OpenWeb ADSL Feedback Thread

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MrBEEP said:
Not at all. In fact a large network upgrade came into effect in September. The overall network is definitely not oversubscribed.

I agree, it would be silly of any ISP to do this.

You should be completely unshaped. If not, there is a problem we need to investigate.

Kindly PM me with your ADSL username
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Thanks all the same, but it's bedtime for me.

Replying at this hour still? Legend.

Get some rest mate.
 
iJasper said:
More bandwidth for us. Gold is not advertised as unshaped. You said that your line was unstable, this is a Telkom thing, not Openweb. I have never waited more than 24 hours for a reply from OW Support. You obviously did something wrong here. You signed up knowing that you had to give a month of notice before leaving. Again, your fault for not reading the TOS. Why don't you PM MrBEEP with some info and he can sort you out?
Regards,
Mike
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The adsl line itself was stable and I was able to test it with a capped account several times during this last week of September.

I was more than willing to honor my notice period if I actually had a working product. The Line was working at full speed at night, great for download, but not good for anything during the daytime.

I also made sure there was no download, gaming or p2p on the network during 08H00-18H00. I have switched between Afrihost and OpenWeb for a week testing the account and everytime Afrihost was running perfect, but OpenWeb was unusable until 18h00.

I am waiting for a reply from Athol at OpenWeb.
 
4 meg account ....
On the 1st, my first day paying OW speed dropped off....

Last Result:
Download Speed: 2103 kbps (262.9 KB/sec transfer rate)
Upload Speed: 91 kbps (11.4 KB/sec transfer rate)
Latency: 397 ms
02 October 2013 05:44:38 AM

My first request to OW for support, will give feedback ......
 
I see on your account, your line maxed out last night at 4mbps.

I see you have engaged in a solid stream of downloads. Perhaps the downloads were slowing your speed down on speedtest. Then again, speedtest is hardly ever accurate. Did you not notice your line was maxing out on 4mbps when you were downloading?

TEXTILE GUY said:
4 meg account ....
On the 1st, my first day paying OW speed dropped off....

Last Result:
Download Speed: 2103 kbps (262.9 KB/sec transfer rate)
Upload Speed: 91 kbps (11.4 KB/sec transfer rate)
Latency: 397 ms
02 October 2013 05:44:38 AM

My first request to OW for support, will give feedback ......
Click to expand...
 
MrBEEP said:
Unfortunately we cannot go against our own Terms of Service. The calendar months cancellation notice is part of these terms, and thus we have to adhere to them due to various contractual obligations with our suppliers.
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Of course a calendar month notice is fair and reasonable, but then one does expect a functioning service for that month. That is not what I have, and despite my protestations, there was still no explanation for the bizarre practise of bouncing users from login to login, finding myself suddenly on the MTN Network, no explanation of why I get a 600+ms ping for a few hours at a time while friends with AH are flying along. Now I see after my complaint in my ticket last night, all I got was another login back on the IS backbone. It doesn't help to just be here to respond when you're not actually providing any meaningful feedback on the issues being experienced. Much as I'm sure your users would love to believe your confidence, evasiveness doesn't inspire any. Nevertheless, that's fine - I've now read your ToS more closely (something one doesn't really expect to need to do - my bad) and I see you are well covered.

"OPENISP CC DOES NOT OFFER ANY FORM OF ‘SERVICE LEVEL AGREEMENT’ (SLA) WHATSOEVER"

and any intention by a user to claim should be aware of

"4.8 THE USER:
- WAIVES ANY AND ALL CLAIMS THAT MAY ARISE AS A RESULT OF OPENISP CC BEING UNABLE TO
MAKE THE SERVICE AVAILABLE TO THE USER UNDER THE CIRCUMSTANCES CONTEMPLATED IN 4.7
ABOVE; AND
- INDEMNIFIES OPENISP CC AND HOLDS OPENISP CC HARMLESS AGAINST ANY AND ALL CLAIMS THAT
MAY ARISE AS A RESULT OF OPENISP CC BEING UNABLE TO MAKE THE SERVICE AVAILABLE TO THE
USER UNDER THE CIRCUMSTANCES CONTEMPLATED IN 4.7 ABOVE"

Plus some other stuff about the user having to pay for any and all such legal costs if they were to make any claim. So yes, I guess I'm not going anywhere for a month without eating the cost. I don't think it unreasonable however to expect a functioning product for the duration of this month. I hope you feel the same.
 
Kindly email [email protected] with your ADSL username and OW number so that they can investigate your account.

jondo_h said:
Of course a calendar month notice is fair and reasonable, but then one does expect a functioning service for that month. That is not what I have, and despite my protestations, there was still no explanation for the bizarre practise of bouncing users from login to login, finding myself suddenly on the MTN Network, no explanation of why I get a 600+ms ping for a few hours at a time while friends with AH are flying along. Now I see after my complaint in my ticket last night, all I got was another login back on the IS backbone. It doesn't help to just be here to respond when you're not actually providing any meaningful feedback on the issues being experienced. Much as I'm sure your users would love to believe your confidence, evasiveness doesn't inspire any. Nevertheless, that's fine - I've now read your ToS more closely (something one doesn't really expect to need to do - my bad) and I see you are well covered.

