OpenWeb ADSL Feedback Thread

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I know one way to resolve the problem, but I was hoping that would be my last option ...

MrBEEP said:
There has been no shaping active since 19:30 last night.

Shaping will only be re-applied on Monday at 8am

This is the perfect time to resolve Telkom and router errors as pretty much anything that goes wrong is more than likely not the account.
Click to expand...
 
MrBEEP said:
Hi DJ,

I see Leon replied to you early this morning. Please check mails if possible.
Click to expand...

Very impressive. I wasn't even looking out for an email. Figured it was far too early already.

This one is entirely on me though. I was using the wrong password. I blame the hangover...
 
DJ... said:
Very impressive. I wasn't even looking out for an email. Figured it was far too early already.

This one is entirely on me though. I was using the wrong password. I blame the hangover...
Click to expand...

You are supposed to be on a drinking break. This must be karma.
 
MrBEEP said:
Browsing will be shaped and slow if you download during peak. This affects Gmail etc.

Unfortunately, some folks have found a loophole by downloading via the browsing protocol. In order to protect the network, browsing is shaped when you download. This only applies to peak times.

I have asked the engineers to perform some testing on Monday in relation to Gmail and Google specifically.
Click to expand...

About time, it's a serious issue and perhaps you need to experience it yourself to understand what many users are reporting, before using the same vague reasons again. Interesting that it's also various accounts performing the same?

I hope next week is better, if not, hopefully these engineers can spot something...
 
After browsing Afrihost/Mweb posts today, all I want to say this -> I love you, Openweb!!!!!! :D
 
PostmanPot said:
It would really benefit your company to deal with the clear issues in a public fashion. There is no need to discuss 'those' types of 'personal' details here. Merely squizz through the host of complaints in this thread since the start of this week +-, look into them, and provide an answer/solution.

I'm sure there are others as stumped as marine1 and I why this cannot be dealt with in a transparent fashion. Why the need for it to always be done behind doors?
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They don't want the general public to know what their network is really like.
For example, I complained the other day on their facebook page. Comment was deleted, and I am now unable to comment on ANY of their facebook posts.

current speed on a 10mbps GOLD uncapped account:

3043318068.png

I have to deal with this shit for 12 more days. It would have been over already, but it seems like they would prefer to lock me in for a further month, while simultaneously providing nearly non existent service. I don't have access to the router to keep switching accounts for them, so there's probably nothing else they can do to help fix this.
 
Last edited:
Mouse said:


They don't want the general public to know what their network is really like.
For example, I complained the other day on their facebook page. Comment was deleted, and I am now unable to comment on ANY of their facebook posts.

current speed on a 10mbps GOLD uncapped account:

View attachment 77887

I have to deal with this shit for 12 more days. It would have been over already, but it seems like they would prefer to lock me in for a further month, while simultaneously providing nearly non existent service. I don't have access to the router to keep switching accounts for them, so there's probably nothing else they can do to help fix this.
Click to expand...

There is definitely something else at play here.

What does a traceroute look like?
 
Speedtest to JHB from CT:

3043369390.png


Definitely nothing wrong in CT.
 
Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 192.168.1.1
3 483 ms 637 ms 817 ms 196-210-134-1.dynamic.isadsl.co.za [196.210.134.
1]
4 900 ms 892 ms 735 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 808 ms 860 ms 943 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 691 ms 747 ms 713 ms 168.209.1.140
7 435 ms 412 ms 456 ms 168.209.1.179
8 754 ms 869 ms 582 ms 41-208-29-126.mtnns.net [41.208.29.126]
9 667 ms 720 ms 810 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

10 731 ms 565 ms 606 ms rb-cr-1.za--jh-cr-2.za-a.mtnns.net [196.44.31.94
]
11 711 ms 748 ms 726 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
12 691 ms 683 ms 550 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
13 678 ms 403 ms 430 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.21]
14 507 ms 521 ms 491 ms tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.150]
15 310 ms 320 ms 409 ms core-router1.jnb2.host-h.net [196.30.213.108]
16 436 ms 436 ms 485 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
17 308 ms 13 ms 15 ms mail.openweb.co.za [41.72.150.7]
 
drukkie said:
Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 192.168.1.1
3 483 ms 637 ms 817 ms 196-210-134-1.dynamic.isadsl.co.za [196.210.134.
1]
4 900 ms 892 ms 735 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 808 ms 860 ms 943 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 691 ms 747 ms 713 ms 168.209.1.140
7 435 ms 412 ms 456 ms 168.209.1.179
8 754 ms 869 ms 582 ms 41-208-29-126.mtnns.net [41.208.29.126]
9 667 ms 720 ms 810 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

10 731 ms 565 ms 606 ms rb-cr-1.za--jh-cr-2.za-a.mtnns.net [196.44.31.94
]
11 711 ms 748 ms 726 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
12 691 ms 683 ms 550 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
13 678 ms 403 ms 430 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.21]
14 507 ms 521 ms 491 ms tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.150]
15 310 ms 320 ms 409 ms core-router1.jnb2.host-h.net [196.30.213.108]
16 436 ms 436 ms 485 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
17 308 ms 13 ms 15 ms mail.openweb.co.za [41.72.150.7]
Click to expand...

That's an issue on your side or most likely congestion at the exchange. Unfortunately nothing MrBeep can do to fix this, best you log a fault with Telkom.
 
Hi Guys!

Please can someone tell me the difference between the Gold and Silver package, is it similar to an uncapped and business uncapped account?

Oliver
 
Hey everyone! Just signed up for a Gold account! :D Is there anyway to contact OpenWeb by phone on the weekend? Emails not working.
 
Ok some weirdness going on here, my account has been up and down, a few disconnects later i'm getting frustrated, I am not blaming openweb but.... while saying that, I am online now and my steam account wont connect, downloads are sitting at 145kb/s maxed out and its all being very screwy atm in Cape Town. I haven't nearly gotten full line speed for the past week thinking it was just shaping, any issues in Cape Town currently MRBeep?
 
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