-1.9mb) but its still dead slow and non responsive.
Restarted router a few times with no go, even left the router off for about 20 minutes.
I'm on the IS backbone and if I change to a Telkom account the speed is fine.
Account is not working at all. Keep getting authentication issues. Was given another username and password to try which doesn't work either.
Tried an Afrihost and WebAfrica account which don't work. Same error.
Tried my MWeb 1gb which works 100%.
Why is Mweb the only ISP which works?
PS: i don't think its an i.d.10.t error.
PPS: WebAfrica account works but is extremely slow. Tried a different router as well and same issue.
Already logged a fault with Telkom. The strange thing is my Mweb account works 100%, so I am struggling to understand why a (potential) line issue affects different ISP's in different ways. That doesn't make any sense.
Tried an Afrihost and WebAfrica account which don't work. Same error.
Tried my MWeb 1gb which works 100%.
Why is Mweb the only ISP which works?
PS: i don't think its an i.d.10.t error.
PPS: WebAfrica account works but is extremely slow. Tried a different router as well and same issue.
Already logged a fault with Telkom. The strange thing is my Mweb account works 100%, so I am struggling to understand why a (potential) line issue affects different ISP's in different ways. That doesn't make any sense.
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If you are having an issue today, we can be pretty certain the fault is not on the account side.
Kindly email [email protected] so that we can investigate for you.
Kindly email [email protected] so that we can investigate for you.
Youtube is never shaped.
I was watching HD Youtube videos the whole of this morning on a Standard Uncapped (Love) account and it works great
I was watching HD Youtube videos the whole of this morning on a Standard Uncapped (Love) account and it works great
Aquadyne
Expert Member
Google has been having some issues for the last day or so. They issued some status updates.
It wasn't across the board, but sporadic & random issues.
Supposed to be resolved now, but my mail is still borked.
It wasn't across the board, but sporadic & random issues.
Supposed to be resolved now, but my mail is still borked.
As I said, if I try watch them on YouTube it only uses around 250KB - 300KB.
But if I download the same video, it runs at full 440KB.
Do you think this is caused by something within OpenWebs system, or more of a Telkom/Google issue?
I have done another test on Youtube, and it works fine here.
I would suggest you contact Youtube to see if they are perhaps having issues with some videos
I would suggest you contact Youtube to see if they are perhaps having issues with some videos
Sounds like a router or Telkom fault.
The network is on Green at the moment, and flying!
The network is on Green at the moment, and flying!
Just check the test account I was given now and seems to be working.
Thanks OpenWeb and MrBeep. Appreciate the help on a public holiday.
My account is still not working. I think the test account I was given is limited as the pings/speeds are very bad. Any chance you guys will be able to fix/reset my account?
Thanks OpenWeb and MrBeep. Appreciate the help on a public holiday.
My account is still not working. I think the test account I was given is limited as the pings/speeds are very bad. Any chance you guys will be able to fix/reset my account?
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Sigh, seems you're right. Line seems completely dead, tried to call it from my cell and just gets cut.
Telkom say they can't test my line due to it being on fibre?!?!? So now all I can do is wait for a technician to come out...
As per my reply via PM, I am still connected to your account and it is running at full speed.
Kindly contact Telkom on 10210 and have them test your line and router.
Also please try using a different router as your router may be faulty
Kindly contact Telkom on 10210 and have them test your line and router.
Also please try using a different router as your router may be faulty
I need some help/advice. Since Thursday 12 September my ADSL line is working intermittently - the downstream is constant at 2048Kbps but the upstream is fluctuating between 64Kbps and 512Kbps. Connections last for everything between 30 sec to 60 min, but after hours is constant at whatever speed it was syncing last.
Telkom is no help at all - a port reset does not help either, it just comes back after 30 min. On 3 different occasions I was disconnected while phoning 10210. Sometimes there is a lot of clicking and background noise.
They cannot even tell me if they are busy upgrading the exchange, which might explain the problem.
Anyone know somebody I could phone to get more details to fix the problem?
Telkom is no help at all - a port reset does not help either, it just comes back after 30 min. On 3 different occasions I was disconnected while phoning 10210. Sometimes there is a lot of clicking and background noise.
They cannot even tell me if they are busy upgrading the exchange, which might explain the problem.
Anyone know somebody I could phone to get more details to fix the problem?
PM TelkomZA on the forum.
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