"OPENISP CC DOES NOT OFFER ANY FORM OF ‘SERVICE LEVEL AGREEMENT’ (SLA) WHATSOEVER"

and any intention by a user to claim should be aware of

"4.8 THE USER:
- WAIVES ANY AND ALL CLAIMS THAT MAY ARISE AS A RESULT OF OPENISP CC BEING UNABLE TO
MAKE THE SERVICE AVAILABLE TO THE USER UNDER THE CIRCUMSTANCES CONTEMPLATED IN 4.7
ABOVE; AND
- INDEMNIFIES OPENISP CC AND HOLDS OPENISP CC HARMLESS AGAINST ANY AND ALL CLAIMS THAT
MAY ARISE AS A RESULT OF OPENISP CC BEING UNABLE TO MAKE THE SERVICE AVAILABLE TO THE
USER UNDER THE CIRCUMSTANCES CONTEMPLATED IN 4.7 ABOVE"

Plus some other stuff about the user having to pay for any and all such legal costs if they were to make any claim. So yes, I guess I'm not going anywhere for a month without eating the cost. I don't think it unreasonable however to expect a functioning product for the duration of this month. I hope you feel the same.
Click to expand...
 
I'm going to have to test again tonight but the maximum I could get out my 20Mbit line for the entire night last night was 10Mbit.

Charmaine provided me with new details to test with but those only achieved around 7 - 8 Mbps. Testing on her side produced speeds of 18Mbps+ which are the speeds I am used to with this account after hours. I hope this was a temporary glitch in the matrix last night as I have been a trouble free Openweb client for a long time now.

It's not exchange congestion as I tested both Telkom and FNB capped accounts which ran at full speed so I am thinking it must be something to do with IS in my area.

Will check tonight again. Holding thumbs.
 
May I also suggest a factory reset of your router.

Sometimes routers can do the craziest things!

DrJohnZoidberg said:
I'm going to have to test again tonight but the maximum I could get out my 20Mbit line for the entire night last night was 10Mbit.

Charmaine provided me with new details to test with but those only achieved around 7 - 8 Mbps. Testing on her side produced speeds of 18Mbps+ which are the speeds I am used to with this account after hours. I hope this was a temporary glitch in the matrix last night as I have been a trouble free Openweb client for a long time now.

It's not exchange congestion as I tested both Telkom and FNB capped accounts which ran at full speed so I am thinking it must be something to do with IS in my area.

Will check tonight again. Holding thumbs.
Click to expand...
 
MrBEEP said:
May I also suggest a factory reset of your router.

Sometimes routers can do the craziest things!
Click to expand...

Will try that again, but I did reset it yesterday already.

The account already seemed better this morning which is weird though because I would expect it to run a lot better during off peak hours. Will only be able to check tonight though when I schedule my downloads.
 
DrJohnZoidberg said:
It's not exchange congestion as I tested both Telkom and FNB capped accounts which ran at full speed so I am thinking it must be something to do with IS in my area.
Click to expand...

Huh? How does that work?

My exchange is congested, but only at peak times and even then, I still see reasonable throughput from FNB and Telkom accounts. OW, however is useless.

I tried Plugg a while ago- they seemed better. I'm interested to know how a certain provider/backhaul or whatever can make such a large difference...

Perhaps I should chop and change between OW providers to see which works best in my area.
 
Perhaps you should take up my invitation for that PM :)

Let's resolve your issues once and for all

Budza said:
Huh? How does that work?

My exchange is congested, but only at peak times and even then, I still see reasonable throughput from FNB and Telkom accounts. OW, however is useless.

I tried Plugg a while ago- they seemed better. I'm interested to know how a certain provider/backhaul or whatever can make such a large difference...

Perhaps I should chop and change between OW providers to see which works best in my area.
Click to expand...
 
MrBEEP

I ask thee these questions two.

Question 1: Why is there only one 6mb uncapped offering? (Gold Orange Uncapped)

Question 2: When is Openweb launching bundled ADSL offerings? Trick question! You said "soon" about 6 months ago.
 
Question 1: Why is there only one 6mb uncapped offering? (Gold Orange Uncapped) - 6Mbps is not that popular im afraid. If we see demand we will definitely add 6Mbps to other service levels

Question 2: When is Openweb launching bundled ADSL offerings? Trick question! You said "soon" about 6 months ago.

As soon as Telkom wakes up and sorts out our account with them. I'm afraid dealing with them is not fun.

Zyron said:
MrBEEP

I ask thee these questions two.

Question 1: Why is there only one 6mb uncapped offering? (Gold Orange Uncapped)

Question 2: When is Openweb launching bundled ADSL offerings? Trick question! You said "soon" about 6 months ago.
Click to expand...
 
MrBEEP said:
....... I'm afraid dealing with them (telkom) is not fun.
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I'll drink to that.

After 3 weeks of intermittent data & voice, 5 days without voice, (this after 3 or 4 fault logs) the telkom tech informed me today that lighting struck the wire cluster on a pole 91 meters from the wall connection in my house.

21 days people
 
I seem to have lost international access... Noticed this yesterday evening... Only able to visit local .co.za pages. When it was working youtube is terrible it literally takes 15 mins to get through a 3 - 4 min video. general browsing is ok but ive experienced alot better.

I cancelled a capped afrihost account to switch to OW uncapped promo for R129. Oh and its a 1Mbps line.

I havent been able to do any real troubleshooting except for restarting everything...
 
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